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February 2024 by judy smith
I went to Trade Mountain in White Oaks.Staff very friendly and helpful.Got pair of running shoes both half price.Totaled less than $100.Never had been there before.Will definately go back.Did not have to break either footwear in.Great for my paper route.?
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February 2024 by Raj Gurung
Worst customer service. I cant even check my size because they don't want me to unfold the clothes....speechless
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February 2024 by Don
Very friendly staff. Very helpful. Went out of their way to help you
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January 2024 by Jessica B
Had an awful return experience, by being accused of wearing the item and being told I can't return it. After reading these reviews, I see this is unfortunately a very common experience with this particular store. The staff here are really damaging the brand.
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January 2024 by Dharma B
Need to train employees how to treat customers. Worst customer service
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December 2023 by Willie
The reason I gave one star was the system doesn't allow us to go lower. poor service, rude staff, crowded store,
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December 2023 by Gillian Mc Lean
Black friday sale was fantastic. My first winter and I got my snow gear for under 200! Very very happy with my purchase!! Staff are very friendly and helpful!
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December 2023 by Sophie Li
Never step my feet again. Be careful for the return policy and pay attention for the price. They trick people. Ride customer service and the manager even threatened me. She is definitely very racist. How can this this kind of people work on customer service!!! If nothing happens, it is good. But when you have a tiny problem they want to shut you out right away. They don’t admit their mistakes and only want to blame on you and shame on you. The worst shopping experience ever. Like hell.
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November 2023 by Len Siderius
Store is fine but items purchased and then returned online are unnecessarily convoluted and take 21 days so recommend avoiding MW web shopping.
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November 2023 by Julie First
They didn't give me the full amount of my return. Only half of it even though the clothes were brand new with the tags still on them. Never worn. I never would have purchased from them if I had known they had such a ridiculous return policy.
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November 2023 by Arathi C
Bought a winter jacket from this store and it was faulty.. they refused to accept it back even though I provided the bill and price tag.. very rude behaviour from the staff.. and no reply from the Customer care even..
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September 2023 by Alper Tabakcilar
I definitely do not recommend it. When I got home, I noticed that there were 6-7 holes on the t-shirt I bought. When I went for a refund, they did not accept the return, they said it was on sale because there was a hole as an excuse. When I said I didn't notice the holes they showed me the small handwriting on the label. But when I got it they didn't tell me anything. Anything can be written on the label, I may not have noticed. They had to put labels over the holes so people could see it. Such a brand considers perforated t-shirts worthy of its customers and they do not feel sorry for it.
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August 2023 by B. me
Always had a positive online experience with this company without fail...That part deserves 5 stars.The manager and the woman with bright glasses at the Whiteoaks store are rude and condescending to customers and other staff members. The manager did not want to return a product, despite it being well within the return period as stated in the store policy. I will not be returning.
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August 2023 by Cameron Bechard
The signs stated sale pricing however, we found it still over priced for what it is. Definitely not MEC.
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June 2023 by dust away
The lady who helped was very nice and polite. They have a good sale now