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February 2024 by Gary Simpson
I recently updated my phones to Apple 13. The associate, Denise who helped me was very courteous and took the time to get the purchase done, helped with transferring data to my new phones and tried to get me the best deal with the carrier. She took the time to answer questions and I was very pleased with her service!
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February 2024 by vivek g
Best buy made me buy a protection plan for my phone saying I could bring it back if anything happens and they'll give me a new phone. Now when I want to get a new phone coz if a crack on my camera protection screen, they want an additional "service fee" $225. I get it if that's how they work but I feel they should have let me know if there was going to be an additional fee at which case I wouldn't have bought the phone at all. I went to speak with their customer service and all they could say was they feel my anger and frustration but there's nothing they could do and none of the staff have protection plans for their phone.Edit:- Hey best buy, guess what, i I called you to "discuss" my anger and frustrations and they generously offered me to cancel the plan and refund the last month fee which is $15 when I have paid close to $225 over the past year. Im sooo happy with your customer service... truly exceptional!
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February 2024 by Arun Imger
Amazing
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January 2024 by Paul Pamboukian
Website says phonecase I was looking for was in stock; they said it wasn't and sent me to another store (where it also wasn't in stock) to get rid of me. Lame.
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January 2024 by Daniel Barber
Quick and easy, nice staff.
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January 2024 by Cory Bueckert
Knowledgeable and experienced staff and a well stocked store
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January 2024 by Sourav Gupta
The worst best buy experience,their two associates are very rude and they sold me an iPhone for which I’m paying double the amount I was told by them and now they refuse to take back the phone, they are simply scamming students. Forced me to change my network provider because they did some stupid mistake, didn’t even apologise for that ???
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January 2024 by Abigael Valmores
Went to the mobile store inside masonville mall to upgrade my phone and was given excellent service. Knowledgeable and accomodating staff. Highly recommended.
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January 2024 by Nimish Agnihotri
Felt so insulted by 2 associates in the store. Their customer service is 0. Came back to return my phone and they refused to take it back saying it is out of their policy. Refusal should be in a polite way rather than stepping back, sit back on the chair pick up your personal phone and say we are not taking returns it is out of our policy. So rude that they started showing their policy in a rude way by pulling out some paper. I was guaranteed to return the phone until jan 11th but they straight away denied that it does not apply to phones. Spoke with customer service over the phone and they said you can still return it until jan 11th and asked me to go to another best buy. These 2 associates were different than who sold the phone to me. Only if I had their names I would have mentioned it.
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January 2024 by Joseph Burt
Only looked in for ideas
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December 2023 by Daniel Fregene
It's a good place for mobile phone gadgets and accessories.
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December 2023 by Rutvik Patel
Once a new device is activated, they no longer assume responsibility for any issues. Service is often denied, with instructions to contact either the manufacturer or the wireless service provider. My provider informed me that the store should replace a damaged device within a 14-day period. However, when I requested an exchange just five minutes after purchase, I was told to return later due to a queue of customers awaiting new activations. Both the manufacturer and the carrier directed me back to the store, citing it as their responsibility. It seems their commission is their primary concern. This issue seems specific to this particular Best Buy location; other stores do not have this problem.
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December 2023 by Mel Macdonald
*DISAPPOINTED TO SAY THE LEAST*This holiday season, we were looking to find sound isolating headphones for a gift and were (thankfully) sent an email with Black Friday sales including JBL sound isolating headphones for a great price. When we went to the store to pick up a pair on a presale, the associate confirmed that these headphones were sound isolating but unfortunately the store didn’t have any on hand at the Masonville area location. I immediately ordered some online (from the parking lot of BestBuy). Much to my surprise, these headphones arrived at my home, and are not sound isolating! So now - 1) it’s far too late to buy Black Friday sales from anywhere else (there were so many other options available), 2) I’m still missing a gift for a loved one, and 3) when I asked for assistance or even compassion from the sales clerk, I was met with excuses that the store doesn’t have anything to do with the information on flyers or emails (which sounds untrue and concerning), and that there was nothing they could do for the blatant false advertising that has left me not only disappointed, but without any faith in Best Buy as a local business. I feel like I was taken advantage of and that my value as a customer is based purely on monetary gain. Sounds like Mr. Scrooge to me!!
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October 2023 by Inessa Daniel
The store closes at 8 pm , why they never adjust the hours on Google. We drove 40 minutes to find it close ?
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October 2023 by Mandeep Rana
Great service
