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November 2023 by Courtney Burtch
I had excellent costumer service from Kelvin.He found the mattress I wanted and had it waiting at the front door for me to pick up with in 10 minutes. Very friendly, thank you.
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April 2023 by Esther Klassen
We came in to shop for our first mattress as we’re getting married in 3 months. We were helped by Will Sargeant and he was absolutely fantastic!Upon telling him of our upcoming wedding, instead of bombarding us with all the negatives and hardships of marriage, he genuinely congratulated us and said so many positive encouraging things, which was extremely refreshing after hearing so many negative things from other people out there!He didn’t push us into a sale, was very helpful while we were there, and when we did decide to buy, he was very helpful with getting that figured out. By far my best sales experience in a long long time! More companies could benefit from customer service like this. Thank you Will!
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April 2023 by Esther Friesen
We came in to shop for our first mattress as we’re getting married in 3 months. We were helped by Will Sargeant and he was absolutely fantastic!Upon telling him of our upcoming wedding, instead of bombarding us with all the negatives and hardships of marriage, he genuinely congratulated us and said so many positive encouraging things, which was extremely refreshing after hearing so many negative things from other people out there!He didn’t push us into a sale, was very helpful while we were there, and when we did decide to buy, he was very helpful with getting that figured out. By far my best sales experience in a long long time! More companies could benefit from customer service like this. Thank you Will!
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April 2023 by Peter Epler
We were helped by Kelvin and he was great. He took us through a number of mattresses and helped us find the ones we liked and was very informative.While we didn't end up purchasing one from Sleep Country, we were so glad to have Kelvin help us!
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September 2022 by Joanne Boyes
William was very helpful and very professionalGreat service
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January 2022 by Christina Reid
They want you to have a good sleep and help in any way they can.
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January 2022 by Beatrice Steeper
I was just looking for bed frames and box spring
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January 2022 by Gail P
SALES MAN WAS FANTASTIC
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January 2022 by Aimee AI
ONE MILLION STARS *** for TOP NOTCH, VERY HONEST, AND VERY COMPETENT SALES MAN - KELVIN BRUCE AT WELLINGTON LOCATION!He HONESTLY KNOWS THE TRUE VALUE OF CUSTOMER SERVICE AND IS TRULY AN ASSET TO SLEEP COUNTRY.Update!!!!!!** WITH A LOT OF ENERGY AND TIME SPENT FINALLY CUSTOMER SERVICE REALIZED THE OBVIOUS!WISH I CAN RATE NEGATIVE - A MILLION!! DON'T WANT ANYONE ELSE TO SUFFER!Purchased over $3k Mattress and box spring 2 years ago and have a high quality bedframe.WARRANTY A SCAM - they give you runaround to avoid replacing Mattress and is CLEARLY DEFECTIVE. What's the 10 year warranty for when the problem is an obvious defect?I only buy high quality products and care for them with PERFECTION (looks brand new) BUT SLEEP COUNTRY does not stand behind their warranty as it should be.
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January 2022 by Murphy
Just picked up this Bloom Mattress for my son who has scoliosis at an AMAZING DEAL!Not even at the Goodwill store will you find a better deal. You MUST see & talk to KELVIN at the Wellington location!My shopping experience was wonderful!He was efficient , listened & finds you the best deal for your sleep needs.Thank you Kelvin, we will be back for certain!
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January 2022 by Matthew G
Kelvin (pardon my spelling) was a really good salesperson. He demonstrated knowledge and integrity. I will be shopping here for more items.
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December 2021 by Steve Pfaff
Thank you for working with us to find pillow solutions that fit our sleep needs and budget parameters. They are taking awhile to get used to but we know they are a perfect fit - just like our Dormeo mattress! Thanks again Kelvin!
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December 2021 by Alex Duffy
Kelvin was our sales rep. Hubster says "Super nice fellow!"Very knowledgeable, handles multiple customers with ease and grace.Mattress shopping is an intimate purchase that's going to affect your everyday life and this is the place to find what you need. Over 30 mattresses on display to try out. We thought we may have to shop around to learn what we needed and liked but we were able to confidently walk out within an hour with a purchase we are more than happy with. A great overall experience. Will return.
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December 2021 by Martha Johnson
I went to several Sleep Country stores before I found the kind of service I expect when making a large purchase. Kelvin Bruce is knowledgeable, respectful, he listens to your needs and makes suggestions without any pressure at all. Every transaction with him was honest and he followed through on all deadlines. Even if the store was busy, he made me feel like my business was important. I would recommend this Sleep Country over all others in London Ontario.
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December 2021 by Annemarie Grenier
I am a big fan of Sleep Country since I have had positive experiences with them. In 2015, my dad was diagnosed with cancer. He needed a bed to stay with us for treatment. It was short notice, but Sleep Country had his queen size bed and headboard delivered and set up within a couple of days. We were very grateful. When our youngest son recently outgrew his twin bed, I purchased an XL twin and box spring. The box spring was slightly damaged, so I called Customer Service and set up a new delivery date for another one. It could not have been easier. Thank you!
