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February 2024 by Mini Kaur
Nice variety of clothes. Found some good pieces and good jewelry. Cahiers can be bit more friendly than just standing and billing.Liked the variety in store here.
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February 2024 by Krystal Morley
I generally do not post reviews that are not about positive experiences that I have had. My entire goal through my reviews are to highlight positive experiences with name recognition for employees that were excellent customer service professionals. I believe that constructive feedback and assistance in less than satisfactory instances can be conveyed first to representives of the organization to assist with matters. However, this circumstance has left me truly disappointed. Over the course of weeks in the end of 2023, I began reaching out to The Bay and The Time Shop reps in The Bay location. I had my batteries replaced in 2 of my watches at this location. My watches were originally purchased internationally, but since being in London and it seemed like simple battery fix, I was okay with minor work done locally. I originally had the batteries changed at the Whiteoaks shop. When I noticed that my watches had stopped working I assumed the warranty might have passed, but I could still take it back to check and even pay to replace again. After connecting with on-site staff (different from individual who worked there before and completed the original battery change), it came to light that the batteries placed in my watches (by the staff no longer at location) were not authentic batteries used by Time Shop (according to staff there). I was told that that they were cheap batteries and not what the company uses. When I thought I was finding out about warranty periods, I was instead finding out that some fraudulent activity or service was provided to me originally. I have spoken to agents at Time shop, and management of the Bay to seek assistance with rectifying the matter with no success. Ultimately, my recommendations if you had watch work done in the past at this location even from 2022: confirm that the work was done properly, always get emailed receipts or take photos (they apparently don't have proper internal tracking systems so your copy of receipt is truly all you have), and keep track of all details of transactions including agents name even if service was not spectacular (you simply may need it again). Worst case scenario, the past rep knowing the faults in the internal system might have used opportunity to take authentic batteries and swap with cheaper supplies. Either way, I was taken back by the situation, the details that came up, and the way it was handled.
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January 2024 by Jeff W. Sauve, csp.
Did not find what we were looking for. Store was very nice, some sections bare.
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January 2024 by Alternate “Alternate” J
Decent store expensive though
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January 2024 by I Am The Diz
The staff are lovely, but the ancient and stained carpet really doesn't encourage me to spend time or money there...
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December 2023 by Mr. AimDogg
It's still Hudson's Bay... ?
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December 2023 by Hung Pham
I guess the holiday is a very busy season of the year.. but I physically had a product hold under my name with phone number.. and somehow went missing and been told probably sold it to some1 else.. very disappointing
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December 2023 by Cyn Rooney
You can usually find some decent sales/prices/promos.They do need to update this store, though: broken tiles in a major traffic path, and the tiles are old to boot!I've always encountered friendly and helpful staff.
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December 2023 by Angela Henry
The,lady at the man's cologne counter was a cranky one.. we waited for service for about 5 minutes .. wo t go there again
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December 2023 by Jim Williams
Too expensive for terrible vlothes and furniture
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December 2023 by Anthony Halpin
I really used to like HBC. I really wanted to keep liking HBC.It's just got nothing going for it: the prices are far too high, the selection is ever narrowing, the quality just isn't there.Honestly, the sale prices are higher than the standard prices elsewhere.Just what's the point of HBC if this is how they are going?
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December 2023 by Florence Lemus Monterroso
Suren was incredible, excellent customer service.I would really like to say he was so helpful and pleasant to deal with . My rating is based solely on him. Thank you for your help, not like Alia she was rude and completely unprofesional, please socialize on your own time.
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October 2023 by Trevor Kerr
I had an issue with my watch wrist band, so I went to the watch repair booth at the Bay in White Oaks Mall. The gentleman there made the repairs quickly and at a reasonable price. He was friendly, knowledgeable, and a pleasure to deal with.
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October 2023 by Mohammed Kaware
A great experience I usually have in here/ Hudson’s bay white Oaks mall. I would like to thank specifically the employee Noor - she was amazing and exceeded my customer service expectation honestly. She spent more than 15 minutes calling and troubleshooting our registration issue and finally was able to get me the extra % discount. An excellent place and highly recommended ??
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October 2023 by Qamar Alghizzawi
Worst customer service ever. I waited on the line for an hour and a half after the 5th time calling them then the agent hanged up the phone on me without solving my problem.Contacted the customer service 4 times already while being in store and 2 times out but never ended up with the issue solved.Shame on you with such a big company to treat your customers that way. If your agent does not know how to solve the issue then tell them not to keep me on the phone for 35 minutes then feels desperate and hangs up the phone in my face.So disappointed that after 4 visits to the store and 5 phone calls and still I’m not being able to use my reward points.