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August 2024 by Stephanie Choat
I took my Mum into Browns to find her a pair of shoes. Erin was quick to come and help us and was very friendly creating a comfortable experience.
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August 2024 by Maher Abdallah
Lots of frequent good catches !
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July 2024 by Mz M
I called Brown’s Shoes. I have a hectic work schedule. I couldn’t waste time going into the store. I had an idea of what I wanted and I called the Masonville Brown’s. Erin stayed on the phone with me through my indecisiveness. She was patient. She was knowledgeable and she kept running to the back to check the computer and inventory. She directed me to the website to see what she was suggesting. I thought I was annoying but she made me feel good. I placed my order for two shoes with her.
I informed the store today when I went to pick up my shoes that whoever Erin is…..she’s amazing. They told me she’s the manager. lol. As she should be. Thank you. I appreciate your patience and expertise.
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May 2024 by klaas antuma
The music is so obnoxiously loud it hurts to be there let alone take kids with
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December 2023 by Kimi Mugford
I was super happy to receive excellent service by the retail associate who helped us exchange a few sizes on shoes the other day, She was extremely patient and I believe her name was Whitney. Great service, everyone was super nice and helpful.
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September 2023 by Eusebio my world of watches
Beat shoes around and good prices
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June 2023 by jairo enciso
Excellent customer service, good prices, and good selections
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June 2023 by Farwa K
These stars are for Molly, she was a gem and super helpful!
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January 2023 by sidharath sharma
Very helpful staff
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December 2022 by Elias Boutros
I rarely leave reviews but I had to mention Marvee’s customer service was stellar! I’ll definitely return to this store and make another purchase if assisted by someone with the same level of customer service. Marvee has a real instinct to understand customers. Excellent work!
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November 2022 by Faheem Ahmed
The associate lauryn was super nice and helpful.
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September 2022 by Jayde Ryan
Best customer service ever!!! Some lovely ladies helped me find the prefect pair of shoes for working on my feet all day! Love them so much thank you!!
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July 2022 by Lirita Sulemanovski
If I could give zero stars I would. The customer service is horrible, if you want someone to help you, you have to track them down. They follow around people who think will buy things. They are so disrespect and stare at people, they need to take some customer service training, never will I buy from here again! 06/27/22
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February 2022 by Leah McGuire
Amazing customer service. Sales rep Lauryn Kell went above & beyond to make our shopping experience the best! Thank you!
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February 2022 by Kathryn13
I live in Southern Ontario near the US Border. I’ve always either purchased shoes that I couldn’t find online in Canada in the US online or in brick and mortar stores. It was only since the Pandemic closed the border between Canada and The US to non-essential traffic that I’ve been solely purchasing items online. I was looking for a certain pair of designer shoes on another site when Brown’s Shoes was suggested by my search engine. Unfortunately there isn’t a Brown’s Store in my area with the nearest being approximately 2+ hours away (it would still be worth a drive for me) so I decided to look at their site and I’m so happy that I did. Not only did I find the exact pair of Sergio Rossi shoes that I was looking for, but they were on sale for far less than they’re sold on US sites. I was ecstatic. I purchased them immediately and within 28 hours they were on my doorstep with free normal shipping. They were gorgeous but unfortunately they were a half size too small. Not to worry, they arrived with a prepaid return Canada Post label. I called and spoke with a lovely Customer Service Representative who told me that my call wasn’t necessary and to either drop the same box with the new label in a PO Box or drop it off at a Canada Post Office and as soon as they’re received at the warehouse I will be immediately refunded. I did that today and I repurchased the shoes that thankfully were in stock in a half size larger. I have also subsequently purchased two pairs of designer sneakers, a pair of gorgeous croc embossed leather boots on clearance and a pair of designer leather loafers on clearance. The prices were phenomenal and I couldn’t resist splurging on these footwear items. I high recommend that if you haven’t already, check out Brown’s Shoes online. I even recommended them to the Customer Service Associate at my local Canada Post Office as she saw the box with the logo & website for Brown’s Shoes printed on the box in big, bold lettering. She subsequently stated that she needed some new comfortable athletic shoes to wear to work. She stated that she would look them up later “for sure”. I’m thrilled with the selection, variety and the prices are fantastic for the level of quality materials used in the designer items listed on their site. I cannot wait to get all 5 pairs that I just purchased today. It will be like Christmas in the Spring for me when they arrive. I highly suggest that you check them out! I’m a customer for life based on the quality, great prices, free shipping & free easy returns. Thank you Brown’s Shoes!!! Keep up the great work with stocking gorgeous footwear and for your lightning fast shipping. I look forward to visiting one of your stores in person but will keep being a loyal customer online in the meantime. :)
