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December 2023 by Alecia Dodge
DANGEROUS DRIVER ALERT! Today I was driving in waterloo and their vehicle cut me off - no signal to merge! They would have run right into my car WITH MY BABY IN THE BACK SEAT if I didn't realize what was going on! If you're going to be driving a company vehicle and out for delivery you should drive responsibly!
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August 2023 by Robert Metcalfe
We visited the store just to see what they had, as we were looking for various new pieces of furniture. We met and dealt with Patrice. He helped us see and understand the unique qualities and the value of the furniture we had an interest in. He answered all our questions and provided all the requested information. He returned all emails we sent with questions, promptly. We returned within a couple of weeks and did purchase what we think are unique and stunning pieces that we believe will be great additions to our home for years to come. We know they are there to sell items but we did not feel any pressure from them at all. In fact, the whole process was made very comfortable by Patrice and the product we purchased, really sold themselves. They do offer very fine furniture and it may not be for everyone, but I would encourage anyone who is in the market for something unique and of high quality to visit their shop. After being there twice, their product makes many other store's product look and feel inferior. We will definitely return when we are again in the market for something.
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August 2023 by Hector Muñoz
Worst experience. Long story short, I enter the store and asked for a hardwood bed, in his deceiving way of talking, Mr. Scott Wilson gave me a tour for the store, I saw something I liked, thinking of course it was hardwood made, he started talking about the great characteristics of the wood it was made of, the hardest wood you can find, after thinking it over I decided to buy it just to realize at delivery that it was not hardwood. Then I tried to contact Mr. Scott Wilson without luck, I went to the store and guess what he said, that he told me it was veneer, after wasting my time trying to make him understand I only bought it because I believed him it was hardwood, listening to none sense analogies and his wonder of why someone would look for a hardwood bed, I asked to return the furniture, as I would imagine any honestly managed business would have a return policy. He said will talk to the manager. A few weeks later only silence, I don’t expect to hear from them again. Here it is a clear example that once they have got your money, you are not their friend anymore. This store does not have Customer Service, and clearly does not have a return policy, not at all an honest business. Ironically enough, I read reviews, and I talked to Mr. Scott Wilson about them, of course he said not to believe in reviews.
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August 2023 by Johanna Quartel
Ordered a Stressless recliner; I was told I could wait 8 weeks and choose between 2 colours, neither of which was my first choice, OR wait months for a chair to be shipped from Norway. I opted for the first, only to be told after waiting 10 weeks that it was "on the ship". I was not notified of this change or given a chance to choose a different colour. 2.5 weeks ago (16 weeks in!) I was told that someone would be in touch in 2 days to arrange delivery. Nada! Customer service/communications severely lacking here!
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May 2023 by Carol Johnson
Just purchased Computer Table to install on my husband’s Stressless recliner. Always a wonderful experience shopping in this store. Our salesman, Scott Wilson, went above and beyond in assisting me with the installation. I was most impressed with his service. We love our Stressless recliners and highly recommend Scott for his professionalism and kindness.
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April 2023 by John Vanderveldt
We recently purchased two Stressless recliners and ottomans and a two seater Stressless sofa. Scott was so helpful in sizing the recliners ( my wife needed a small and I needed a large with custom lifts to accommodate my height) he helped with the selection of the grade of leather and the colours for the furniture and negotiated a fair price. After the sale they kept us advised of the progress in the furniture build and arranged white glove delivery (no boxes bags etc. left behind) Dennis and Cody made the delivery and set everything up and even applied felt floor protector pads for us.After they left we noticed the ottomans were not swiveling freely and called Scott to ask about it and he had Dennis and Cody come right back to apply lubricant and resolve the issue.The next day I found the chair to be just a bit too high for me to easily swivel to get out and Scott was going to send Cody back but instead l had him instruct me over the phone how to remove one of the custom lift rings from the recliner and ottoman (which fully resolved the issue) He arranged for a full refund of the extra lifts.I can’t say enough about the quality of the product, the staff and the customer service! I would highly recommend checking them out.
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October 2022 by Hamid F.
i bought a fridge with 5 year warranty plane since august my fridge brook and i claim for repair now is october its 2 monthe still im waiting for repair when im calling brick the said there is another company take care of repair and said call them when im calling there is a voice mail said stay online someone will help you even i stay only for 2 hour nobody will aswer your call now its more then 15 time i called them no answer and im appealing other please dont buy warranty from brick its a scam dont waste your money
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May 2022 by Ken Boody
Scott was very knowledgeable, patient and fair with price when we purchased a Stressless recliner.
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March 2022 by Jan Albert K.
My order on a $3262.00 leather chair went seriously wrong. Took more then 8 months to complete! Customer service is a lacking with this company!
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September 2021 by Alyssa Legge
Honestly this store is just so much fun to go into! Patrice, really cool dude, clearly loves his job and will not waste your time, 10/10 would go again! ?
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September 2021 by Patrick Walker
Highly highly recommend if you're looking for both comfortable and well designed furniture. I've been dealing with Scott at International Home Interiors for a few years now and have purchased multiple pieces (couches, sectionals, sideboards, art, etc.). We always leave a happy customer, and they'll do anything to make sure we're taken care of. We even had an issue where a couch wouldn't fit down our stairs, and after a few attempts at trying, Scott brought the piece of furniture back and helped us select and deliver a new model. Great service and products!
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June 2020 by Kelsey B.
Purchased a living room set from International Home Interiors. Great service the delivery was amazing. I never felt pressured and they helped me get exactly what I was looking for. Amazing selection beyond what was in their showroom. Highly recommend them!
