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December 2023 by Philosophical M.
Hardworking dedicated movers. Good rates and they follow up with great service. Always available when I call. Fully equipped trucks. Very experienced and careful.
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December 2023 by Emily McCoy (Emmy)
Amazing company, very friendly and also super careful with my items. 10/10 recommend.
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November 2023 by Hassan Dawood
You are the best guys ! Thank you for your great job.
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October 2023 by Dr Vaizel
Worst movers ever, totally unprofessional. Never kept his word.Of you want to keep your stuff from breaking or dropping dont use them!!
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September 2023 by Tarek Soufan
This was my third time using Family movers and for the most part, they provided the level of service I expected. What really stood out though was the level of care displayed by the owner. He went above and beyond to make sure all the beds were setup and came back a few days later to help with some heavy items in the garage.
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September 2023 by Ana Thomaz
They are terrible!!! I do not recommend…They damaged my wall, baseboards and ceiling... run away from them.TERRIBLEPLEASE CHECK ALL ONE START REVIEWS .. people have complained about the same problem!!!
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August 2023 by abcdef hcjsefjseh
Fantastic experience this afternoon. I was really hoping that things were still at the high level I had remembered them to be based on the reviews I read many moons ago when coming across the buisness page. and, I was not disappointed!Service was excellent, very attentive, very knowledgeable and very friendly.This really made my day that much more enjoyable. Thank you for everything and helping with the furniture it is much appreciated :)
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July 2023 by Custy Crust
Very professional work. Did the job in less time and everything was organized. They went above and beyond.
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May 2023 by Lesley Johnson
Hired to move a lathe from my work to my home. It is a very heavy and awkward piece of machinery. The made moving it look effortless. I found them to be very professional and very helpful. Thanks for the excellent job.Vince
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March 2023 by Jim Fisk
After purchasing a motorized recliner loveseat on Market Place for our daughter, we needed to move it from a basement in the extreme northwest of the city to another basement in the east end. We knew it was a small job, but the loveseat base is quite heavy, and we needed help. On a Thursday, we contacted 3 of the larger moving companies. One had no interest at all and the other two would not commit to a pickup time (difficult for the vendor) and had a minimum time cost that was almost the value of item itself. On the Friday, we saw a small ad for Family Movers in the new London Yellow Pages book. We called and Al provided a reasonable quote and suggested a time for the Saturday evening. After checking with the vendor, we settled on Sunday afternoon for the pickup. Al and his assistant arrived on the Sunday, disassembled the loveseat, took it up the stairs, drove across town to our daughter’s house, took it into the basement, and got it all setup. And they moved the old loveseat up the stairs for future disposal. We paid the agreed amount and Job Done! No muss, no fuss. A great service we will certainly use again.
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March 2023 by anne macrae
Family Movers were great. After a bad experience with another mover, the folks at Family Movers were a refreshing change. They were attentive, pleasant and prompt in moving my things from Ontario to Prince Edward Island. Would recommend any time.
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March 2023 by June Davies
I have moved 20 times previous to this move. NEVER! NEVER! NEVER! Have these people move you if you are a senior woman, who seems to be handling all the details of the move. THEY RIPPED ME OFF ROYALLY. I had my husband sent to the new residence by patient transport, at 9:30a.m. The truck arrived after that, which was fine. We had 1 bedroom, 1 living room, 1 sewing room and patio furniture. That was all…….they packed the truck 6’ high. This truck would hold 3 households as we had the same size truck bring us back from Vancouver with 2 other household in the same truck.. This company had to make 2 trips 20 min, down the road and charged me $2600.00. I could not protest, they already had my credit card on file. This move took from 9:45 a.m. to 12.30.a.m. 16 hours. Criminal. Totally unnecessary, if they had packed the truck professionally. They saw my situation and took me. One of my painting’s frame was chipped badly, the owner said he would take it back to his shop and repair it with wood putty. Really! That was March 2021, I have not heard from this company since. It makes me very upset that these people can get away with this kind of treatment. If you are reading this review, I explore you not to have this company move you. Hind sight I should have had my lawyer look into their dealings, in my case, but my husband was bed ridden and since has passed.
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March 2023 by Aldo D'Andrea
Follow up review to the one from Debbie Wilson.This is her former landlord you referenced. I did politely ask Albert from Family Movers to move the truck, but he kept persisting that the ground was frozen and they were almost done. After a 10 minute debate back and forth, he finally moved the truck, however, his truck damaged our grass, which he tried to "fix" by stepping on the disturbed ground. This did not remedy the problem. Also, he damaged our front door closure by overextending the door. I called him to come back and look at the damage he caused. He said he would. He also insisted that he didn't damage the door, even though we have it on CCTV. He did not show up and he won't pick up or return my calls. This damage is costing me over $300 to fix. Also, when he first parked he did so in a way that completely blocked the front door to our building, creating a fire hazard and disrupting the ability for the the other residents to enter and exit the building through the main entrance.If you are considering hiring this company, beware you may end up having similar problems that they won't address.Follow up to your response:First of all, that tenant that you moved out is still in contact with us on a regular basis. He moved out for personal reasons and has no complaints about us. Regarding the damage to the door closure, we have security video showing you forcing the door to the point of damage. By the way, the tenant who moved out told us that you overcharged him for the move so his dissatisfaction is with you, not us. I realize you don't want to pay for damage you caused so you'll make up any excuse not to. The only reason I'm even responding to your reply is because your customers deserve to know the kind of person they are dealing with.
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March 2022 by Abdul H
Thank you for your fantastic service today.I will highly recommend anyone who is planning to move.Fast, reliable, efficient and experienced movers.
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March 2022 by Joanne Thelen
I am writing a new review 0f family movers. After speaking with the owner he was very understanding of my initial complaint and was very professional. We came to a mutual understanding and I will recommend this company. There slogan is correct they treat u like family, even better.
