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November 2023 by Tyler
Just like so many others, please AVOID this pharmacy location. Period. At all costs.I was with them many years. They don't care about you, your medication or providing you with great customer service.Finally made the switch and SO happy I did! ? If you're currently a customer of the pharmacy, stop holding it off and just switch pharmacies already. It will not get better. Trust me. Never did change for nearly five years. Only reason I ever stayed was it was close, and the hassle of changing pharmacies. But the new location you choose can handle all that for you.There's other friendly Shoppers locations out there or just find a smaller pharmacy that actually cares. ?
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November 2023 by Jane B.
I felt the need to come back to review the Shoppers Drug Mart at 530 Commissioners Rd W again. I did several years ago and they continue to provide amazing service in the pharmacy. They are knowledgeable and helpful and continue to go above and beyond in taking the time to help me manage the challenges of dealing with medications and aging parents. I feel I am treated like family by the staff. Thank you!!
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September 2023 by Heather McFadyen
Like the other reviews this is for the pharmacy only. Worst customer service. This isn’t from one experience it’s from two years. Whether I call or come in to pick up a prescription I am always made to feel that I’m wasting their time or interrupting something far more important. I’ll be changing locations asap.
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September 2023 by Aidan Hawkins
when I need my medication refilled, the staff are quick and friendly ! I enjoy coming to this pharmacy.
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September 2023 by STM “STM” STM
I AM TURNING INTO AN ANGRY KAREN WHEN I ENTER THIS STORE!!This is for the pharmacy. Never in my life have I experienced such ignorance, rudeness, and there no customer service from any employees. I have dealt with this pharmacy for about a year and now I am ready to walk away.Every time I went to get a refill on a script. I feel like I was spending the whole day on the phone or sitting waiting for them to call me back. I feel it is impossible to get a script filled at this Shoppers drug mart. I would always call ahead and ask if my medication‘s are ready and I was sure they are ready for pick up so I go to shoppers drug mart to the Pharmacy, when I asked for my medication, they would always reply that one of the medication’s has not been filled and it’ll be about 45 minutes for an hour to fill it.But I was told over the phone that it was fully ready and to come over and get it. This has happened over and over and over again. They have mixed up my medication. They have denied me medication. I want went six days without any medication at all. I am turning into a very angry mean, Karen lady every time I go to the pharmacy so I have to switch. I just don’t understand the rudeness but also the lack of empathy people can’t go without certain medication’s and this pharmacist still not make an effort to try to correct the situation to see if she can help me. I called first thing this morning and still nothing, no call back etc.And all my life I have never left a bad review ever. This pharmacy has to be the worst pharmacy ever.
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September 2023 by LW Neish
Booked a Covid vaccine online for the long weekend holiday. Was surprised it was open because of the holiday but the calendar was set up for making appointments and the SDM at Colonel Talbot wasn't. Got to the store and the staff looked at me like I was stupid, since they had nobody available to give the vaccine. I showed them the text I got from Shoppers with the confirmed appt and even a reminder to come in. Instead the pharmacist said I should come in the fall. That isn't what I wanted. What a useless location. Never going back.
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September 2023 by John Terry
Great pharmacy! I really like the staff here and they always try to help you out
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June 2023 by Star Smith
If I could give -5 stars I would, truly evil pharmacy. My grandmother is on lifesaving medication and she hasn’t had her prescription in 2 days, she was supposed to have it Friday. they told her they don’t care if she dies and she should be less lazy and walk to get it despite being unable walk far. She has no one to pick it up. If something happens to her I’ll be happy to sue this sick pharmacy.
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June 2023 by Larissa Caruana
The customer service we experienced while attempting to have a Rx filled for my daughter was some of the worst I've ever experience. Save yourself the hassle and go somewhere else.
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May 2023 by DarkXAngel55
Really bad pharmacy. Like many other reviewers. No delivery for meds on Sundays , this location needs to be investigated by corporate and shut down or get a 100% overhaul.
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April 2023 by emily sales
I would rate them lower if I could. My partner and I don’t drive so we have to take the bus. We had bought a bunch of groceries from food basics and went into shoppers to see if any shampoo or pads were on sale. As soon as we walked through the door we had one of the staff following us around. We just ignored him and continued looking. Next thing you know we are getting followed done all the isles by different staff. As soon as we get to the discount section they page on the system for security to come out. Nothing was on sale so we decided to leave. As soon as we got to the door to leave most of the staff was there watching us, there was even a lady standing in our way. I’m ABSOLUTELY appalled by how we were treated. If they have a problem with people coming in with a bunch of groceries they should just ask us to leave it at the front not follow us around and make us feel uncomfortable. My partner even went back in to confront them and they gave him every excuse and the worlds biggest attitude. I do not recommend going to this shoppers.
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April 2023 by Peter Gentile
Really bad pharmacy. Saying it will take 2 to 5 days now to fill prescriptions.Also won't even provide a garbage can outside their entrance for the benefit of their own patrons. Worst pharmacy in London.
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April 2023 by Dave O'Brien
Always have issues getting my correct prescription here. Moving pharmacies.
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March 2023 by Ray Rayan
This review for the pharmacy the woman who wears a scarf on her hair very rude and unprofessional. I drop off a prescription and they told me it’s gonna take about one hour maximum but after two hours I went there and it wasn’t ready yet and they keep it me waiting for other 40 minute there
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January 2023 by jake murray
This review is for the pharmacy, I went to get my prescription refilled and was "helped" by Deb. This lady made it very clear and spoke loud enough for everyone to hear my full name and what medication I'm on which is something I try to keep to myself. She was very unprofessional and rude to both myself and her colleagues, and openly bullying a pharmacist that knows what he is talking about. If you can get your prescription routed elsewhere, I would highly recommend that as that is the action im going to have to take to make sure I don't have to come into contact with this worker again.
