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February 2024 by Stephen Cadden
My fiance and I were helped by Jamie who made sure we had all the information we needed while buying our sofa and twin bed for our son! We were incredibly thankful to him and the rest of the staff for assisting us in finding exactly what we needed!
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January 2024 by Aeryn Lynne
Highly suggest to anyone searching for furniture to first make their way to Surplus in Kitchener. We got to know Jamie, Steve and Victor on our first visit there and wound up with an incredible deal that I hadn't expected at all. Sure they have great sales, but the best was their Five-year +Pet warranty that covered everything we purchased (up to $10K). Our entire living room is now set and we have no worries at all should any mishaps occur. All three reps were highly knowledgeable, welcoming, and available to answer any question, regardless of what other duties they were taking care of at any given time. We're moving out of town, so had some rather odd situations to take care of regarding the delivery of our purchases, and their handling of our requirements was exceptional. I cannot stress enough of what a gem this store is when you're looking for quality but inexpensive functional living and dining room furniture and decor. They'll fit just about any budget, and are flexible to help you create the comfortable and well-lived home you're looking for.
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January 2024 by Danish Kapoor
Worst after sales support. Had issues with my sofa as the stitching came off after a few months. Contacted them as it was under warranty. Submitted everything as told but no response to my emails and no update even after two months now.Pathetic service.
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January 2024 by C O
Discovered this place via Google. Came by today to shop mattresses, and VERY happy with what we found. Super affordable prices and great quality items. Contrary to what the website says, though, they currently don't have all items in stock, for those wishing to take it home immediately. Good customer service & nice employees. Will definitely return again next time we need furniture.
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December 2023 by Ahmed Isak
Great service and value for the price.Thanks for everyone working in the store.
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December 2023 by Jessica Skanes
My mom, my boyfriend and I went in looking for a two piece sofa set for our house. We were helped by Baha and had a great experience. He was very helpful and friendly ? They also have great prices. I highly recommend checking this place out if you're looking for new fruniture.
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November 2023 by bhumi yadav
Baha made an amazing deal for this sofa set! We will come back again, Baha. Hope our experience remains the same as today. Thanks again, Baha!
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November 2023 by Dewanshi Yadav
On a bright sunny day, we came to surplus to buy a sofa love seat. However, Our day was made brighter with an amazing deal on two sofas by Baha. Amazing, enthusiastic guy. We are definitely going to come back and buy some more furniture in future with Surplus and I would recommend others too. Thanks Baha!
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November 2023 by Danikka Frey
We were helped by Baha and he was incredible. Not pushy at all. He helped us find something that would work in our space and same day delivery cannot be beat! Very happy with our purchase!
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October 2023 by Laura
Fantastic sales team. We were helped by Baha and he made it a great experience. Not pushy or the type that make you uncomfortable, just super friendly and wanting to get you the best price for fantastic furniture. We selected a sectional that unfortunately did not fit into our apartment (our bad on the measurements, plus the most awkward doorway built known to man) and when we went back immediately we were helped to find a better option for just as great a price. An easy purchasing experience with a knowledgeable and professional team with good attitudes and smiles the whole way around. Will be suggesting all my friends go here to find their furniture needs ! Moving guys are also great and do the best work right down to setting everything up how we wanted it !
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October 2023 by Kyla Davenport
Amazing customer service!!! Highly recommend for anyone to come here. Travelled over an hour. Very informative and took his time. Spent the entire time laughing. Great experience. Definitely ask for Baha. ??
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October 2023 by Kristine Benham
I needed some new furniture for my house and I am really happy with my experience with this company. I walked in to their store hoping to find a couch and I ended up leaving with two different couches, a recliner and a mattress. They offered me plenty of different options for payment and found one that suited my needs best. They even scheduled delivery of all items for the next day, which was incredibly fast compared to some competitors' time frames. The delivery was under $100 and those guys were amazing, too, though they're a separate company I will review as well. Overall, I really appreciated the whole experience from the stock, store cleanliness, the very friendly staff and now my gorgeous new furniture pieces. This has renewed my living space and I didn't have to drain the bank to do it. I highly recommend using this company if you're looking for quality and flexibility on payments.
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October 2023 by Mike Burns
Went in looking for a sofa bed. The salesman Baha was great. Super nice guy, helpful and a great sense of humor. 100% recommend dealing with him. They had the perfect couch but was unfortunately a few inches too big. Will definitely go back next time we need something new.
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October 2023 by moshie001
Baja was absolutely amazing! Came in already with an item i already want. Showed it to me right away and then some other options to make sure i was choosing the right one. Had my child with me and he included her on every decision. The way he interacted with her was enough to close the deal for me! Excellent service. Looking forward to coming back as i redo each room!
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October 2023 by tyler vincze
Went in there for a chair, left with a chair and mattress both at a very reasonable price. Baha helped us out with any questions we had. He was very knowledgeable and polite. Definitely will go back because of him
