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November 2023 by Carly Rose
Love the store, love the merchandise. I went the other day to exchange a candle that wasn’t melting properly and was approached right away by who I’m assuming was the floor sup. I told her why I wanted to exchange it and 4 times she said “well it’s borderline but we will do it for you this time”. She told me the exchange had to be made at cash so I grabbed a replacement and was heading to cash. She kept announcing over the headset that “the borderline was coming for an exchange” and then approached me again to tell me I had to “invest more time in my candles but they would do it for me this time”. I said I heard you the first time. I’ve spent a lot of money in this store and this was my first exchange of any kind. The way that particular employee treated me made me feel like a criminal and I likely won’t be going back to that location.
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September 2023 by Ian Hardiment
The staff were super friendly, very helpful. Love going to this location inside White Oaks Mall. Picked up some soaps and candles. Definitely recommend going here.
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July 2023 by Kirsten McKay
Always super friendly staff when walking in. Awesome deals as well!
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July 2023 by Brian White
This is a tough one. I want to give a low mark because my wife always wants to go here, but, I will say the soaps and candles do smell amazing when you get them home!
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June 2023 by Wicked's Mind
Repeatedly I see comments about the store 'smelling great', and while I would agree, it should be said that the scent of most products when worn, does not last. My experience with BBW goes back many years. When my granddaughter became of age to start experimenting with scent this was a go to stop for us, the variety, frequent sales and easy 100% satisfaction guarantee return policy made it a perfect place to shop. However, my opinion has since changed. I was very disappointed when the pandemic hit and all BBW offered us Canadian customers was to purchase from the American website. So add to the inflated prices, an exchange rate and an extreme shipping fee. This really turned me from a valued customer. Almost every other retail store at this time scrambled to provide curb side pick up, BBW you dropped the ball. I won't bother to elaborate on the changes to sales, stock, price, and overall experience since stores reopened, however today during what will be our last visit, we were offered a credit of $23.00 for a return of about 45.00 worth of items (at sale prices) rather than the item for item exchange we used to enjoy. I'm done, you have had my last cent for your scents BBW!
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June 2023 by Jill & David Vandermeersch
Love this store! So many amazing products with amazing smells! It's great that they are inside the mall so I can stock up while doing other shopping. Staff have always been very pleasant and helpful, and the prices are great when they have sales.
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May 2023 by Emily W
I love that the employees are also super friendly and willing to help find the perfect gift, scent, or whatever you're looking for. They always have a huge inventory and are well stocked. Which you don't see in other stores. The only thing they need to improve is asking for emails at the end of checking out. If we are already subscribed to the email list we shouldn't be asked every single time for our emails. It's not even for a points system is only for marketing purposes so it's unnecessary.
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May 2023 by Madison Young
so basically my mom had gotten me this bath bomb from here and i just used it because i totally forgot about it but it made my body so sliky buttery smooth and im obsessed! you know when you shave your legs and lay down in a fuzzy blanket? THATS WHAT IT FEELS LIKE BUT YOU DONT EVEN NEED THE BLANKET! i will for sure be buying more of these next time! thank you B&B!!
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February 2023 by Michelle Webb
always great sales on here. wonderful scents and every form you could ever need to match your overall scent. the employees here are fantastic and highly helpful. they always point out new products, help choose scent profiles and make suggestions. They're quick to say hello and tell you any of the sales
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January 2023 by Ashley xo
This store always seems to have lack of candle table with two of the worst kind smelling candles on sale when other stores have way more options and online offers all candles at times on sale but they won’t price match. Makes you wonder. Also still trying to understand bath and body works vision on paying so many girls to be around bothering you if you need help as if we need them to smell for us? Super annoying
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January 2023 by Broomhilda Pascuale
Addicted to their soaps and candles and so happy they are in Canada now as I would drive to Port Huron for the soaps. I wait for the sales as they send out emails as to the deal of the day.
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January 2023 by Deb Manser
Very poor selection of 3 wick candles this Christmas season ?
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December 2022 by nancie white
Always a great selection but they stopped having 1000 wishes and only offer on candle days with very low supply
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December 2022 by Adrian Jones
Great selection, but it always seems to be overpriced even when on sale
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December 2022 by Marilyn Papp
Really busy but great products.