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January 2024 by Avneet Kaur
Had the best experience at this location. Management was wonderful and they went above and beyond to help me with my exchange! Will definitely be coming back to this location, staff was very accommodating
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January 2024 by Bellabean
I got a gift for around 100$ and when I went to return it they said they could only give me back 60$ because the item was now on sale even though it was bought for over 100$ and I believe I should be given the amount back that was paid. Now when I go to use the 60$ gift card both stores told me there was no balance on the gift card. Scamming people and taking their money
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December 2023 by Stephanie Deveau
If there was an option for 0 stars that's what I would select. 6 employees standing talking and not one even acknowledged customers or asked to help! This is why online shopping is becoming the better option.
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December 2023 by Tammy Anderson
Bought my daughter the bracelet and a bunch of charms last Christmas. All of it has turned brown and tarnished what a waste of alot of money. This year I won't be purchasing anything from pandora.
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August 2023 by Randy Richards
Wow, what a difference from the Masonville location. Lexi at White Oaks was wonderful. Honoured the warranty as per the company website no problem whatsoever.
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July 2023 by Tony Diprospero
Great store and staff associates, so helpful and great experience! Will be back!
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July 2023 by Mona Sean
I called them and they told me to wait. I wanted 9.43minutes on the phone and then they hang up. Very disrespectful
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June 2023 by Ray Larizza
Excellent customer service at this location! I spoke with staff member Lexi tonight regarding an exchange on a gift, I explained that I was given a ring set from the Masonville Mall location where the staff member gave me 1/3 rings that was the wrong size, then refused to exchange the ring even though it was HER fault. I left the Masonville location practically in tears, but immediately upon speaking to Lexi was willing to listen & understand that this was a mistake, but that there is a simple solution and she was willing to help me. I’ll be visiting this location to have my rings exchanged, while being provided exceptional customer service!
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June 2023 by GJO Mailbox
Awful experience, company overpriced and they do not have a refund. an absolutely terrible experience. The sales girls were. So rude Honestly, the place should be closed down. We don’t need this
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April 2023 by Jessica Ali
Called in to ask a few questions about a bracelet I received as a gift and they associate was very helpful and friendly.
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March 2023 by Alix K
Shopping at Pandora WhiteOaks is always a joy. The staff, especially management, are incredibly helpful and kind. Looking forward to my next visit.
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January 2023 by Iman Boushnack
Extremely rude and disrespectful. I’d like to start off by saying this problem was not about the money it was about the manager at Pandora and her poor attitude and customer service skills. I had to pay a $15 different due to the incompetence of the employees at this store. Again this was not about the money. We tried to voice our complaint to the manager at this location and she was being disrespectful and said she couldn’t do anything about the problem that one of her own employees caused. It is safe to say that we will not be returning to this store, especially this location. It is not worth the headache or the disrespect we faced.
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December 2022 by iman7955
Extremely rude and disrespectful customer service.
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December 2022 by Iman B.
Extremely rude and disrespectful. I'd like to start off by saying this problem was not about the money it was about the manager at Pandora and her poor attitude and customer service skills. I had to pay a $15 different due to the incompetence of the employees at this store. Again this was not about the money. We tried to voice our complaint to the manager at this location and she was being disrespectful and said she couldn't do anything about the problem that one of her own employees caused. It is safe to say that we will not be returning to this store, especially this location. It is not worth the headache or the disrespect we faced.
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August 2022 by Jonathan Weeds
I love Pandora! Keep getting charms for the lady and I was jealous and found out they sell leather bracelet and key chains, seem more appropriate for men so got something for myself
