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February 2024 by Lorna Calvert
Excellent service today from Liz at the running room London. Extremely knowledgeable, spent time with both myself and my husband properly fitting our shoes.Liz made the experience a pleasure to shop.The second employee in the store, Jeff was also very friendly. Great conversation!Thank you Liz! We will be back for sure!
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February 2024 by CY
Very helpful and courteous! Walked out very happy with the shoes I got and the service I received.
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February 2024 by Nicolas Mingorance-Geraldo
Jeff and Barry were absolutely phenomenal. They had me walk up and down the store to see how I walked and recommended the proper show function to accommodate my walking style. Friendly, funny, and knowledgeable.
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December 2023 by Louma Bashi
This is a scamming return policy, and on the website it is not clear that the return is not for free for the items on sale. I am very upset because it costed me 40$ for the shipment to Edmonton from Ontario. I purchased my order online on black Friday i checked the return policy before ordering and it was written on the top of the page very clearly "free return, and free return label with any order" after that I got my order with the wrong size and I had to return it, then I went to the local store and they refused to return it for free as it mentioned on the website, they said they can just exchange it, because it's on sale, and when I called customer service they told me that the return policy for the items on sale is under the FAQ questions.
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October 2023 by John Silvestri
Fantastic service, Barry steered my wife to the right shoes and she is fussy!
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July 2023 by Jacques Swanepoel
Very knowledgeable staff, thx for awesome help
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June 2023 by Jess N
Everyone was super helpful and got me my new running shoes quickly and easily!
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May 2023 by Edward Eastaugh
Drove 20 minutes into town. Paid for Parking (none at store). Arrived 1:15 on a Saturday afternoon. Door Locked, nobody home. THANKS. An hour of my life I won't get back
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October 2022 by Chris
A big fan of running room. And the new woman from Saskatchewan at this location was phenomenal. She is the best consultant that I’ve dealt with at running room. She was patient and precise and ultra helpful. She gave my wife some great advice that was different than she had received in the past.
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October 2022 by sidharath sharma
Bought 3rd pair of shoes in the last ine year. Last experience was not good, which i would rate at 1 star.
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September 2022 by Andres Cano
First time in the store today, Jeff was extremely helpful, and took the time to explain everything about the shoes I was looking for. Highly recommended.
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September 2022 by Michael Wesley
service was very lacking - despite the fact they were so busy., I left feeling very unwanted to be honest. Which is a frustrating feeling, given I wanted / and was excited to spend money on some shoes.
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August 2022 by Burn Unders
Over the past couple years I’ve been suffering knee issues when running. A friend of mine referred me here and I could not be more happy with their knowledge and professionalism. I just went for a run and my knees didn’t feel a thing. I haven’t had a run like this for years, and thanks to them I can run without the worries I experienced before. The guys here were kind, friendly and informative. Thanks guys!
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August 2022 by Katelyn Barnes
The store didn't have what I needed in-person, so I had to order online and then pick-up. There was a snag in the online payment process, but the employee (Kristy) was patient, kind, and walked me through the process to get it sorted out. She is 5/5, the physical store not having the earphones I needed is 3/5.
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July 2022 by jer and
Coming here for the first time was one of the best shopping experiences I’ve ever had. I left very happy with a perfectly comfortable and affordable pair of running shoes sold to me by an incredibly knowledgeable and helpful employee.
