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February 2024 by Rick Marsh
Purchased a Breg Polar Wave unit with knee pad on a Friday for a total knee replacement the next Tuesday. We live over an hour away, we I tried the unit Friday afternoon, it leaked at the pad connector. Phone the store, Bill caught right back to me and asked for a short video showing the leak. Connected me later and said a new pad would be on my door step Sunday or Monday, arrived Monday morning! Great Service!! Unit works great and it really does reduce the pain and swelling. Recommend the unit and the store
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February 2024 by Jim Stewart
Excellent product for my recent knee replacement. Bill was great to deal with, he answered my questions and the BREG V Pulse was promptly delivered. I couldn’t have been happier about the service or product and would certainly recommend The Physio Store.Jim S.
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November 2023 by Chris Hilliard
Bill's attention to customer service was amazing. Doing everything he can, working with the product rep, regular communication with me, getting all the details right. It's always a great reminder that the customer comes first at independent stores! Thanks!
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September 2023 by Shane Viste
I am very disappointed with this company. I ordered a hip pad for an upcoming surgery and they forgot to process the order for 10 days. After I sent an email requesting the tracking number I got a notification that the order was processed and shipped within a few hours (that indicates that they just forgot to do it before). Unfortunately that 10 day delay put in jeopardy receiving the pad in time for the surgery. I wanted to see if the shipping could be expedited but repeated calls and messages to the company went unreturned. I must have called 20 times, and not once did anyone ever answer the phone, so I assume they just don't have anyone answering phone calls. I will add that we did get lucky and the pad arrived the day before the surgery, otherwise I would have been in quite a pickle; it did add a lot of stress. I will likely not order from this company again.
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June 2023 by Stefan Salo
Honestly such a great experience. I reached out online and they scheduled a call with a physiotherapist to help me pick a few different items based on my particular concerns. The prices were more competitive than my local stores, and the shipment arrived quickly after we sorted everything out. They were also very helpful and made sure that the receipt had all the information I needed to claim it through my insurance.I will definitely be a return customer!
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April 2023 by Karen Taylor
I had questions about the product that I wanted to buy (a foam half round.) The staff person was very knowledgable and I was able to determine that they carried what I wanted. The parcel arrived quickly as well. The half round is perfect. I had a bad experience in the past buying one that was too hard and I was not able to return it.
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April 2023 by Jeff Knol
Awesome service from store. The product is exactly what I needed. They were let down by the shipping company they used.
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April 2023 by Sharon Washington
The Physio Store met their price match guarantee and were pleasant in their tone and manner by email. The product arrived quickly. It was as advertised and extremely helpful. I'd shop there again.
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April 2023 by garnett pollock
I had been looking for new hernia belt didn't want to have to go through several DR. appointments.I went on line found Physio Store. Followed there simple instrustions for sizingMy order was processed quickly was able to track. Received it sooner than I thought.Great service
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April 2023 by Mike Cioci
I bought the Orliman - Manutec Breathable Thumb Immobilizing Splint.Had it only 3 days when the stitching around the thumb started coming apart. Called Physio Store Customer Support to see if I could purchase just the fabric part of the splint. The answer was no. You have to buy the whole splint package. And they never offered me a replacement. of any kind.So, I wouldn't buy this splint or buy from this store again.
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April 2023 by Pat Anderson
Ordered from this company for the first time and was a very good experience. They provided exactly what I ordered and shipped extremely fast. Would not hesitate about ordering from this company again.
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April 2023 by Paul Ivany
They had what we wanted at a good price and we got it quickly. Great service!
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March 2023 by D Simao
Great service and product! The Physio Store was prompt to reply to all my queries. Processing time was quick and I received my Tens machine in no time. I love it, made a huge difference. I highly recommend.
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March 2023 by Keith Shaw
Great service very quickA bit pricey but very pleased with the product and delivery
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March 2023 by Sheila Frame
Very friendly,helpful, and punctual.Great products and excellent pricingDelivered before the stated time.Very impressive