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May 2024 by Helio Seabra
Great service, great staff. Kim thank you for helping me with my pool cleaner you guys are the best
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May 2024 by Adam Mair
Kim went above and beyond to try and help me. Turned out the part I needed is not being made by Hayward anymore but she helped find me a similar after market part online which worked. I stopped at 2 other places who didnt want anything to do with my small potatoes issue. Thank You.
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May 2024 by Anthony Lacaria
Friendly staff, love getting my water tested everyone is polite and friendly and very knowledgeable.
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October 2023 by Dr Maya K
Worst service from Chris, took our money with the worst and rude service afterwardsThis guy needs to go!!Could not believe the dishonest service our family received on our purchaseIt’s been months now and still waiting for the owner to call us on this matterMy kids haven’t been able to use the pool almost all summer and we finally got the matter dealt with from another company.We have been customers for over 10yrs, with services/Maintenance and moreNever againIf you want to get ripped off Chris is your guyBetter just to hire Myself and deal with the issuesNever again will this company see $ from my pocket again !!0/10 stars!!!Folks looks at their reviews and read through them, Chris himself who works there decided to give himself a 5 star rating???How is that even allowed???It’s really funny reading threw his reviews on businesses he’s dealt with and bashing them of their services.Practice what your preaching!!!
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August 2023 by Sinead
Kim is very knowledgeable!
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August 2023 by Helene Desabrais
I bought a cleaning robot in May… and it wouldn’t work (a lemon) they tried to fix it two time and still didn’t work. I felt bad showing up there all the time. But they went on and beyond the reassure me. And they replaced it. Shiat happens … and they made it right. That’s my best place to go ?
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August 2023 by Shaun Merton
WHAT A GREAT PLACE ! PEOPLE ARE AWSOMELOOKING FOR A REPLACEMENT HEATERWHEN TO JUST ABOUT EVERY POOL PLACE IN LONDONTHEY WERE THE ONLY ONE INTERESTED IN LOOK AT MY COMPLETE SITUATION EG SIZE ETCITS GOOD TO GO TO A PLACE WHERE YTHE PEOPLE KNOW WHAT THEY ARE TALKING ABOUTNOT JUST A CASHIER SELLING PARTS ETC
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July 2023 by Chris Brooks
Please read if you are considering a service appointment with this company.Service was called for a hot tub pump. The tech not only came and went without fixing the problem but didn’t seal the manifold causing a leak into the tub interior. There is now water all over the electrical components. After several calls the front desk told me that the tech had quit and they are canceling the follow up repair while offering to refund me for the initial visit. (To be clear: one rep told me the impeller was fixed, one said it wasn’t) Upon asking a follow up from anyone in service I was told that they aren’t available. I have dealt with this company for a couple years with pool supplies and am frustrated and disappointed with the handling of this case. And while I’ve made an effort to support local businesses, the lack of accountability will lead me to use a larger business with more problem solving ability.
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July 2023 by Darryl Howard
Very friendly and have always had what I needed in stock
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June 2023 by Colin Scatcherd
Just awesome, thanks
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June 2023 by Ken Ritchie
They have had some "hiccups" during installation and service . But they always show up and rectify the issue .
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June 2023 by Dan Holek
Both staff members I had assisting me with a high chlorine level in my pool were very helpful. They identified my problem and had the right chemicals on hand to resolve my problem. Excellent customer service!
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June 2023 by Jan Davidson
Got amazing advice that worked! Very friendly and knowledgeable staff. Reasonable prices.
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June 2023 by Dolores Carroll
Lauren very helpful- and always pleasant
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June 2023 by Ken Small
Staff is very knowledgeable and very helpful!
