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November 2023 by Dora Dmytriyenko
I used to love this place until Becca start serving us. She is been extremely rude every time she spoke to us. And my dog since her service gets so stressful when he sees the front door. So that’s it, no more pet smart for us.
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November 2023 by Nicole Hawkins
Excellent as usual alway a favorite spot for my daughter and I
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October 2023 by V Fafard
The friendliest PetSmart location I have visited! I enjoy coming here more so than the other locations. The store is always clean. The Staff are knowledgable and friendly. Even customers will chat with each other and share tips and advice. Dog Training is available here and the Trainers are incredible! We took both of our rescue dogs here and noticed a significant improvement in their behaviours. I recommend this PetSmart to absolutely everyone: family, friends, neighbours, co-workers... Other PetSmart locations.
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October 2023 by Stella O'Dell
Very bad experience with grooming at this store. Do not start your dog here. They are disrespectful of your time, rude and customer service is really bad at this location. Do yourself a favour and use a small locally owned company you and your pets will be treated much better.
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October 2023 by D'jey Nesbitt
The store representative was super nice and resourceful. He really knew his job and was able to help direct me in purchasing the equipment needed for my fish tank.
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October 2023 by Ragav Malhotra
Friendly staff and very clean place. Lots of choices for my Pet.
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October 2023 by Ocean M
Huge selections in every part however I wouldn’t support the side that’s on adoption after the things I’ve heard
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September 2023 by Katherine Steadman
Lots of toy options for my two cats. Great staff
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September 2023 by Earl Huggonson
This store is very very large. Bright and clean wide isles lots of variety well laid out.Staff tend to be younger but very, very pleasant prices are average but thete are deals to be had.
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September 2023 by D C
Had a grooming appt today. Loaded up my 2 shih tzu pups and got them to the store only to find that the grooming salon was closed!!! They didn't even notify me. The manager didn't seem to care, even asked "I don't know what you expect me to do". Terrible place! I will never go back here for grooming!!
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August 2023 by Ryan Gomes
I was in there with my family to get some fish for our new tank. The employee (not sure her name but was short, short hair, piercings) was super rude with my wife.Wouldn't sell us fish because she said that we did not have the water conditioned. We told her that we had pre conditioned water and she sharply told us that it "doesn't work. "Said to "pick anything with tropical on it" and walked away. Went to another pet store and got proper help.
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August 2023 by Danielle H
Not my first choice of grooming spots but we had such a good experience with Woodstock/ we gave it a try- much like previous experience we had an appoint that had been booked for a week cancelled at the last possible minute with zero make up or care- No thanks!!! If this is your regular practice (as it has been) you might want to consider the field your in- grooming booked weeks ahead can’t wait for more weeks!!
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August 2023 by nafi selmanovski
Very disappointed they jack the prices anyway they want their website says be 40 to 60 per small dogs. I walked in there they want it $130 plus extra very disappointing for a big company like that.
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July 2023 by Ember S
The girl with glasses and short blonde hair is a bully, extremely rude when inquiring about animals this location needs to review staff.
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June 2023 by Vivek Kurdikeri
Our son wanted gold fish, so we went here, got everything we needed just in one corner. We needed having never petting a fish, staff member was knowledgeable and friendly. We ended up with a non-goldfish as per the recommendation by the staff member, but the experience was great for both us and our child.This store is part of a large mall, easy access and ample parking.
