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January 2024 by Gurwinder gill
Never go to these guys. They don’t have anything available for u. Also, they don’t know how to deal with their customers. Very rude. Also, i was sitting at chair talking with one of their employees. And other member came and ask me to stand up saying that he have to deal with their customers who are already booked. Very disappointed and unprofessional. They should change their staff members first.
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January 2024 by Angel Kushwaha
This is the perfect place, when anyone facing any issue related to shifting their belongings.You can easily book the truck according to your need and staff is very supportive by nature.
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December 2023 by Penny English
All around bad experience will not be renting another truck from uhaul. Staff clearly did not want to be there. was handed key to go find truck in very large lot, honked as instructed to have gate opened no one payed attention. Truck was almost empty on gas on pickup, no parking for my vehicle so when I pulled in two lots down to get my moving mats and cart from my vehicle, found uhaul cart loose in back of truck, truck stalled twice in that parking lot. When I called to see if truck was actually going to be safe to make it my destination they told me to call road side assistance (I hadn't even left yet ). Transmission did not shift well but I did make my destination. On return (my phone has 3g/very slow data) so I wanted to be back before they closed at 7pm , because of accident I arrived 2 minutes to 7...STAFF LITTERALLY LOCKED THE DOOR ON SEEING MY HEADLIGHTS XCOMING IN LANE AND "RAN" OUT THE DOOR. As I tried to get app to work, 3 staff drove past me, I looked to see if anyone would stop to at least ask me if I needed help.... they were 5 feet from me and drove past and wouldn't look at me. BRUTAL SERVICE!!!!!! Took me 20 minutes to get app to work as it was down at first. Another lady pulled it minutes after me and did not have a phone capable to close out her truck so I walked her through the picture process at least. BRUTAL .. The staff should be fired! they clearly dont want to be there (I dealt with a young dark hared guy, but they all had a good laugh im sure running out at a minute to 7 when I pulled in)
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December 2023 by Andy Waterloo
There was no place to park our rental truck after hour. Waited for 30 minutes and transfered 4 times by the custome service. The App is hard to use. It requires customes to do all the work. They can save money.
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November 2023 by Mircea Pop
Was charged a cleaning fee for someone else's mess, bill came to twice as much as I expected. Go somewhere else, I tried explaining even showing them what I transported to prove I couldn't have made that mess and they wouldn't reimburse me. Terrible.
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November 2023 by Marion Brown
Best U-Haul location. Always has what you need. My experience with the staff has been exceptional every time. I highly recommend this location.
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November 2023 by Khurram Dar
139 Queen St. W. Cambridge ONNon corporative, change the terms of service, handed over the truck without moving equipment, although that was requested before, they simply sorry for unconvinced and suggest to go Kitchener to get moving dolly. They changed the drop of location as well, which cost me extra 100$ and hours to settle down this change of contract condition.Strongly recommend not to rent anything from them,
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November 2023 by melissa koebel
The trailer was dirty inside and had oil on the floor. The smell was strong of oil and I needed to wash with soap and water and let dry prior to use. Spoke with manager and was given $15 cleaning fee back. Unacceptable.
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October 2023 by Dawn M.
fantastic customer service at the rentals offices. I have a problem with the actual Rental process. I don't see the reason for making reservations for any equipment because you can book it. It says reserved but if you go to the location they say well we haven't had that size truck in five years. I don't know why they would say that a truck is available size would ever be available at this location. I think that's pretty much self-explanatory this is the most ridiculs processing system I hav ever used. I would never recommend this service to anyone.
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September 2023 by Doug Coulter
As a realtor, occasionally we require a trailer or a truck for our clients. The fairway location has helped out our clients in a pinch more that a few times. Staff is friendly and helpful. Strongly recommend this location.
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September 2023 by Sehajpreet Kaur
Tire was not touched anywhere as i am working as truck driver from last 5 year. When we taken truck from u haul it was there but due to heavy rain i am not able to take photos as it’s too minor.They charged me $500 for cut. This is very bad experience with you guys. Very unprofessional services.
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September 2023 by Kyle Becker
Great service at check in and check out.Very little time spent for both interactions.Trailer was well maintained, had new tires and wheel bearings were packed nice and tight. Highly recommend!
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September 2023 by Roshan Vinod Kotian
Had no problems with the truck. The customer service on the other hand was extremely poor. We asked for information about how to return the truck and the agent was outright rude and said he can't help us since it's 30 mins past closing and asked us to figure it out ourselves. A mere "download the app" would've been helpful. Outrageous!
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September 2023 by Mohammed Khan
First time at this location, no professional staff, gave me the keys and I have to go back to inform the guy about broken and loose windshield rubber, he told me its ok & he knew about it, then he fixed it with his hands by pressing it down telling me its good to go. Guess what It came off while I was driving on highway 401, making enormous noise and banging on the side. I have to pull over and secure it again. No issues with the truck driving but this negligence can cause a serious accident for the next customer. please check and fix your equipment before it cause a major issue for the next person.
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September 2023 by kelly lucas
I called uhaul and spent a significant amount of time booking a truck for my move, and even booked mover help. Got a call that they cannot accommodate my truck needs. The lack of any sorta compassion, for a VERY time sensitive matter. Also didn't care to help me understand how to cancel the mover help, that was booked with uhaul. Zero customer service skills.
