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March 2024 by Kayla Parussini
Everytime I come into the store I deal with B (Brandon) they are always supportive & ready to help me with everything I buy! They helped me pick gifts for a friend who loves lavendear for her birthday & he was so nice & put everything in the tin & wrapped the gift & even went to extreme to put a bow on it!❤️ Highly reccomend shopping here & I come to the store ona regular bases when I can & B is always so nice & kind! Thank u for always helping!
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February 2024 by Elise Thomsen
Lydia was especially helpful and personable; I hope to run into her again. In general the store was very clean and well organized and it was an enjoyable experience.
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January 2024 by Debbie John
While I was shopping with my girlfriends, I had seen a product everyone was talking about on TikTok and was extremely interested in purchasing, the staff that had assisted me were extremely kind and caring, after I had decided it was a for sure purchase I was privately talking with my friends about how good the product smelt, in the end I had reached for my hair as I had applied the tester previously on my hair for my friends to smell when an employee rudely instructed I use the sample instead and after i inform her that I was purchasing the product she tells me I should go use the sample WHEN I ALREADY DID and explained I will be purchasing the product. This is so unfortunate as I was uplifting the staff for their assistant and encouraging my friends to purchase this product but they all were turned down after the passive tone that was used against me. The worker was short brown hair with a pony and was working at 5:20 pm and had eventually cashed me out. A apology would’ve been nice to be honest!!!!!
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January 2024 by Marion Brown
Excellent sales associate helped me with Xmas gifts for the grand kids?
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December 2023 by Paige Walker
Shopping for shower bombs today and was immediately assisted by staff. My partner and I agree that was some of the best customer service, and I'm glad to see plenty of reviews that say the same.The store is small making it tough to maneuver this time of year. If you know what you're looking for, rely on the staff. They are knowledgeable about products and know where to find them.I think the free small samples are a great marketing idea. We received products that we are excited to try and that we wouldn't have been sure about commiting to a whole container of.We left appreciating the experience and regret not getting the staff members name to give them the credit they deserve.
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December 2023 by Emma Abela
I have come to this store many times and never had a bad experience. I have always enjoyed shopping at lush and believe not many places can not even compete with the products they provide. Today was extra special when I visited Lush in Masonville mall. I was shopping for products that would keep me comfortable and clean after my surgery and Lindsey was very helpful and informative on all the products I asked about. She also gave me a free sample which put a smile on my face that hasn't been there for the days leading up to my surgery. Thank you Lindsey and I hope you have a good Christmas and life brings you good fortune.
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October 2023 by Lucas
I was helped out last week (Thursday) and was assisted by Mar. Absolutely stellar in helping me find exactly what my girlfriend would want all the while doing so with a ton of enthusiasm. Thanks!
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August 2023 by Andrew Clark
staff is always friendly and man, do they know their stuff. i would be happier if corporate didn't scrub the COMFORTER BATH BOMB. But that's not the fault of this store, so, 5 stars. ?
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August 2023 by Echosoblivion
Great place they held my order for a couple extra days and gave my gf extra samples great staff!
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August 2023 by Renaissance Child
Best Lush location ever! White Oaks Mall could never!
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August 2023 by Echosoblivion “Scot weaver”
Great place they held my order for a couple extra days and gave my gf extra samples great staff!
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April 2023 by Fiona Sivyer
Thank you so much to the staff at Masonville Lush for hosting a free make your own bath bomb /bubble bar today. I have been a lushie since it arrived in London and was just tickled to bring my grandsons in today to make one of the bath bombs they so enjoy. The staff is welcoming and warm and it was fun to see children of all ages having fun!! Thank you!!See you soon!!
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April 2023 by Leann
A small but mighty Lush location! Fantastic customer service, fresh products, and a great vibe overall. Well done!
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March 2023 by Brittany S
Staff at this location are very friendly and helpful. Generous with samples to take home and try before you buy. My favourite products are the Big Blue bath bomb and Mask of Magnaminty face mask.
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January 2023 by Ryan Van Horne
Hi! To the amazing person at lush today who was super rad to my daughter and helped her pick out her fave bath bombs and gave her some extra samples and goodies. Thanks so much for making her day. She hasn't stopped talking about it!