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February 2024 by Derrick Ko
Amazing service, very friendly and even let me toddlers use the employee restroom. The designs that they have or "merchandising" really helps customers envision what to put in their house. The table, chairs and picture of New York is all from structube
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January 2024 by James M.
Great store with great customer service, I highly recommend them!
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January 2024 by Christine w
Absolutely horrible customer service!Complaint Kitchener ontarioHello,I have been a customer of structube for the past 3 years. I mostly do all my shopping withing the Guelph location However, I recently had to go into the Kitchener location for plastic wrapping for my couch that I'm returning (soft 5pcs)I arrived at the store at 4:45 pm 4 ladies are in the back corner sitting on a couch. I approached the front desk letting the one associate know that the Guelph location has contacted them for the plastic and provided my name and information.The associate went to the back grabbed a long plastic wrapping bag and said this is all we have the store never notified us you were coming. (0 offers to help cut to size) loosely tossed.I mentioned to the sales associate this won't do its not enough to package the couch. The sales associate contacted waterloo store to see if they had any plastic (which they did not) then proceeded to contact the Guelph location to ask them why they never received notification that I was to pick up the plastic. Kitchener said that they do not have enough.I also asked to speak with the Guelph location and the sales associate passed me the phone. While I was on the call I noticed the second sales associate rolling her eyes and giving smark remarks behind the counter. I mentioned I did not like her attitude and asked for her name in which she refused. (I was still on the phone with Guelph during this time)The Guelph associate could not believe how they were treating me and said just get what you can and even if the don't have enough plastic for the couch there are chair bags that they can provide if they have any. She also mentioned having them help cut the bag to size. (The couch was on the floor in store 5pcs) the sales associates knows how big to cut the plastic. (She refused to help me)I then asked the Kitchener sales associate for chair bags she went to the back and came out with 3 bags none which were folded or handed nicely. I asked again for help cutting up the large bag they first provided and the associate refused. I asked another associate for names and she was also rude and sarcastic (as shown in video). She threw up the ✌️ sign and laughed in video.Please review the numerous 1 star reviews and the lack of customer service they have provided to the Kitchener area in the past year.All sales associates would NOT provide their names.: update called the next day asking to speak to manager staff refused and hung up on me.Thank You,
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January 2024 by Amanda Morgan
Awful customer service (Kitchener location) two of the girls stood behind the counter, the entire time chatting. The other was on the floor and greeted me nicely— she wasn’t able to help me but referred me to one of the girls behind the counter. I asked about a specific chair and she told me no we don’t have any and that was it and I should go elsewhere. She could have suggested another chair that was similar or a different colour but didn’t. she was was not friendly and didn’t care to see a sale. I won’t be ordering my chairs from here simply due to the awful customer service I received. Disappointing.
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December 2023 by Denise Knight
Just wanted to take a minute to sing the praises of Charles at the Kitchener store. I was looking for an item that was supposedly on sale and phoned numerous stores. I spoke with various managers that didn’t seem to want to help me (and in fact, said they couldn’t!), but then I got Charles in Kitchener. He was not available when I first called and I dreaded calling back because of the responses from the previous stores. So glad I did! He was simply excellent and made it a great experience. Charles actually renewed my faith in the concept of good customer service. He went above and beyond. If I hadn’t dealt with Charles, I don’t think I would have ever shopped at Structube again. Charles, thank you for being you!
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November 2023 by Jatinder Sidhu
At kitchener location employeesare very route and won’t recommend this store at all. Employees don’t care about customers and they ignore the customerThey didn’t match the price even written back of the receipt 14 days price match granted.
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November 2023 by bejdan n
Definitely recommend shopping here. The staff is extremely friendly and beyond helpful. Thank you Charles for all the help!
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November 2023 by Stephanie Termeer Reid
Very disappointing visit. Absolutely 0 customer service! One salesperson was helping a couple with a dining room set. Two other salespeople standing at the back counter fully engrossed in a conversation between themselves. We walked around the entire store and were not acknowledged once. Won't bother to return to this store.
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October 2023 by Yashaswee Saxena
Charli is a great person. He went above and beyond to help us out with our order. Very thankful for his help.
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October 2023 by Jacquie H
Friendly service and a great selection of products at good prices.
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August 2023 by Steve Gale
New line up...decent quality...great prices. Very impressed
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May 2023 by Eno Ubia
If you're looking for exquisite home pieces with friendly and helpful personnel, this is the place. The only reason I didn't give a 5 star is because of the London, ON branch. A Representative came and asked if I needed assistance, I did and told him what I was looking for...He began showing me some pieces and when I indicated interest in a piece that was not as expensive as others he had shown me, he made disparaging remarks and said, "I'll be back, just give me a few minutes..." Off he went and never came back.
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April 2023 by That Iron Frost Santa Fe XL Guy
Great service and a wonderful collection of furniture and accessories! One of my favorite stores and location to shop.
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April 2023 by Rick Hanek
The Kitchener Structube Store is our favourite. This is because the sales team led by Charles is all about customer service and professionalism. So much so that anytime we buy anything from Structube we want to make the effort to support this particular store. And isn’t that what excellent customer service leads to? Loyal customers. Thank you Charles and team, we are fans for life.
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March 2023 by Yvette Belmore
Luv this place. They have great furniture at great prices. I even got my king-size mattress there 6 yrs ago, and it's like new still.
