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November 2023 by mohamad shatila
My cat was sick and I was lost as to what might help her feel better. Thankfully, I ran into Marc who gave me great advice and she was up and eating in 2 days!! Really knowledgeable and helpful. Will definitely visit again
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November 2023 by Genevieve Le Feuvre
I’d like to start off with saying how disappointed i am with petsmart, a store dedicated to loving and providing for pets and animals of all kinds. Yet I see how much they mistreat, mishandle, and neglectfully care for the animals in their car. I was shopping for my cat today and as I look around at their small critters in the back I was horrified to see malnourished leopard geckos, and DEAD fish in the tanks of other live fish, as the worker sits there doing nothing. I have posted photos of the DEAD FISH and almost dying geckos and you can evidently see how bad these poor animals conditions are. It’s incredibly sad how a business who thrives on healthy animals, can’t even give proper care to the animals they have. If i could take these geckos out of your care and give them a proper happy life then i would. 0 STAR regardless of nice staff.
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October 2023 by R
I had my dog's nails done and they did a great job. Above and beyond with customer service and very professional. Simone took care of my dog's nails, so special shout out to her.
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September 2023 by supermario kyle
I had a wonderful experience with Sharon the other day. Very helpful. In a tough situation !! Was having a terrible morning. Dog vs Skunk. The skunk won . 2/ 0 . For the skunk !! Thank you Sharon
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August 2023 by Kiera Smith
I booked my dog in for a grooming service weeks ago. I was 15 minutes early to my appointment. When I arrived no one even said hello to me. I approached the counter and said that this was Zoe and she had an appointment for 10am. After a few minutes of being ignored, another woman came out. She wasn't very warm or kind. Asked for my proof of rabies which, I forgot so I had to go home to get it. I was back at 10:05 and when I returned the groomer told me her rabies vaccine wasn't the right kind but I have brought my dog to England, back from England and into Canada. If she can go to England where rabies has been completely eradicated, and be allowed back into Canada then why can't she get groomed? She finally agreed, looked at my dog, then said that she wouldn't be able to groom her because her mats were 'too tight'. Overall, horrible experience. Waited weeks for an appointment, no ability to upload documents to the pets profile, and no warning about your dog being examined prior to appointment. I understand that she doesn't want to hurt my dog and appreciate that but the complete lack of customer service, and lack of communication prior to appointment caused me to miss an entire morning of work with no result. I thought I would be going in, dropping my dog off, and picking her up in a few hours. Very disappointed. Would not recommend to anyone.
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August 2023 by colleen campbell
Groomers are awesome with my big dogs. Always do a great job and the dogs love going there. Staff are friendly and very helpful
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July 2023 by Diane Childs
Good selection of items for dogs & cats, however I own a parrot and there isn't a good selection of bird treats, toys, cages or food. They need to improve this or at least offer customers a catalog of items that can be ordered through the store.
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June 2023 by Tara Gover
Love this Petsmart! The grooming centre is the best. Time is so amazing with both our dogs. He does fantastic grooming for them both. Would highly recommend.
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May 2023 by Holly Fisher
We went in with our puppy who turned one today. What great staff!! Everyone was so helpful and friendly. Thanks again to the wonderful staff member who bought our girl a b-day toy. She loves it!!
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April 2023 by Miss Psyche
Sharon and the team were awesome! They were helpful, kind, and so very patient with us. Excelled service at the Highbury location! We appreciate you?
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February 2023 by Brian Shore
2 employees tried to tell my friend that 70 degrees is an acceptable temperature for a Betta tank and they actually tried to talk her out of getting a heater for her new tank!The acceptable temperature range for a healthy Betta is 78 - 80 degrees because they are TROPICAL FISH. If you're keeping your Bettas tank at 70 degrees you are risking their health and immune system!PetSmart needs to educate their staff better so they aren't giving newbies bad information at the expense of living creatures!!!
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February 2023 by Kelly Cavener
Great store for pet needs, lots of choices for dog food and I like that I can have my items shipped. Shipping times are very good, at the most a few days.
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February 2023 by Ellen Poole
Took my senior, rescue dog in for her first grooming and nail cut. Athena did an amazing job, and we will definitely go back. ?
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February 2023 by J.S. P.
An always friendly staff with tons of pet toys, treats, etc. Also a great place to get a personalized/ engraved pet tag (with name and phone number)
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January 2023 by Lenore Collard
I went in here to buy a small chewy bone for my sons new dog... I just know that the little puppy is chewing up everything and could probably use something strictly for teething.The girl was so helpful and it was the best chewy toy she hasI was happy with the help I received because there was quite a selection
