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February 2024 by luis carlos arias vear
I was at the store on February 7, 2024, at approximately 7:20 pm, I entered and said hello, then I told the advisor that I spoke a little English, however with my English I can communicate, I asked him about a telephone plan , he responded speaking quickly, and I let him repeat it since I had not understood him, he automatically turned his eyes upward, exhaled and made an expression of rejection and annoyance with his face, I did not feel comfortable, it only remains for me to say that Thank you and leave the store, I think that the Fido company should invest more time in choosing its advisors so that they really provide an advisory service and also in training them to provide good customer service and attention, the attention was depressing and rude, I do not recommend this site.
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February 2024 by Tin Cho Oo
I am Fido customer and used it for 1 year. So far no issue with internet. But my 1 year contract (promotion period) is ending soon and I need to change another plan. Actually Last week, I went to the store and I found my new plan that suited to my budget and internet usage. But I decided to change later because I left many internet G to use it. Today I went there again to change my internet plan. Customer service is so awful that my plan is no longer available (I found the plan the plan last week). Last week, if the staff told me that this is only available during promotion period, I will definitely change it immediately. Today’s staff showed me all expensive plan with lesser internet G. So I decide to stop using Fido service. Then I Google the plan for Fido internet, there is still available plan that suit to my budget. OMG ?! I am a good customer never ever delay to pay my phone bill every single month during this 1 year contract. But now no more Fido.
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January 2024 by Soham Khambholja
Extremely rude and unprofessional. Doesn’t know how to provide proper response.
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January 2024 by Chelsea Da Silva
Brooklyn at the white oaks mall was amazing! she explained everything and was super friendly! I was so happy with her service :)
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January 2024 by Matthew Hill
This network provider CANNOT handle providing data to users when in large crowds. Boxing Day shopping and I have zero access to my data when at Masonville or White Oaks. Experienced the same issue on Black Friday. Fido support claims no issue on their end. Rogers/Fido cannot handle the network traffic needed in this city
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November 2023 by Mike Stub
I know that no one ever really loves internet and cell phone companies, but our experience at Fido today was fantastic. Fraser helped us out, very knowledgeable and great to deal with. Thanks!
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November 2023 by akshay patel
Staff working there doesn’t care for the business. Honest people are waiting to get Jobs but How this kind of people get Job Here ? FIDO should take care of this location, If your business is going down at this location, that is UNEDUCATED STAFF WORKING THERE. Date- 31st October 2023. Time: 11:45 am.
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October 2023 by Gordana Sehovac
The worst experience ever! They tell you one thing over the phone and something else in person. Then they lie and say that they've never said it!If I could give them a zero, I would.
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September 2023 by Micheal Mayer
Worst customer service interation I've ever experienced in 40 yrs of dealing with Cdn telcos. Customer service only wanted to argue and didn't care about trying to help customer, only provide false information. As a new customer to this Telco, if everyone else in Fido is the same, won't be with them for long, will exercise my CRTC 15 day new customer wireless policy.
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September 2023 by Wayne Galen
Rude and unhelpful staff. I came in to change my plan, but I was told they did not have the authorization to make the changes I was looking for. They told me to instead call Fido. I suspect that they just didn’t not want to do the work.
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August 2023 by Steve Wright
Good selection of phones and very knowledgeable staff. Prices are good too and their phone coverage is the best because they share cell towers with Rogers.
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July 2023 by Ainsley Ambrose
Daniel was fantastic with assisting us (while he was stuck assisting another over the phone) he didn’t allow it to take away from our experience at all. He was kind, polite, joked with us and got us a great deal for our new phones. We’ve been with Fido going on 5 years now & have always been happy with our experiences.Thanks again Daniel :)
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July 2023 by Abdullah Asim
Moe helped with my purchase of a iPhone 14 pro. Very knowledgeable person. Amazing service
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April 2023 by trevor maliro
A very dishonest dealing in high tech fraud. Sim swapping is the ability of a malicious actors to take over your phone number by activating your phone line on another device. During crypto hype summers (2020/2021), we had this happen to us. I suspect this store because when we complained about it to them, NOBODY in the store offered to help and pretended to not know ANYTHING about sim swapping.Fido is a good company but this store is super bad. Do yourself a favor and don't be their next victim.
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January 2023 by Chetan Gautam
A great experience overall. The person was very attentive and knowledgeable. Would strongly recommend visiting for your mobile network needs.
