-
January 2024 by Happless132
The parts department manager was very helpful over the phone and in person. He knew exactly what I was saying with the parts I needed, so he was very knowledgeable. Very friendly also. He goes above and beyond for customer service.
-
January 2024 by Jey Kandan
I called for a service I came in today at 10 clock his name is Sean he has given the best customer service I ever seen in my life I was surprised the way they treated me with respect and explained everything and booked me a ride for my hair appointment it’s was best experience I had on Acura west thank you ?
-
December 2023 by Yousri Madhoun
Good services in London also amazing staff for helping
-
November 2023 by Li
Thanks to Debbie and Dylan, who were very nice and provided excellent assistance during my new car purchase.
-
October 2023 by Jack Wilson
Went in to ask about a used car they had on their lot for a friend of mine who's learning English. Steph was extremely helpful, patient, kind, honest, and understanding. I didn't feel like I was being swindled and I felt like I could trust her. We didn't end up buying this time, but I know I would feel comfortable purchasing a vehicle here.
-
August 2023 by Kirby Clancy
Drew Nutting was an incredible sales rep who helped our family find the perfect vehicle. He was kind understanding and patient. I’d highly recommend him and this dealership for your next vehicle!
-
June 2023 by Peter Urkedal
Daniel is providing a phenomenal customer service experience. I have always been avoiding the brand name garages, but honestly I don't regret going there.
-
June 2023 by Yash Patel
Really satisfied with the service department! I had issues with my car and Acura took care of everything for me without any delays or hassle! The staff is really helpful and kept me updated on every step of the repair work! Great customer service and great work on the repair!!Shoutout to Jeff from service department!! ??
-
June 2023 by A E
Parts people are the worst people ever to deal with plus acura west london sales parts more expensive 20% then other acura dealers in Ontario
-
June 2023 by Rosette D'Souza
The best vehicle dealership I have ever dealt with, and that includes BMW, Porsche, Mercedes, Land Rover, and many others. Kudos to Acura and Honda, Steph and Paul plus all staff I have met, excellent.
-
May 2023 by Lee Orphan
Best customer service I've had at a dealership. Drew Nutting with sales helped us by answering all my questions (and I had a lot of them), Sean Brown, service manager, helped out with my planned maintenance and getting my MDX ready to tow 5,000 lbs. We are always greeted with smiling faces.
-
February 2023 by Peter Dale
Got to test drive the all new Integra. Drew and staff were very knowledgeable and patient during the test drive.
-
September 2022 by G Sohi
Bought a car from Dylan, good professional service and gives good advice. Helps even years after buying the car. Definitely recommend giving him a visit
-
August 2022 by Viet Le
I’ve been going here since I got my Acura in 2018. Always a pleasure to deal with Acura West. The whole team, from the front people, sales, to the back of house at parts and service, every one works together to get things done, is very accommodating and personable. Great example of how a good business should be. Thanks, Acura team.
-
August 2022 by Jeff North
New to Southwest Ontario we drove up to London Acura for a safety recall on our ILX. Appointment date was pretty quick turn araound from time of call. Extremely friendly and polite staff all around at the dealership especially as first time visitors. Kept us updated well during the process and gave the car a quick wash on completion. During the recall they pointed out some minor and major issues outside of the recall that would be cheaper to do as they had certain components off the vehicle. Happy to say even though we declined some and accepted some, majority of items outlined were required per our mechanic who we visited shortly after with all the clearly documented items. Happy to say it wasn't the case of a dealership pushing service items, rather legit maintainance and repair. Only reason not to do the work is we could obtain parts at cost and the shop rate and costs amounted to a savings of roughly $700 even though it meant a 3hr hike back to the GTA. That unfortunately is a big discrepancy in cost hard to overlook. A shame as we would rather get the work done locally at more competitive pricing.
