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August 2023 by Linda Fleming
We needed a new mattress. We we were helped to find what we wanted and are now comfortably sleeping on a great mattress.
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August 2023 by M M
Horrible experience, was not informed properly, was lied to and now trying to deal with corporate to get a refund or exchange. I have a huge family and that will be the one and only time I buy anything for me or any of my kids at this location or with this companyBuyer be ware of this store especially, the company and it’s policies aren’t much better either
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October 2022 by Theresa Lennon
I considered many options to purchase a new mattress and box spring, and finally settled on Sleep Country, visiting and purchasing here. My experience started off very well, delivery was a little disorganized, but the follow-up customer service has been the most disappointing. Tried for 3 months to have the brick and mortar in-person purchase price match their own 10% off online price with agents escalating the issue when I would follow-up, but no one ever calling me back to resolve. It is a $75 issue, so I finally had to let it go.
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January 2022 by Manda Panda
Wayne is the best!!There was an issue with delivery (not his fault), and unfortunately no time slots were available for pick up or delivery for at least a week. He went out of his way to find me the same bed at another location to pick up, and made sure they held it for me!Thank you for all your help! I can't wait to finally get a good night's rest, on our new Simba!!
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September 2021 by Kim I
Quick transaction from start to finish. They brought the mattress and box spring into our home and set it all up. Not a lot of room for negotiation on the price which was disappointing but overall a good experience and we love the bed!
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September 2021 by In Your Face Promotions & Printing
King size mattress lasted 6 years. We called them 5 times and they would not call us back.
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September 2021 by Rob
Original content removed. It was critical of lack of follow up from the customer service. Sleep country then posts for me to contact them. I did and yet again no return response... don't deal with this company.
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September 2021 by Robbie
Mattresses seem outdated. It's almost like the guy selling them has been sleeping on them because he gets no business.
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September 2021 by Chuck Draper
I purchased a bed from this store and when it was delivered they sent the wrong sheets as it was a half split. I returned to the store and was they were out of stock but an order was pending as of this date no sheets, no up to date phone calls and no response from messages that I have left. The purchase went extremely well and I was treated with great respect however when an oversight occurs it must be corrected ASP looking forward to hearing from you or at least an update on the missing sheets.
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September 2021 by James Patrick
Don't buy here I bought a floor model mattress They said delivery will be in 10 days they call me back saying the truck broke down in Windsor with my mattress on it ( makes no sense at all since I bought a floor model in the london store)Then they Said I will call you back in a few days and give you a new delivery date so I wait 3 more days then they call me back and say we can't deliver for another 2 weeks place is a joke gping in for refund and will buy else where
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March 2020 by Stephen C.
I sent my 70 year old mother in to look at mattresses. I could not go with her due to my medical limitations. The Sales guy Chris treated my mother like GOLD. He spent over 30 minutes with her, he had her try different beds and instead of "upselling" her, he downsold her to keep within her budget. He was amazing according to my mom. Thank you greatly Chris Eves
