Toys"R"Us in Kitchener is a destination for toys, games, gear, kids' bikes, scooters, backyard play equipment, clothing, and books for all ages. The store features a huge, amazing three-story play structure called Playlab, which is a great, affordable play place offering a safe environment for children. There is also space to host birthday parties, making it a celebration destination. While the store offers a world of fun, some customers note it appears to have given up, with bare shelves and a lack of its former magic, especially during holidays. It can be more expensive for some items compared to online sales. There is high demand for such affordable play places, and many express hope that the location stays open long term rather than closing down, wishing to see it come back to life. The staff are consistently described as great, cheerful, friendly, and helpful, even amidst news of the store's challenges. Customers appreciate the option to shop in person with free in-store pick-up and express a willingness to support the store by spending a few more dollars than online.
Very peaceful play area for kids under 10 years of age. All other indoor play areas in the town are blasting with loud noise of Arcade which is forcefully sensory overload. I pray this play area stays open for coming 10 years at least.
July 2026
Store is not fully stocked so it looks like it's more of a warehouse or going out of business store. Smaller venue might be better if there is not enough stock to fill the place.
January 2026
Great service ! Great energy ! Spencer was awesome and provided great professionalism and helped me find what I needed !
