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November 2023 by Rebeccalynn Myers
Came into this location with my ten year old son. I don’t know who decides to play the music but it consists of the N word and talks about sexual relations with NO filters. What the heck is this world coming too ??
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September 2023 by Elizabeth Aarts
Neo is the best sales associate. He is so helpful and friendly. Thank you Neo for all your help!
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June 2023 by caomeixx
30 days return policy,unworn shoes, they don't give it back,also store credit is denied,nike is so disgusting. The store manager Aaron told me very unkindly that he would not give me a refund. He said that the soles of the shoes which is I wanted to return were "dirty". At least I tried them on in this store, which was really speechless. I can't believe he's qualified for the position of store manager with such service.The sample shoes in their store had dirtier soles and were also sold to customers. This pair of shoes I had not worn was refused to return for no reason, he said I returned the date almost one month. I bought it on the 29th of last month. What's the problem with returning it today? ! !! The experience in this store is really disgusting!! I've never had the experience before! The worst experience! ever!! I will never buy nike again and I will tell my friends about the weird service in this store. No wonder google has such a low rating. I will continue to defend my rights.
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May 2023 by Benson Sebastian
Very bad experience with the manager in the evening, female and her subordinate a guy, not at all helping mentality, very rude and heavy attitude..some one teach her customer service! She thinks she owns nike, other female host was very helpful. I wanted to buy 3 pairs of airforce but ended up buying 1 pair because of her attitude
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May 2023 by Engin Kulahoglu
Horrible costumer relationship, we can not order to them specific shoes for sprint running and manger is awful. They have no idea what they are doing and they claimed we are not affiliated with Nike and they said you need to order Nike web page. How can we buy sprint running shoes without trying?If it the case why they name is in the Nike web page.In a short useless service and Aisha and her manager is awful.
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May 2023 by Damon A
Lana’s service was amazing helped me out big time, ask for her any time you’re there
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April 2023 by mason predhomme
Staff is terrible, guys at the front don’t know there own policy and don’t stand by it. Unwilling to assist and “ assistant managers” have no clue what there doing. They accused me of tampering a 180$ Nike tech coat when a zipper came off. Was only bought 2 weeks ago. Said it “ wasn’t defective” and I should go get it fixed at a stitching store . Horrible customer service.
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March 2023 by Fuad Helaby
Bad customer service. Staff need to be trained how to deal with customers professionally. They need to state any selling policy clearly to the customers in a “NICE & POLITE” way.Personally, it was a very bad experience and I would never buy from this store again and I would not recommend anyone to go there. ????
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March 2023 by Ashley xo
Good finds. Good selection for shoes. London doesn’t have much for brands so having this Nike helps a bit. Staff is cool and helpful.
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March 2023 by Armaan Deol
Really nice stuff clean and sleek I bought a Nike Tech Fleece and Tech pants on Boxing Day each pice was 20 ish% off the staff was also very nice and helping
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February 2023 by Carter Froggett
I had an amazing time shopping at Nike today! Thanks to a worker who goes by Yusuf Jomaa, made my shopping experience a 10/10! This man was very kind and helpful. If you come to Nike I would recommend you see Yusuf!
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December 2022 by M Bachner
Unfortunately... someone working in the store made a racist comment. I was taken aback as I was not expecting this at all. This might be funny to you... eliminate the employee or eliminate the phrase from your lexicon.The phrase "...those look like something white boys would wear".
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November 2022 by upinder Kumar
Nike should apologize for such store customer service if there is 0 rating I would not give even one star ??????????????????
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November 2022 by Rama soboh
Terrible customer service, I work in retail and the employees here dont know anything about customer service.
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September 2022 by Jak Manl
The costumer service in this store is amazing. Their employees have great product knowledge specially in shoes. Khalil specifically help me find a shoe that was great for the gym and he explains it clearly on to why it was good. Will gladly go back just for their service!!