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November 2023 by Teodor K.
Well, it's a weird situation. While I have no complaints the way I was treated pretty much anytime I come in thwhen you can actually find someone to help you ?. This time, I said a certain model shoe in a gym, and the person told me that they had bought it in this location a few days earlier. Although when I came to do the say, I was told by 3 different employees that they never had that model shoe, which was later confirmed by their manager. ?
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November 2023 by Owen Gray
From the very moment I walked into that store I was followed non stop. First some guy followed me and my lady around the store with mop/broom pretending to clean a very clean floor. I we then walked into the men’s area and same guy with his mop. The. The lady that from the lady’s department also followed us. First of, I have a very good career that pays me very well, and secondly I actually spend well over $400. I’m a black man walking into the store and to have employees follow me that’s making minimum wage is ridiculous and offensive. Nike has to do better and stop racially profiling customers. I looked at the other customers who were not minority was comfortably shopping without being followed. I was highly upset with the level of treatment. So for customers who are not white, beware to be treated as if you want to steal anything cause they automatically assume that’s what black folks want to do when they walk in.
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November 2023 by Mili Miah
The cashier ruined my day. I bought almost $300 worth of stuff and was treated so poorly. She was about 5 feet tall, curly hair and guessing she was mixed race. Had the most aggressive tone and got upset when we asked her to remove one of the items. When I asked for a bag, she had the nastiest face on as if I asked her for a kindey. A smile won’t kill you.
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October 2023 by Samarjot Singh
Deals are good but always check your item price with your bill , many times they use to overcharge you then if you go to them they'll say oh it's system mistakes as it happens to me twice
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September 2023 by Rayman Rashid
Jerome was great to deal with. He took his time asking questions to make sure I got the right product.
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September 2023 by Pooja Sardaana
Today, I had an absolutely amazing experience with Amber! I had an issue with my previous purchase (possibly defective shoes) she incredibly helped me From start to finish,The staff was incredibly friendly and knowledgeable, making the entire process a breeze. Not only did they meet my expectations, but they also exceeded them with their willingness to go above and beyond. I highly recommend this location. Me and my family will definitely be returning for all my future needs. Thank you, Amber and Victoria, for an outstanding experience!
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September 2023 by irma saenvoravong
Literally the worst customer service ever. I went in there with my three kids nine-year-old six year-old and a three year old. My six year old had to use the washroom badly and they wouldn't let him use the washer even though I was about to purchase five pairs of shoes And some clothes. Explain to the lady that my son really had to use the bathroom. She said no, we don't have public washrooms. I said, but you let me use it last time I was here she goes oh maybe it's a one time thing I said, can you let him use it as a one time thing ? She's like nope! So I left everything and walked out.
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August 2023 by Dishant khamar
Not that great deal. We can find good deal at toronto premium outlet and niagara outlet for the same thing. The clearance price looks like same as normal.
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July 2023 by Ralph Martins
Pretty good variety. Prices were very reasonable on shoes, less so on apparel.
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June 2023 by sukh kahlon
Offers quality products and a wide selection to choose from. However, they could improve inventory management as they didn't have the specific shoe I was looking for. The staff was helpful, but increasing their numbers would enhance the customer experience. Prices at the Factory Outlet were similar to regular stores, so more competitive pricing or exclusive deals would be appreciated. Overall, Nike Kitchener provides a convenient shopping experience with good product quality, but there is room for improvement in stock availability and pricing differentials.
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June 2023 by Harman Rewari
Amazing experience as always. Efficient management and employees are really helpful. Specially Rowan was really patient and took the time to help me out, never seen anyone so helpful anywhere else. Will come again!
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June 2023 by Chris Therriault
Limited selection and pricing not great. You can find the same elsewhere better pricing. Sales used to be much better than they have been lately.
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May 2023 by Karan Manku
The blonde female worker with forearm tattoos on Thursday May 11, 2023 during the closing shift (8:50PM) is extremely rude & racist. There were 3-4 families (Caucasian) buying clothes and so were we (visible minority) in the same clothing section. These other families were standing a lot closer to the worker while we were at least 15ft further away. The worker walked right past all the other families, came up to us and yelled “Just to let you know, we’re closing in 10 minutes, so the best course of action for you would be to go to the line”. All the families in the area paused and looked over at us and the worker, as she yelled this. We proceeded to walk to the line and the worker continued to look at us while the other families (only Caucasian) continued browsing clothes. She didn’t speak to any of the other families in that tone of voice or manner, nor did she say these words to others. Moreover, the fact that she walked past these other families and up to us to say this so rudely and loudly confirms it was a targeted statement. We will be escalating this issue to the regulating entities for Nike Factory Store.
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April 2023 by Maria C
My favourite Nike store! I don't say this lightly, everyone I recommend to that store has loved the helpfulness and customer satisfaction in finding the right shoe for their needs.Recently, I bought shoes and the two sales people who helped me with my questions for the best shoes and also being honest with me and transparent. You can really trust that they know the product well and will give you the best advice and won't try to sell you a product you don't want or doesn't fit your lifestyle. Love those working at this location! Appreciate your help and support.
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April 2023 by maria thomas
I visited on a Sunday afternoon,the store was very busy.They had offers in many departments.The shoes and hoodies were almost at 40 percent off.The associates was friendly and found easy to find what I wanted
