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February 2024 by Ben Hodgins
Did anybody else pay $ 14.69 for a 1 500ml prime drink? Unreal
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January 2024 by Crystal Currie
I bought 2 onsies for christmas presents and they tried them on and they did not fit. I was told on the phone that due to them being opened, i could bring them in and get store credit. I brought them back with the receipt to get store credit and was going to purchase something else only to be told that once the onsies are opened, they are final sale. How are people supposed to know if things fit if they dont try them on. Therefor the package has been opened and this store has now stolen money from me. They need to inform their customers of this procedure when they buy the clothing so they are aware that once its opened, you can kiss your money good-bye!!!
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January 2024 by Ryan Borton
I recently visited Showcase and had an incredible experience, all thanks to the outstanding customer service provided by employee KAYLA. She went above and beyond to assist me in finding a back brace and a slime kit for my daughter.KAYLA stood out for her kindness, courtesy, and extensive knowledge of the products in the store. Her willingness to go the extra mile truly made my shopping experience exceptional. KAYLA is the ideal model for how customers should be treated—she is a valuable asset to the team.I strongly believe that KAYLA deserves recognition for her exemplary customer service. A promotion, raise, or any form of acknowledgment would be well-deserved. I highly recommend Showcase, especially with employees like KAYLA who set the standard for exceptional customer care. Thank you, Kayla, for making my shopping trip memorable!
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November 2023 by Mackenzie Hambleton
Does nobody answer the phone here? This is why I go out of my way to go the showcase at masonville, the staff answer the phone immediately there.
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August 2023 by Adrian
I bought a mystery bag for $18 that said CANDYS and there were other mystery bags that said CANDYS AND TOYS I only wanted the candys. So when I bought the mystery bag it came with 2 toys and 2 tiny candys and when I tried to return it they said it’s final sale when no one said it was final sale before buying it. The receipt doesn’t even say final sale either. I wasn’t even able to return the items individually. THIS STORE SUCKS
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August 2023 by Kate P.
The old woman with the large, 80's style hair was extremely rude when my partner and I were looking at plushies today. I was touching some of the plushies, as one does, to see which one I'd like. She came over beside me, rearranged one of the plushie rows, then said to her co-worker at the till (young girl with long brown hair) "I hate when people poke everything, it drives me nuts". Uhhh, okay. If you would like us to stop touching things, simply ask. But you know that people usually buy plushies and like to touch them first. We were not messy, and everything was left where it was originally. Extremely rude, and of course she decided to take over the till when we went to pay. Tried to be sweet and upsell even though we didn't make eye contact or try to make conversation back.Their plushie selection is excellent, and the store was easy to navigate, but the sour attitude of the worker really ruined the experience. We won't go back.
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August 2023 by Kaleb Quangvan
Would be a 0 if it was possible.Very poor customer service. Was looking and moving around the stuff animals to look through stock and overheard the store clerk complain to the other worker about people "poking all her stuff" and "it really grinds her gears" to have to reorganize things.Will not be going back.
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July 2023 by R H
Stuff is cool, as seen on YouTube or tik Tok. Prices aren't bad especially when they have sales. Great for gifts. Unique stuff sometimes seen on Amazon but can sometimes be cheaper.
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July 2023 by FraggleRock
Stuff is cool, as seen on YouTube or tik Tok. Prices aren't bad especially when they have sales. Great for gifts. Unique stuff sometimes seen on Amazon but can sometimes be cheaper.
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February 2023 by Nicole Spruyt
I wanted to see if these tommy copper gloves would fit i got snapped at for opening the box and was told had to buy first but i cant return them cause its final sale so pretty much buy it doesnt fit im out the money the lady wouldnt even open it for me so i could see size your policy is very unreasonable.
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January 2023 by LVS The London Vape Shop
Power blinks out in the mall 15 minutes later I come into showcase and stand in line for 25 minutes before they tell us there system is still down and we can keep waiting or leave.... Have the comon sense respect to tell everyone whats going on instead of letting your line pile up out the door and people arguing in the store because theres no room for anyone in here. Going to put this ome item down and leave now .
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December 2022 by Ange Banks
I called yesterday and no one answered the phone. I called back later and a gentleman answered and gave me the info I was looking for. Very helpful! Today I went to the store. Three people working and they all spoke to me. Gentleman cashier very upbeat a pleasant shopping experience! Thank you all and Merry Christmas!
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December 2022 by Sheri Mitchell
You have to get a membership.
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October 2022 by Lena Taha
I would like to give a 0. Do you people ever answer the phone. Like seriously I am sure your store is not that busy.
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July 2022 by Lynda Tomkinson
Store is very clean and friendly staff but you can get most of these items cheaper on Amazon.
