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February 2024 by Nawaf Alfares
Bought tires from this store and had an issue after sometime, Catimo took good care of me. This store really sells top quality products and offers great customer service after. 100% recommend being their customer!
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January 2024 by prayas
I recently stored my winter tires with Kal Tires, and the experience was excellent. The entire process was easy, and the staff, particularly the store manager, Tom, was incredibly friendly and accommodating. Tom went above and beyond to assist me as a customer, addressing a delay with exceptional service. Additionally, I entrusted Kal Tires with my seasonal tire change, and the transition was seamless. I highly appreciate the level of customer care and professionalism displayed by the team at Kal Tires, making both the tire storage and seasonal change processes stress-free and efficient.
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December 2023 by Jim Howell
My appointment to install new tires was for 4:30, I didn't get out of the shop until 6:15. This store has a broken process.Only one person mounts the tires, so the other five staff in the store are standing around, which is bad enough. But I found it incredulous that the one person mounting tires, continually stopped working to wander off. For example, whenever a car pulls into a bay, this one guy mounting tires abandons the tire mounting work, and goes to guide them in, while the other non-productive employees that are just standing around, just stand around. Tire mounting is a bottle necked task, and you need to fix this bottle neck. Preferably by double or tripling the number of mounting stations.It would have been nice if my tires were mounted before my arrival, and I get it that as the manager explained you want to check you have the correct rims, but why are you punishing all your customers on the odds that the rims might not fit. Does it really happen that often that the parts are miss-ordered and you need to inconvenience all customers, by not having the new tires mounted on the new rims prior to our arrival? I see this as a half hour job, not an hour and 45 minutes.One final mention is that your employees should not be treating your parking lot as a race track when they bring cars back and forth. Definitely not a satisfied customer.
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December 2023 by caitlin
I’ve been coming here for a few years, didn’t have any concerns up until this visit. I was told that I needed a full brake job, and was given a price to get them done. I was told that I should be getting my front brakes done within the week as they were so bad.I told them I preferred to go to my mechanic for this. I brought my car into my mechanic, and was told that my brakes were not needing to be done at all, my rear brakes were in mint condition and my front brakes have quite a bit of life left in them as well. He also told me that my winter tires that Kal tire just installed for me were completely bald. I find it very interesting that a tire shop would dismiss my bald tires, but tell me I needed an entire brake job instead.As a female, I definitely feel like you have to be careful where you go so that you aren’t taken advantage of when it comes to this stuff. I won’t be coming here again.
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November 2023 by D R
I went in for my seasonal tire swap, service was fine. Was warned before service if my alignment was off they would do the alignment for $135 (front and rear). Once the service was done, they showed me the results and the front was off. So I was charged $135 for only a front alignment. Won’t be returning. Shouldn’t be charging $135 for only a front alignment.
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November 2023 by Reena Herbstreit
Brought my car in to have the breaks that the Kal Tire team changed looked at after some bad squealing while breaking POST break change.The team let me know the breaks are fine but my car was not road safe, my exhaust could fall of any day, and listed allllll the work that needed to be done. Upon a second opinion, the car is actually safe to drive, and the work Kal Tire recommended was either fine or not urgent. The fear and urgency the Kal Tire team instilled was unnecessary and lacking honesty - Car owners beware.
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October 2023 by Omar Al-Bayaty
One of the best and highest customer service experiences and work I have ever experienced in my life. Specifically, Christian, was very friendly, fast, and such a non pressure relaxed environment. I highly recommend this Kal Tire (on Wharncliffe and Belmont.) Ask for Christian!
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October 2023 by محسن صالح
Amazing people ! I brought in my “punctured” tire to get fixed. The nail did not actually puncture the tire, it was only on the surface. They just removed it and gave me back my tire. They didn’t charge me. Thank you for your honesty!
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September 2023 by Rick Allen
Excellent response to repairing rear tire with a dry wall screw in the tread with a proper long lasting inside patch , not just a quick plug like other tire shops do.Assistant Manager , Christian , was able to have his team get us back on the road in about an hour. Friendly very , very clean store, coffee , wifi and clean wash rooms were a bonus.Thanks.
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July 2023 by Linds Bee
After returning several times to get my tires repaired with no success, I was finally told (not suggested, told) to get new tires or I couldn't drive my car off their property. If this was a safety matter they wouldn't have done work on my tires during my last visits and would have suggested I get new tires sooner. They're not concerned about safety as much as they are about getting you to spend your hard earned money.
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July 2023 by Nadim Walji
I have dealt with Christian several times for many of my vehicles and he is amazing. He found me excellent high end rims that look great on my brand new BMW and look like the factory rims that are twice the price, with the best performing Nokian tyres. I will never go through the dealership again to pay $4500 for a winter tire package when Christian can do better with a $2500 package.
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June 2023 by Moe Bakr
Good all in all but I would recommend they start sending quotations for work to be done via email rather than via phone. But the quality of work done is better than two Ford dealers I have tried o er the years , faster in service and at a better pricing than dealer!!!
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May 2023 by Cecil Liu
I went to this place after reading through the reviews on Google and the reviews are spot on. I wasn't planning on coming here till another 5 months as the tread depth was still good. Unfortunately hit some scrap metal on the 401 and got a flat. I was towed to Kal tire and Christian pretty much got me in as I called from the En Route in Dutton.We went over options. The 21 inch rims on the Model Y aren't a very common tire size. Christian went above and beyond and got a set of tires on the the day freighted down from Cambridge to London and he got me out the door that day with a tire alignment. Highly recommended place. Christian is definitely an asset to this place. Will definitely be coming back here for future tire work.
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April 2023 by Flowing Light333
I just wanted to recognize Christian A. Assistant Manager at this location. I took my car in to have my breaks looked at and book an appointment to change them. He was able to work me in that time and have my breaks changed. He took the time to explain to me what else they found that needed to be fixed. He took the time to ensure I understood everything, he went above and beyond to make the process easier on me. He was very professional and helpful in ensuring everything went without a hitch. I would recommend this place 10/10 very professional service and a caring manager. There was no hidden costs or extra fees of this that, it was the most straightforward service I've received for my car where I didn't have to pay more than I was told originally.
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April 2023 by L Boyce
Kal Tire Wharncliffe Rd is an absolutely fantastic business. Super professional and knowledgeable. I’m very pleased with my experience with them. They accepted my walk-in repair despite being full when I arrived. They found the problem with the tire immediately and they told me that they can repair it instead of switching to a new tire. They are very honest and kind. I’ve had my tire fixed and my seasonal tires changed and both times went so smoothly.The manager Thomas and his team provides excellent service!!
