Toys"R"Us in Kitchener is a destination for toys, games, gear, kids' bikes, scooters, backyard play equipment, clothing, and books for all ages. The store features a huge, amazing three-story play structure called Playlab, which is a great, affordable play place offering a safe environment for children. There is also space to host birthday parties, making it a celebration destination. While the store offers a world of fun, some customers note it appears to have given up, with bare shelves and a lack of its former magic, especially during holidays. It can be more expensive for some items compared to online sales. There is high demand for such affordable play places, and many express hope that the location stays open long term rather than closing down, wishing to see it come back to life. The staff are consistently described as great, cheerful, friendly, and helpful, even amidst news of the store's challenges. Customers appreciate the option to shop in person with free in-store pick-up and express a willingness to support the store by spending a few more dollars than online.
Great service ! Great energy ! Spencer was awesome and provided great professionalism and helped me find what I needed !
5 star ! Thanks Spencer !
January 2026
The new play structure they added is amazing! Hopefully this place stays open long term. Maybe expand and add more to the play structure section, this is a great play structure at a great price. There is high demand for AFFORDABLE play places in Kitchener- Waterloo.
January 2026
Playlabs awesome. Kid named Spencer running it is super friendly, great at his job
