-
October 2023 by Brooke M
I had a great experience at Austin & Taylor- the staff were super knowledgeable and helpful without being pressuring at all. Love that is is a family business; I would definitely recommend to anyone looking to update their home!
-
September 2023 by Nikkie Rodrigues
Phenomenal family business! Bridget was so lovely to work with, and it’s evident that she is passionate about her work and helping people find pieces for their home that bring them joy.
-
September 2023 by Nicole Scott
Wonderful family business with amazing products. Obvious they care about finding unique and high quality pieces for their showroom and are committed to customer service!
-
August 2023 by Susan Hughes
Austin & Taylor Furniture made my new living room shopping experience, a true pleasure. Lori, my décor sales rep was so helpful putting a total "New Look" together. New leather sofa and fabric chairs have given my Living Room a showroom look! Brian, the Manager also went out of his way to make sure every detail of my purchases were taken care of. The delivery men were totally professional and very courteous. The entire team are second to none!
-
April 2023 by M&D
Sometimes you don't really know how good a company is until you have a problem with them... and then the truth comes out. We recently received the dining set we purchased 10 weeks ago from Austin and Taylor. There were noticeable imperfections that diminished the quality of our set. And, to be honest, we were afraid that after spending much money on this coveted set, we would get the proverbial "runaround" that ends in disappointment and regret.We are very, very pleased to say that our experience with Austin and Taylor was very positive. Rob Havers, came to our home to inspect the set. He agreed that imperfections were noticeable and told us that he will make it right. And, he did! They took the set back to their shop and within reasonable time delivered a perfect set back to us. The set we bought now looks absolutely gorgeous and we are so very, very happy!If we say that Austin and Taylor is a good company... we'd be selling them short... they're awesome!!!We send a great big THANK YOU to Rob and our sales person, Alicia, for their sincerity and professionalism. Great Job!
-
April 2023 by Pammy D
Mariah was outstanding. She was understanding and patient with our indecisiveness and in the end we got the perfect piece and will love it for years to come.
-
March 2023 by jimbo dima
As a second time customer, 2016 & 2023, I'm very pleased with our new dining chairs, the purchasing journey and service from the good people at Austin and Taylor. Thank you again. I will be back.
-
February 2023 by Sandy Andrigo
We bought 2 new sofas from Austin and Taylor. We received them after a long wait, right after Covid, so understandable. They are now 1 year old and the cushions are all very pilled and old looking. We contacted the store and were told by 2 different representatives to shave the cushions! We are not happy!!!
-
January 2023 by Patti Toporowski
Linda Delany is an absolute delight! Linda got to know us and asked excellent probing questions and asked us to airdrop photos of the spaces we were furnishing. Linda has worked at Austin & Taylor Home Furnishings Inc. for over twenty years - yes - over twenty years, that says oodles about Linda's passion for fine furnishings and her employers. Oh, did I tell you.....; they have free delivery. Yes, free delivery! I believe the quality of furnishings, the attention to detail and the fun shopping experience cannot be matched in London, Ontario. We laughed and giggled so much – furniture shopping was fun for both me and my partner. I highly recommend Austin & Taylor Home Furnishings Inc! Linda possesses the utmost in professionalism and furnishing knowledge. Linda also provides decorating paint colour design assistance. I am so delighted with our purchases. I will shop at Austin & Taylor again and again. Thank you Austin & Taylor, and a special thank you to Linda.
-
December 2022 by lilie kiriri
Bought 2 sofas and a coffee table from Austin and Taylor , the quality is absolutely amazing. The staff that helped me figure what I needed to accommodate my style , was so good and professional. Shelby and Brian thank you so much .
-
October 2022 by Marla Mellen
Have been great.
-
August 2022 by Mah En
We purchased a custom-built sectional from Austin & Taylor for a very high price. After waiting for almost 6-months to receive the sectional, feathers are poking out of cushions and cushions are not keeping their shape (from the first week that we received the sectional). We contacted the store on May 30, 2022, and they said they will ask the manufacturer to provide us with extra casings to keep feathers from poking at our bodies, especially our kids. However, they did not provide us with a proper explanation for de-shaped cushions. I sent two more emails on May 30 and June 13, and they did not respond. They did not even give us any further information about casings. I am disappointed. I expected to be treated fairly. By the way, we worked with Alicia, and she was very helpful. The management was the one handling the casing issue.Update: Austin&Taylor management contacted me a few days after the above review in June to address our dissatisfaction. They ordered extra casings from the manufacturer and Rob delivered them yesterday (Aug 04, 2022) to our house. He kindly put extra casings below each cushion cover. So far, we think the feather problem is resolved. The extra casings also help cushions to keep their shape better (so far around 60% improvement). I thought I have to be fair and explain what they did to gain back our trust and satisfaction. The quality of the sectional itself, except for these cushion issues, is very good. This is based on our experience in the last three months that we have used the sectional. We also bought two accent chairs. I have no complaint about them. They are great. They are not feather-filled.
-
July 2022 by M K.
I have shopped here for the last few years and purchased a live edge desk, bedroom set, coffee table, and most recently some new couches. The folks who work here are extremely friendly and helpful. Many products are Canadian made and excellent quality. The options are unique when compared to other furniture "or box" stores. Highly recommend checking out Austin & Taylor.
-
February 2022 by Glen Tompkins
I had such a nice experience shopping in this store. Shelby was so helpful and efficient helping me to make my choice, and arranging delivery on a very tight schedule (The next day). The movers (Connor and Lucas)were also so nice and friendly, even offering to move our present furniture downstairs while they were here. I Could not be more pleased. We also purchased furniture here previously and had a very good experience at that time as well. Thank you Austin & Taylor!
-
January 2022 by Jennifer Allen
We have made a few furniture purchases from Austin and Taylor over the years. We cannot say enough about the quality furniture and the services they provide. Thank you so much and looking forward to shopping here again in the future.
