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February 2024 by Sonya Richmond
Not a friendly place to shop or use photo machine.
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October 2023 by Dustin Scott
If you’re looking for a pharmacy, please do not use this one! If you like waiting for over half an hour at a time, not having your prescription ready even though they call you and say it is, missing prescriptions, saying your medication is out of stock but not telling you while you’re on the phone with them, look no further!They’re good at making sure you have a bad time everytime! Absolute joke!
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October 2023 by J Q
I would give zero stars if I could. The lady at the pharmacy drop-off is so rude and condescending. Reading other reviews, it seems like we are not the only ones encountering this. Absolutely no customer service. We will be moving all our prescriptions elsewhere, not worth being treated like this. Obviously Rexall has not done anything about it as the poor reviews go back almost a year now.
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October 2023 by THSW2020 Show
Appalling what is going on here. Customer service is zero. Team cohesion is zero. Staff yelling at another staff. I think her name is Susan or something like that. Bit of a bully. This place probably needs a new manager. Transferring somewhere else
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October 2023 by Kate Moncrieff
The pharm tech (Susie I think her name is) blond with glasses is an absolute witch. She barked at me and the younger pharm tech who was absolutely lovely. Who she thinks she is speaking to her coworkers and customers like that, she must be better than the rest of us. Susie, look what’s going on in the Middle East right now and ask yourself, “do I have the right to speak to people like garbage?”
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October 2023 by Becky Asselin
I love this Post Office. I go quite often to drop off parcels. This team is wonderful. Friendly, efficient and knowledgeable. Claudia has gone above and beyond more than once to help me out.I highly recommend this location.
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September 2023 by Mona Nagpal
I was unable to find one product in all the stores in London. I came to this location and Evan was very helpful. He walked me to the different sections were the product was. I bought 5 of them. This has happened many times. Thanks for great service each time.
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June 2023 by Koel Anderson
This pharmacy has totally gone down hill. The level of customer service is non-existent and the people at the pharmacy are rude and don’t know how to interact with humans. It’s sad because the previous main pharmacist there was the reason we kept going to this location. Needless to say we have switched to a new Rexall location. ?
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June 2023 by Deanna Kraft
I asked for my son’s epilepsy medication to be delivered they told me it would be delivered the fellowing day a week later it still wasn’t delivered and he had run out of medication which resulted in him being hospitalized for a seizure when it’s time to renew medications they also always tell u it’s not time yet I have no idea why my child is now 40 days short medication’s and they won’t let me get a repeat
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March 2023 by C P
I have been going here for over a decade for my prescriptions, and while the service from the pharmacy used to be great, the same cannot be said for my more recent experiences. There is one women in particular who works in the pharmacy and who appears to just cash people out that is extremely rude and unfriendly. I have interacted with her on multiple occasions when picking up my prescription and her unpleasant attitude remains consistent; she seems annoyed when people interact with her or that she has to actually do her job. I have never once thought about switching pharmacies until now, and from reading other reviews it seems that i am not the only one who has a bad experience interacting with this one individual. Another recent frustration is the wait time for a refill when calling in a prescription. I am not sure if this in my own ignorance or simply a new operating standard, but i never remember having to wait 4+ hours for a prescription thats called in, especially in the morning. I certainly understand an hour or two, but when a prescription is time sensitive its frustrating having to wait upwards of 5 hours to get it filled.
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March 2023 by Tannis Noble
I spoke to the Manager about the rude behaviour from someone in the pharmacy and he apologized and said he would speak to her. Mr Patel and his partner have always treated me well so I will keep getting my prescriptions herevv
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February 2023 by Tumelo
This has been my local drugstore now for a year.I like the store, they often has good sales on select items. I have used their pharmacy services a few times and my experience was pleasant. Also took my family there for us all to get our COVID shots after a month on the wait list.
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February 2023 by Ashley Engeland
My doctor faxed a prescription to this location and when I called to confirm they had my correct billing info/that I could pick it up the next day the tech was extremely rude to me, insisted they never received the prescription and hung up on me. I called back and spoke with a different employee who confirmed the prescription was there and that I could come in the next day. When I picked it up I asked to speak with a pharmacist as I am pregnant and had questions about the medication. The pharmacist was rushing me through my questions and made me feel blown off. Considering it was a new prescription I anticipated some kind of information to be provided to me, even a booklet that I could read myself but nothing was provided. I’ve never received such terrible customer service before and I will never fill anymore prescriptions there again.
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January 2023 by J S
The main Pharmacist there is fantastic. Great guy. But everyone else that works there is completely garbage at their jobs. Zero compassion, zero customer service. I've been put on hold and ignored for 5 minutes+ before hanging up multiple times. One girl in particular seems to make the phone go completely static and you can't understand a word she says, almost like she's got tinfoil in her teeth interfering with the phone. They don't use please's or thank you's what so ever. Please retrain the rest of the staff at this pharmacy.
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January 2023 by Amy Grant
The pharmacists are wonderful. Extremely nice and always helpful. So glad we live close :)
