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November 2025 by Abraham Ibrahim
Parts are not reliable, and the customer service is even worse. I nearly got into an accident at Highbury and Dundas because the strut I purchased from Andy’s Auto Wreckers in July completely failed after only six months. Meanwhile, the strut I bought from another wrecking yard down the road has been working perfectly for over a year. When the coil snapped, it also destroyed my Michelin tire and cost me another $300 for diagnosis and replacement.
I understand used parts come with risks, and if the customer service had been even slightly empathetic, I probably would’ve accepted the situation and moved on. Instead, I was met with rudeness, attitude, and condescending tones over the phone. When I went to pick up the replacement part, I was told it would take another 24–48 hours — even though it originally took them only 15–20 minutes to pull the same part. The excuse made no sense, but I hoped they’d follow through.
Update: The replacement part they gave me was completely wrong, which cost me additional money for the mechanic to diagnose. They had no correct replacement available, yet I was told one would be ordered for the following week. No one called or reached out with updates. When I called myself, I learned nothing had been ordered. More wasted time, money, and frustration.
A refund doesn’t even begin to cover the losses I’ve taken because of their unreliable parts and lack of accountability. I’ve already filed a complaint with the BBB. I am extremely disappointed and would not recommend this shop to anyone.
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November 2025 by Ericah Monkhouse
Just rude, tried to apologize and say we didn’t need the part anymore and hung up on me! After he called me
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November 2025 by Pratik Adeshara
Customer service is horrible
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October 2025 by neil soppet
Londons best autowrecker for sure
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October 2025 by tim cook
Helpful friendly folks, highly recommended
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September 2025 by Peter Karlsen
After a deer took off my left door mirror..they had a replacement
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August 2025 by william larsh
Great place and people
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August 2025 by Henry Shamaaon
First time visiting. Found what I needed. Service was legit and explained where to go. Prices were reasonable.
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July 2025 by Peter Freisen
Good price and warranty on batteries
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June 2025 by Joseph Klassen
Bad customer service, very rude!
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June 2025 by daniela moreno
Terrible service, I don't recommend going to that place. They threw my cell phone at me on the counter. The person serving was super rude. The part I ordered wasn't the right one. I went to file a complaint, but they didn't give me all my money back. Horrible, terrible. Don't waste your time or money.
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May 2025 by k beierling
Had just what I needed and it was the cheapest I could find
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May 2025 by Tony Rodrigues
Awesome service and pricing!
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April 2025 by Wael Eltokhy
Helpful and friendly staff
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February 2025 by Buzz Masterian
Fast service, excellent quality parts.
