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September 2024 by J T
Had a phone in stock said to come. I was 7 mins to store... he says, "Sold it.. looked shocked that I was their. Meanwhile, he told me to come in at the 250 price and said I'd be their in 15. Then goes whoops it's gone. At that point in my business I'd get what I could for that person in that price range. Not take off out back of anger. If I could give less then 1 star, I would. He realized the price mistake same picture same phone, not honorable changed price...
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September 2024 by pardde
Dishonest shop. They sold MDM locked ipad, although asked them is the ipad locked? They said no. Then they said if you want to update the operation system, you have to bring it to the store and let them do it. Do not be fooled by them, if they asked you to bring your device back to the store for updating, that is a red flag. They wont tell you all the things about the warranty, if sht happened, they wont solve the problem but telling you that we can not do this, we can not do that.
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September 2024 by Mustafa Yahia
this is scam don’t buy phones on it
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September 2024 by Umair Ali
FALSE ADVERTISING
Found an ad on market place looking for an iphone 13 mini, found this ad with fake photos showing an almost pristine condition, and claimed the phone was "gently" used, phone came multiple visible scratches, dings, dents, I just received the phone and did not even turn it on as I payed 550$ on the phone expecting a good phone. after paying more than ample money(75$) to ship the phone the owner Ali claimed that shipping was expensive and could only provide a refund 70% for store credit, I was going to accept the refund but as I went to call back my number was blocked as well as my facebook account from the business, additionally the owner also cleared all chats luckily I did take proof before hand, instant red flag, After talking on the phone, what seemed like the owner started making claims that I had asked for this specific one, trying to gaslight me into thinking that what was payed was reasonable saying its "grade b" and "minor wear and tear", keep in mind I payed for what the owner claimed was a "Grade A-", I was not informed that the phone incoming would be worse condition and they are not offering any compensation., this condition was not minor. overall terrible and disappointing experience, lying to customers, overcharging and attempts of gaining extra money through unethical methods like manipulation. Do not shop here. I assume I will be contacted to take this down as well
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August 2024 by Davinder Saini
I recently had a fantastic experience with Smart Fix London. I purchased a phone from their store, and I couldn't be happier with the entire process. The staff were knowledgeable and attentive, helping me find the perfect device for my needs. The phone itself has been excellent, performing exactly as promised. The customer service was top-notch, making the buying experience smooth and enjoyable. I highly recommend Smart Fix London for anyone in need of a reliable phone and excellent service.
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August 2024 by Salaheddine Ghouwati
Ali the owner of the shop has no honesty, they repair phone ands sell them even if they are garbage, never trust them
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August 2024 by Vivian Ward
But hey over 5,000 people seen my review. Yet the owner still wont give me back my phone. Told him to give it back and take off the programe he used to unlock the device. People told me i should call the london city police. Meh ill just leave my review to get another 5,000 views. At least they know not to take their business somewhere else thats for sure like the guy in citi plaza across dollarama. No realky This place is a joke for real. Took them two months to take a Google lock off a Hauwei 30 Pro. First they would call me to pick up the phone. But it still wasn't done. After they called and sent emails saying it was done. When they realized it wasn't done. They would say we were waiting me for to give the OK. And I have many times. I also didn't agree for them take the phone to Toronto because they didn't know how to do it. And said after they told me. They didn't ask me if that was OK or that I would be paying almost double for something they couldn't do themselves. paid them in advance and wouldn't give me back my property. Even tho I paid $ 50 on two occasions when they said it was done. And having to pay extra for the two month wait and having them call me and email me to pick up the device. Wasted my time having to go their for nothing. Mean while the guy at citi Plaza across the dollarama did the same phone for me in 10 minutes flat for a way cheaper price. Still haven't received my property back from those Smart GOOFs
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August 2024 by Shaune MacLeod
Brought phone into have it fixed, ordered a part, sold us a new phone, phone did not work properly, exchanged for a more expensive phone, ear speaker did not work. Unable to return in 7 days, was accused of dropping phone. Sale clerk unhelpful, owner saying we could only have a store credit. Do not trust your phone with this business, do not purchase a phone from this business! Watched other people come in and out because repairs were suppose to be done by a certain time and they were not. They over promise and under deliver.
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August 2024 by Vaneet Kaur
I got a iphone 14 from this place on July 9 and I did not paid attention towards the phone that much, he put the screen guard which completely covered the scratches on the screen. When i came home i saw the phone is having little damages on the body too but I let it go. After I put phone case, the screen protector got bubbles so I removed it and saw bunch of deep scratches on the screen. I was shocked and called them regarding this and they wasted my half n hour without any solution. First of all they did not gave me any receipt and said its all in our system, don't worry about it. Second of all they did not told me about the 7 days return policy and I removed the protector after few days and saw the scratches, just waste of time and they did hanged the phone
Not helpful at all. Do not give you all the instructions, and then put on the policy to not return the money.
Not gonna shop here anymore. Waste of time and horrible experience.
Beware
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August 2024 by Sukhmani Kaur
Dont buy anything here the people working here are scams and so so RUDE. They dont tell you anything when you buy the phone and sell damaged products. Safer to get from marketing place. SAVE YOURSELF, DONT BUY HERE. Its a SCAM. They dont even answer your calls after purchase and act like they dont know anything and you never bought from them.
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August 2024 by Piotr Szczepanik
If you enjoy getting ripped off then go to this establishment. I bought iPhone Pro Max 15 512gb at first for cash at $1600. I was not told that it has a lot of scratches in the upper corner. The store has dark lighting on purpose. You don't see much until you get outside. Next day I was able to trade it for iPhone Pro Max 15 256gb at the same price. Yasir made me wait an extra 45min-1hour for a new receipt and acted like he didn't know anything about it. These guys are not professional. Furthermore, prices listed on their re-furbished phones are the same prices you can get from Apple or Costco if you are buying an iPhone. Please don't go, you will end up regretting your experience. No trust.
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August 2024 by Jereme Mcdonald
amazing customer service with great condition high quality products
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August 2024 by I Keep It Real
Excellent place to go for Apple products so you don’t have to over spend at an Apple store.
Ali is very handy, very knowledgeable, he goes above and beyond for his clientele
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August 2024 by fakhar zain
I am so pleased with my repair definitely recommend!
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July 2024 by Vidhi Hemantkumar
These guys were amazing with their customer service. Just visited them for broken screen of flip 5 and they suggested me honest opinion over it.. thanks!
