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November 2024 by marshal kalra
Amazing job done salesman baldeep Khurana
He made the sales process smooth and easy
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November 2024 by Michael Breault
KP and Jackson were great with helping my wife and I purchase a new Mach-E. They made the sales process and financing process very easy. Thanks!
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November 2024 by eric jensen
Do not recommend this dealership stay away brought my truck in for a noise under acceleration. And after a week of it being there I was told there has been a problem. Another week later I get told that the tech was essentially doing break-stands trying to recreate the noise and blew the transmission and has since been let go. I told them I needed a truck to get to work as I’m a contractor and was advised to get a rental and they would cover it. Every week I called asking if it’s ready only to be told they’re really busy and haven’t got to it yet. 4 weeks later they finally said it was ready . Please send the rental invoice to be paid. I thought Okay no problem how ever the original noise had not been fixed and now I have a $1980 rental on my card. After this debacle I found some reviews of a good shop in Cambridge who diagnosed the noise in 15 min due to an exhaust leak. As of now It’s been almost 6 months and have over 3000 on my card with interest and will probably have to take this to court
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October 2024 by Luis Linan
Honestly I could not have ask for a better service . Sam , John and Andrew took care of my partner SUV and my truck . Late notice and without warning . They were just happy to help . Kitchener Ford is the best
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October 2024 by Ali Gc
Just bought a truck from kitchener ford amazing service and very helpful and easy to deal with John Morrissey is amazing guy to deal with very knowledgeable and will get you a vehicle that will suit your needs perfectly highly recommend reaching out to him he is the definition of an experienced salesman
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October 2024 by Judy Collins
Just purchased my new Ford Escape and have to say it was positively the best car buying experience I’ve ever had. Dave went out of his way to make this happen. Professional, cheerful and personable, he was amazing finding the perfect car for me.
Thanks also to Victor for his thorough explaining and providing of coverage planned just for me.
Highly recommend!!
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October 2024 by Agam Tomar
Kandarp and Mia are great. Both went out of the way to get us the best deal.
Hatsoff to their patience and support.
Thank you
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October 2024 by Zainab Yetunde Aderibigbe
I had a very good experience. My car was ready in less than an hour
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October 2024 by Brianna Frayne
I was recommended to speak to Jamie about finding my new car, he was very patient and answered all of my questions The whole process so easy and stress free. Highly recommend Jamie M!
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October 2024 by sebastijan kolosnjaji
Great Service done; shop did above and beyond for my maverick.
Also special thanks to kayla the bronco specialist.
Thanks guys!!
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October 2024 by Steve Peng
Kitchener Ford worked hard to problem solve and fix a transmission problem in my F150. They were committed to keep working on the issue and provided our rental vehicle when they had the vehicle longer than expected. Very impressed with the service at Kitchener Ford.
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October 2024 by Curtis M
Great process and service from Zee (sales), Kurtis (manager) and Victor (finance office). Thank you for the Bronco and will be a repeat buyer
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October 2024 by Shawn Smith
My experience at Kitchener Ford for service was exceptional, from start to finish. They were very informative on how things were moving along.
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October 2024 by joe grimwood
Always a pleasure to go to Kitchener Ford.
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October 2024 by G Sx
SECOND UPDATE: I’ve been pushed to the side. Once the deal was done and the vehicle was purchased I am no longer a valued or heard customer. Nobody will contact me back regarding the manufacturer defects I’m experiencing with my vehicle. It’s disappointing to know I purchased a brand new vehicle and cannot fully enjoy the features Ford company claims it is equipped with. I have given up, after MORE THAN 2 YEARS of expressing these concerns to every Ford dealer I’ve been to for maintenance. It is not only inconvenient but also a safety concern that I am experiencing on a daily with this Bronco Sport. My friends, family, and myself have all agreed to never spend money at Ford. I have shared my story with many guests and customers I interact with and I have learned that Ford actually has a large reputation for its company wide avoidance in these situations. I am now looking into purchasing a truck and will be sure to go with Dodge as I have learned from my own mistake.
Update: I spoke with this Andrew guy that replied below. After a long conversation of repeating my concerns, he’s finally going to check into the safety concern with my windows (which may i say, are still not working properly 95% of the time). Anyway, he said he would contact me back on Monday… Two monday’s have gone by so I’m just wondering which Monday he meant. Fyi the carplay feature barely works, it won’t recognize when there is a device connected. I actually tried connecting different phones but now the carplay icon is actually non existent on the home dashboard. The electronic components often cut out and show a black screen or just stop working completely. It was a big mistake buying a Ford vehicle, and the general jokes or memes taunting Ford… well, I should have taken them more seriously.
Original post: My experience with Ford was great during the initial shopping point. The sales team is amazing so the 1 star is not for them. The reason for 1 star is for the quality, integrity and overall customer satisfaction that Ford lacks to provide. I bought the 2022 Bronco Sport last year. I was actually lied to by the financial advisor, Moe. He gave me extremely wrong information regarding what the extra purchased warranties would cover, and failed to properly explain the details surrounding the monetary obligations.
Otherwise, I’ve come to realize that the vehicle is built very cheap; there has been electrical/technology issues with the system, faulty power window controls (which prevent me from rolling my windows up - DANGEROUS) and I have to mention a windshield that is no stronger than plexiglass. When informing Ford dealers of my problems with the electronic system and window failures, I’ve heard nothing but excuses and finally blatant “sorry, there’s nothing we can do about that”.
It’s actually very interesting that Ford can put out a product with manufacturer problems but won’t take the responsibility to fix it.
Anyways, I would highly recommend shopping elsewhere if you don’t want to run into stress as a vehicle owner! Cheers
