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January 2024 by James Kramer
100% trustworthy company!Fireplace we purchased from Elmira Stove 12 years ago wouldn’t stay lit after pilot light came on. I had enough experience from past furnace issues to suspect it was the thermocouple. I considered changing it myself to try and save money. I’m glad I decided to pay for the service call. The technician Jordan made it worthwhile. He did a complete service on our 12 year old Valor fireplace. Changed the thermocouple as well as a complete cleaning and service. Yeah maybe we could have managed ourselves but it would have been stressful with a lot of second guessing. Removing the firebox isn’t an easy task and more convincing they didn’t gouge us on the parts. At the end of the day it was worth every penny to have a professional do the repair with a guarantee. Very fair and honest company.
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January 2024 by Anne Anderson
Awesome! Everything went very smoothly and we love our new gas fireplace.
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January 2024 by T. Peel
Elmira Stove Works (Jordan) came out today and repaired our fireplace and it works beautifully. Jordan was friendly, informative and professional! He repaired, cleaned and painted the inside of the fireplace, saving us from having to purchase a new unit! We highly recommend Elmira Stove Works. Exceptional customer service - Rhonda walked us through our options, answered all of our questions and went above and beyond to help us. Thank you so much Rhonda and Jordan! :)
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January 2024 by Peter
I want to express my gratitude to Elmira Stove Works for the amazing job they did on the coldest day of the year. Both Cory and Paul were very professional and helpful explaining everything that I needed to know about operating our new fireplace. Thanks to Kyle for all your help being able to schedule the installation sooner rather than later.Happy New Year
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January 2024 by Stephanie Gartly
Great experience working with Elmira Stove Works. I am the proud owner of a brand new wood stove. Exceptional communication and service from Joe, Paul and Cory. Thank you for your time and attention and ensuring a smooth transaction and install. Looking forward to staying cozy for many years to follow. All the best!
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January 2024 by Amrit Ahluwalia
Was blown away by the professionalism, speed and kindness of the team at Elmira Stove Works. Our new build house had a poorly-installed gas fireplace, and it was unfortunately leaking CO. The team at Elmira Stove Works helped us find a new fireplace that would fit the existing space, wrote us up a quote and got it installed insanely fast.And when the installer came in, he suggested a different positioning for the fireplace because "that's how I would want it in my home", and he was completely right.The team was also happy to suggest an amazing tiler to come in and help finish up the area around the fireplace, and were super responsive and helpful in ensuring everything was installed correctly and to code.I couldn't be more grateful that the team at Donaldson Heating & Air Conditioning recommended we go to Elmira Stove Works for our replacement fireplace, and our experience with the team—and especially with Kyle—was phenomenal. I really could not recommend them highly enough. Thank you for your work getting this project started and finished quickly, efficiently and easily!
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December 2023 by Jamie Simek
Elmira Stove Works is an excellent business to deal with. They have a great selection of products, and their staff are extremely knowledgable and helpful. We had a LOT of questions to ask when it came to wood burning inserts, and they were very patient and very thorough in answering all of our questions and alleviating all of our concerns. They were excellent at customizing the installation we required, and they were also excellent at executing the installation without problems. On the day of installation, the staff were curteous and punctual. We even received a text message notifying us when they were on their way to our home for the installation. They even went the extra mile to make an extra house visit to help us troubleshoot and teach us the best way to run our wood burning insert. I must say that we were more than pleasantly surprised at the level of service we received from this company. We are extremely happy with the outcome, and would recommend this company indefinitely.
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November 2023 by Melissa Watson
The staff have been so wonderful and extremely accommodating on short notice. Very helpful and informative on the new installation of the Neo 2.5. Exceptional experience. Would definitely recommend and will use again in the future!!
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November 2023 by Jim Blackburn
Amazing stoves and great people. I went in to look at some wood burning stoves. The service and attention I received from the people there was amazing. I will likely purchase a stove in the next couple of months and I plan having them install it for me. I honestly have never visited a more impressive store for wood burning stoves.
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November 2023 by Scott Adams
This is the only place to go for your stove needs, sales or service. After more than a decade of service by Elmira London my wood stove is as efficient today as it was when it was new. Friendly, professional, you won’t find better.
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October 2023 by R Sager
Had Jordan Walch come to my house to clean/service my Fireplace. He was very curious and mindful and respect of my house. Put mat down on floor where he was working. Very Professional. Would definitely recommend this person to clean/service their Fireplace.
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September 2023 by Becky Smith
Just left the store, and my husband and I are excited! Rhonda was super helpful, tremendously knowledgeable, and helped steer us towards the fireplace we imagined! Excited for our in home quote next week!
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July 2023 by Ann Phelan
We are very impressed with Elmira Stove works in London. It is good to see that there are still companies that have good old fashioned customer service! We purchased a wood stove in November 2022 with the friendly, and informative help from Rhonda. Paul and Cory did an excellent job of installing it. Today Paul and Cory returned to clean the chimney. Again we were not disappointed. We truly appreciate the friendly, efficient service. Bill & Ann Phelan
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June 2023 by Deb Andress
We have just had a second Valor gas fireplace installed by Elmira Stove Works. As with the first installation, we are super impressed with the entire process from start to finish. Kyle was extremely helpful with our selection and Cory and Paul did a phenomenal job with removing our existing woodstove and running the propane line. They paid great attention to detail during the entire process including the new installation and cleaned the entire workspace before they left. Between the two jobs we definitely give Elmira Stove Works a 10/10!
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April 2023 by Heather B.
In this age of corporations "we are experiencing an unusually large volume or calls" to repeatedly having to chase down to get service - this company is a DREAM. From Rhonda who answers the phone & gets you the service you need to the team that works with you. Professional. Ethical. Customer orientated. Pride in work instead of finding ways to get into your wallet.
