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February 2024 by Khaled Hasna (Kal)
Great customer service
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January 2024 by Clinse Francis
I have been a costco customer, they have never let me down in customer support and this time was no different.Both Dans at the desk helped me a lot by navigating through my flat tire problem and saved a lot of money too.Thanks a bunch to both Dans and Costco for not letting me down and helping me with my tire problem.?
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January 2024 by Ryan Z
I booked an appointment a month ago, they had never told me they did not have the oil for my car until i showed up for my appointment. What’s the point of making appointments in advance providing all information about my car then? Such a waste of my time, i had to find a Jiffy Lube to do it for me. In addition, the male staff at the tire centre was impatient and impolite. I believe his salary was not performance-based,he wanted the customers to know that they were not welcomed there so he can do less work. Why working hard making the same salary? Good job Costco.
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December 2023 by Swapnil Verma
You have the good products and working professional, need to work on communicating with customers politeness and clarity is the key.Same thing again please keep the correct person on front desk, got same rude response at front desk.
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November 2023 by Rob Wharry
They are very busy so make appointments in advance 3 to 4 weeks. It's worth the waiting.
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October 2023 by Leah Stajfer
Daniel and his team provided excellent service. They diagnosed and fixed my tire problems quickly and were friendly and professional throughout the whole process. Highly recommend this team and tire centre. Thank you!
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September 2023 by Michael Nikou
Costco is your best bet for a Synthetic Oil Change. Ken Brown of the Wonderland North Costco in London, Ontario is very knowledgeable and is a very conscientious employee. He has great advice on tires and the overall condition of your vehicle.I HIGHLY RECOMMEND COSTCO for your oil and tire needs and specifically ask for Ken Brown.
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July 2023 by Vishnu Deth
Quick and great service. The staff are very friendly and kind enough to explain things. They're not so pricey compared to others in town. Do recommend this place
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July 2023 by Ryan Lam
Never answer phone calls, why even bother with having one in the first place?
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June 2023 by 정Danny
I made an appointment to change tires yesterday. They called me that can't change tires at all because of so much glue. What??I want to hear them why you couldn't change them. They said that the tires have to be exact same model. I thought it did not make sense. I bought 4 winter tires at Cosco last year and gotta change left front tire at dealership because of huge accident.I also felt awful when he explained the situation aggresively.I will not go this terrible center forever.Did they ignore me as I am an Asian guy?
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May 2023 by Stephanie Eakins
Great prices and service was good but they don’t answer the phone. When I bought the tires I had to physically go into the store to get pricing and then book my appointment. My tire started leaking and I need to get it fixed but again they’re not answer the phone, I’ve called 5+ times and it just rings and there’s no voicemail. I am not driving over there with a spare if I don’t even know if they can fix it today so I’m going elsewhere. It’s frustrating when you have a warranty but can’t use it because they choose not to answer their phone or even have a voicemail.
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April 2023 by Ibrahim Abdel Nour
Went for an oil change, the car ended up on the towing truck because they burst the brake fluid pipe.The employee said the pedal was squishy (with attitude), they called the manager that made me wait outisde for 15min to show up, blamed the car ( he probably had a small talk with his guy prior showing up)Bottom line: I paid $500 fix for their fault.
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March 2023 by Akshay Mehra
Went for tire rotation and balancing. Daniel and Cody were professional and excellent customer service oriented in doing the paperwork etc. Ten minutes later, they called and told me that I could still drive my car for another 10k km as tires don’t need balancing and rotation right now and offered me a refund. How many businesses do that?This Center and employees like Daniel and Cody have earned my respect. Honesty goes a long way!!!
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March 2023 by Laura Mundinger
I had the privilege of dealing with Quinton and Nick at the desk, and Daniel and Ken in the shop area. All four were not only polite and courteous, but helpful and knowledgeable. They took the time to explain things thoroughly with me, and made me feel like an appreciated customer and that they valued my safety on the road. I will definitely be back to Costco for future car work! Thanks again to all four of you, your kindness didn’t go unnoticed.
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March 2023 by Guilherme Tavares
Great service!!! If you need any help, definitely go look for Daniel! He’s the best! Very kind and gentle! Will help you for sure!!!