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November 2023 by anh khoa phan
They have moved to the new place new Real Canadian superstore. The old place at crossroad of Oxford and Adelaide is now Dollar tree.
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November 2023 by Amanda Thiel
Went to refill one of the medications I have been on for YEARS online and noticed it was not there. The nurse practitioner I work with had sent 4 refills September 26th. A few weeks after I recieved a phone call asking questions about my medication and I stated MULTIPLE times I am on THREE prescriptions and named them. For some reason, the new refill was DISCONTINUED on my file and when I went to inquire, the two older pharmacists were too busy chatting to acknowledge the young man who was helping me resolve this. The one pharmacist asked me to wait a few minutes and she would write me a new prescription, and THEN SHE LEFT. Now I'm sitting waiting with no idea what's going on with my medication.
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September 2023 by Jessica
If you need a refill, it is VERY challenging to get a hold of someone when the option is not available on the website.
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September 2023 by Aadish B
Had an extremely positive experience with the pharmacist and the associated staff with getting a much needed medication. She and her staff were nice, understanding and professional.
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September 2023 by Imogen Clendinning
This is no indication of the staff, just the shoppers drug mart vaccine booking site. Booked a booster, it was fully confirmed, and when I arrived they told me they have no vaccines at all available. Why would the site allow me to book an appointment if there are no vaccines at all? It’s a truly poor system that wastes people’s time. Again, nothing against the pharmacy staff who were lovely on the phone.
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September 2023 by Riana Conradie
Decided to visit the new Shoppers on Oxford and Gammage today. They will not see me again. The 2 girls in the cosmetics department were utterly unhelpful (how hard is it to check their flyer). The one was clearly put out that she had to stop stocking shelves and come to the counter to help me. They were both very unfriendly and clearly did not want to help me with a simple question. WHAT HAPPENED TO CUSTOMER SERVICE????
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September 2023 by Paul Thomas
Waiting on heart meds that were supposed to be delivered Friday. Called at end of Friday, they said Saturday. Called at the end of Saturday, they said MondayDon’t deal with there deceit, shop somewhere else
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August 2023 by Ro
They treated me like family, very kind people. Especially the supervisor Sue was very helpful. Probably the best employee in the building. If they hired more people like Sue Shoppers would have a better franchise.
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June 2023 by The uneducated angler
Horrible customer service. Pharmacists are rude and obviously over stressed in their position as health care professionals. We called 3 separate times and were hung up on, each time, by the same woman. Absolute disgusted with the way the pharmacist spoke to us. Was unable to acquire the name of the pharmacist as she wouldn’t give it to us nor transfer our call to the shift supervisor. Zero stars, if you have an account with this Shoppers location I strongly suggest you consider switching to a different pharmacy and avoid being dismissed by folks that obviously don’t want your business. Very glad that this wasn’t an emergency situation where we needed medication promptly and I feel bad for those who are in a similar situation who need medication in a pinch.
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May 2023 by Sarah Brooks
I find this Shoppers at the corner of Adelaide and Oxford extremely convenient since it at the corner of a major public transit transfer hub. The store has ok prices as long as you take advantage of the free Optimum card point program and follow the sales.
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February 2023 by M Bhayat
Do not go to this shoppers!, i went there with my wife same situation regarding the cosmetics manager sumy… we’ve never had someone from a shoppers talk to us with such disrespect as we are both really peaceful people.I myself Ended up going back into the store 1 minute after that situation to buy the product that she ripped the tags off for the original price of $18 just so I can make my wife happySumy comes from the back sees me and comes up to me and one of the other shoppers employee, I Did not want to talk to her but she came up to my face while another employee was helping me, then started disrespecting me and humiliating me to a point where I did not want to buy the product and told them both that I am not buying this anymore because of Sumy’s disrespect and I felt horrible . If you are shopping for cosmetics, just go to the shoppers one block away.
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February 2023 by Haleema Paiwala
THE WORST EXPERIENCE EVER, THE BEAUTY BOUTIQUE MANAGER SUMI IS HORRIBLE. I WANTED TO PURCHASE 2 EYELINER AND THE PIRCE SAID ON SALE FOR 8.99. WHILE CASHING OUT IT SAID 17.99. I ASKED THE CASHIER TO CHECK THE PRICE SHE CAME AND SAID WRONG TAG YOU CAN TALK TO THE LADY AT BEAUTY BOUTIQUE. I WENT THEIR AND I SEE HER RIPPING THE TAGS OFF, SO I SAID THAT WAS THE PRICE, SHE SAID ITS WRONG. SO I TOLD ACCORDING TO POLICY YOU HAVE TO GIVE IT TO ME FOR THAT PRICE YOU CANT JUST RIP IT OFF. She didn’t listen. than I seen at the bottom of sale tag 14.99 and she’s like that’s wrong too and started ripping it off. I WENT BACK TO THE CASHIER TO CHECK THE POLICY AND SHE CAME TO THE FRONT YELLED AT ME AND HUMILIATED ME . I SWEAR I DIDN’T MIND THE PRICE ITS THE FACT THAT SHE DIDN’T ACKNOWLEDGE STORE POLICY AND YELLED AND WAS RUDE. CANT BELIVE SHES A MANAGER. February 7th 9:35
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January 2023 by Kat Manhire
The staff are SO nice. The pharmacy staff really take their time. The cosmetic staff is super helpful and make great recommendations and the cashiers are always friendly. I really like this location.
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December 2022 by Lisa Cudmore
Beyond horrible. Do not recommend at all. Not a single time has going to this location been a pleasant experience. Transferring my prescription to another pharmacy and will never return to this location ever again.
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November 2022 by Laura Dias
After many bad experiences with other attendants we had Sumy to help us with skin care for my son. She really made us redefine to give this place another chance!!!
