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December 2023 by Steven 666
Cheap junk and the 7 year Zucora warranty is worthless! We bought a "leather" recliner in 2016 ($1330.98) from the Kitchener store. We were not told and didn't realize that "the parts you don't touch" are plastic. When the plastic deteriorates, the warranty won't cover the plastic ...and yes, we submitted this before the 7 year warranty ran out. The furniture won't last long and is disposable. The sales staff said they would try to remember to tell new purchasers of this small detail. ...sure...
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December 2023 by David Kerwin
We appreciate Kayla's assistance in helping us purchase our living room furniture. She was very professional and knowledgeable about the product lines offered by La-Z-Boy. Kayla offered us very useful suggestions on different options available and which type of furniture would best suit our personal needs and our limited living room space. Kayla was a pleasure to deal with and we would definitely go see her again for any furniture purchases.
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November 2023 by May
From the moment my boyfriend and I walked into the store, we were greeted by Kayla with a warm smile. Her knowledge patience, professionalism and overall service was top-notch. I was in the market for a recliner, but was not sure if I wanted to go for a manual one or one that had a remote control. Kayla showed me the different options that La-Z-Boy had to offer not just the most expensive recliners and gave me the pros and cons with each one that I was interested in. Not once did I feel any pressure tactics by her. Once I narrowed it down to one in particular recliner I was still not 100% sure. Kayla told me to think about it and come back if I was interested. After some lunch, I came back and decided I wanted to purchase this recliner. Within 15 minutes Kayla had all the paperwork ready and I walked out with the recliner. I could not have had better customer service than what I received from Kayla at La-Z-Boy.
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November 2023 by Frances D
Nancy was so professional and listened to my needs and provided me with the right suggestions and recommendations. Nancy went above and beyond to ensure that I would be happy with my purchase for years to come.I definitely recommend my friends and family to visit Nancy in the Lazy Boy Kitchener location.
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October 2023 by Tina BQ Tran - Quintessential Energy Focus
The sales staff was knowledgeable, patient, and professional. Before making the final purchase decision, we visited 3 different big-name furniture stores and came back to this one due to the quality of both the furniture and the service. The prices were higher than the other 2 stores but we like the style, construction and material of the pieces we chose much better. The earliest spot available for delivery was 2 weeks after we paid. The furniture come out from their central Vaugh warehouse. The delivery guys were careful, efficient, and friendly. Pleasant experience from A to Z. We would definitely come back here in the near future when our children move out on their own and need furniture.
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October 2023 by Shari Mcjannet
Georgia was so helpful and not pushy! She allowed us to take our time, offered suggestions and completely understood what we were looking for! We didn’t plan on buying today but Georgia really helped us seal the deal at Lazy Boy after a day of shopping around! Thanks Georgia!!!!
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September 2023 by Donna Rose
A huge thank you to Austin for all of his help in selecting our new livingroom furniture. His knowledge of product and design recommendations were excellent.
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September 2023 by Eileen Kingsley
I went into the Kitchener store looking for a reclining chair and found a sales lady who went above and beyond named Kayla Knox I highly recommend her to any one who is wanting to buy or look at furniture there. I recommend the Kitchener location everyone is very nice.
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August 2023 by Gary Baverstock
Nancy is an amazing person. She listened to our needs and concerns and was very patient and knowledgeable. We never felt like we were being "sold". It took four visits for us to make a decision on the sofa and two recliners. Nancy walked us through our purchase in a very professional manner and was always there for us. Thank you Nancy.
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August 2023 by Kathleen Belbin
Robert and Melissa were amazing, best customer service we’ve had in any furniture store. Very knowledgeable and made it a very comfortable customer experience.
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July 2023 by Sara Martin
The staff were fantastic and helped with everything I needed for a total living room makeover. I highly recommend based on service alone. The home decorating service with Melissa was 10/10! Jonathan was excellent in helping answer all of my questions with regards to quality, cost, delivery and warranty. Sara B.
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July 2023 by s demarian
I just went in to browse for a new couch. I had no intention of purchasing anything. The manager came over to explain that they were really busy, could she help with questions until a sales rep was available. A sales representative came over within minutes did not intrude, helped with my questions and let me explore. Good customer service.
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July 2023 by LELE TRUONG
The La-Z-Boy Kitchener Store is like a furniture wonderland and the service team there is exceptionally attentive but never pushy. We visited the store just for a browse at the end of April and Georgia, the sales consultant, pleasantly showed us around to look at different types of small scale furnitures that might fit in our small condo space. She invited us to sit on different chairs for the feel. She even gave us different catalogues to take home. We came back to the store at the end of June to have another look at the smallest recliner that Georgia recommended. Georgia was on vacation, but another sales consultant, Nancy (Nahide Sen), took care of us right on the spot. Nancy was very helpful, attentive, and extremely patient with us even up to the store closing time. She answered all our questions and guided us through the fabric section. After we placed the order and left, Nancy even took extra step to verify whether the model in stock has all the features that we specifically want. Thank you Nancy and your Sales Manager for making everything workout to our satisfaction at the end.
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July 2023 by Lynne Bandy
Austin was very helpful in suggesting possible recliner rocking chairs for us. We were so impressed with his careful listening and knowledge of the possible options to fit our needs best, that we came back a week later for another purchase.
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May 2023 by Debby Pitcher
Very impressed with the expertise we received from Austin and Melissa. They both worked at ensuring we were satisfied with our choices that were made and spent a great deal of time with us. We would not hesitate to continue to shop at La-Z-Boy and highly recommend our Sales Consultant Austin Chestnut, who is extremely knowledgeable and thorough.
