-
March 2024 by Gage Royer
Great experience, knowledgeable staff!
-
February 2024 by Rachel Wong
We have an aquarium that we purchased cardinal tetras for several times. The majority of them died the next day. After the 3rd or 4th time, we called and asked if we could get store credit. We were advised to bring water in to test. We did, and the associate helping us didn't bother bringing over the colour chart. Just told us that our ammonia was 0.25 which is too high. We had tetras from the first purchase survive so we are confused how the water till some but not others.My partner has had aquariums for 20+ years and is quite informed of how to care for plants and fish. We were spoken to like we were clueless and weren't offered anything to help fix the issue.We frequently shop here and have never made a complaint, wish we had better customer service this time.
-
February 2024 by Rebecca Wheatley
From kittens to snakes. Fish to newts.
-
February 2024 by S H
Lovely place lots of selection, but one of the staff members was snarky and condescending when I asked for help so I could purchase a spider. Wanted to get an ant farm as well, and had questions about it, but didn’t bother asking nor purchasing after their condescending tone with me about a species of spider I keep multiple of. I understand that there are important questions to ask customers when looking to purchase a live animal, but there is a way to ask those questions without being rude and condescending. Probably will not be coming back here to spare myself another interaction with that employee.
-
February 2024 by matthew pierre
do they have crested geckos over 5 years old just asking.It is a good pet place not only do they have plants wood and leaves for tanksthey have lots of reptiles and fish and some cats so much stuffand they take good care of the critters. so many exotic reptiles and fish . geckos,shakes,bearded dragons,turtles,tortes,crested gecko and so much more
-
February 2024 by Tom K
Great service, knowledgeable staff.
-
February 2024 by Kim W
I have been to the store several times and have never had an issue with purchasing crickets for my reptiles.However, the last time I was in, I asked the girl at the back for 1000 crickets and when she handed me the container I could definitely see that there was nowhere near 1000 crickets in thereI mentioned it to her and she rolled her eyes at me said there was definitely 1000 crickets in thereI went to cash and paid for it in the hopes that the bulk of the crickets were hiding in the egg carton piecesHowever, when I got home and transferred the crickets to my larger terrarium for them, there was maybe 300 crickets in there which I knew at the store because I questioned it!I’ve had reptiles for over 20 years and so I know what various amounts of crickets looks likeNot very happy!Oh and I don’t think anyone working there is happy because all of the staff had miserable facesWon’t shop here again
-
February 2024 by Jodi Schultz
Amazing selection of pets, especially amphibians and lizards. Great customer service!
-
February 2024 by Joohee Lee
It has a bit of an animal smell, but you soon get used to it. I like it because there are a lot of reptiles and fish.
-
February 2024 by janice cawston
Lots of high quality products and a great rewards program. I can't wait to bring my puppy here to meet the staff when I pick him up!
-
January 2024 by S McBride
Friendly and informative
-
January 2024 by GoCool
One of best petstore!
-
January 2024 by Tânia Fernand
It has everything and something for every type of pet, including the most exotic ones. The space is just too small for so much diversity of animals and products.
-
December 2023 by Scott Johnston
I’ve been coming here for years to get feeders and pet supplies. They have always been incredibly helpful. They have a great variety pet products, not just for furry friends, but for reptiles and fish too!
-
October 2023 by Morgan V
Rescued a reptile about 2 weeks ago and the staff there have been extremely helpful! Sabrina answered all my questions & even had more info for me! Everytime I go in they always ask how he's doing and genuinely care about all animals. Highly recommend this store for your pet concerns or needs!
