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January 2025 by sam cimbo
Numerous problems with the router and the modem since July.
So far this 2025 it has been out on the 7th of Jan and on the 8th of Jan. Why ? No idea. It's try this try that. "Oh you may have to do a reset." My son has to work on reconnections himself. What is the problem? Can't even DM on X unless you are "CERTIFIED" ! Why?
Today the Tech person told me that sometimes there is NOISE on the line which disconnects the Routers and Modem for a millisecond and then it reconnects automatically. WELL IT SEEMS mine do not reconnect without pugging and unplugging loging into the router and resetting the router.
WHY should we be doing this and suffer outages that 90% of the time go unreported . NOTE I couldn't find an email to contact Start. I don't use FaceBook.
HOW ABOUT I GET SOME ANSWERS AND SOME CREDITS !
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January 2025 by Erin Brown
I’ve been with this company for years and sung their praises…until now. Telus has taken over and the company has taken a nose dive. Heather, Jonathan and Rob tried their best and were actually quite pleasant…Ryan, on the other hand, was absolutely atrocious to speak with and clearly has no place in customer service. As someone who has been on the phone 8 times in two weeks with still no resolve… or internet service…I would expect more. They are the middle men for Cogeco, so if you’d like things done faster and efficiently…you may as well go straight to them for your service. This has been the absolute worst experience, and a business owners (who really heavily on our internet which we don’t have) we are appalled. Telus…do better.
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January 2025 by shehzad siddiqui
Internet speed drops all of sudden, I have 1GB but whenever I check the download speed it never reaches more than 460Mb plus the service comes with awful customer support, lengthy wait times with no call back options.
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January 2025 by ryan garlock
A big thank you to Telus for buying up this wonderful company and transitioning it into a steaming pile of dung, like all the other TelComm mega corps in this country. Once a provider of home internet and television, they “dont do that anymore” post-sale. Looking forward to 2 hours wait times before being patched through to the foreign call centres.
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December 2024 by Peridot Eyes
I've had Start for 7 months, this internet is ALWAYS going down for HOURS at a time.
and you can't reach anyone.
I'll say conservatively 6 times in 7 months it's crashed, leaving me to use my expensive data instead of my paid for wifi.
I think I'm going back to Execulink, cheaper and mire reliable.
Stop using bots to say great service never crashes.
Also, don't send me an apology email, instead A REFUND at this point for the ADDED EXPENSE Start is STARTING to cause.
Start losing your internet, money and mind. Don't Start.ca
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December 2024 by Ken Horsburgh
I embarrassed to have suggested this company to my friends and family. At one time this was a terrific company to deal with. Internet was fantastic for the price. Support was also terrific. Not any longer.
I have tried calling a few times over the last month and been on hold over great periods of time. At this point I have been waiting 1.5 hours. My TV streaming slows to 1/3rd speed and freezes every Sunday. I’m sure they will tell me a bunch of BS but I believe throttling to aid their supplier in selling sports packages. Maybe Rogers or Bell treat them poorly because they steal sales from them with their bulk pricing rates. Either way might as well pay more to cancel this company and go deal with the big boys for $20 to $30 more a month as it’s worth less headaches. In closing if you love watching the NFL I am not satisfied that this is your Best Buy………..football is over and TV has not frozen since….hmmm
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December 2024 by Neversleep 247
Everything I have an issue it's solved. My latest issue was due to a billing issue so my service got cut. I was able to talk to Brad Rose who provided excellent quality service. I originally called the tech department which connected me to Brad. In literally less then 2 mins and without putting me on hold Brad was able to figure out the problem. Horray for Brad because after that he helped me setup my customer portal so I could avoid billing hiccups. THANK YOU VERY MUCH BRAD FRIM START.CA! You saved my day!
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December 2024 by Brayden Galbraith
Best part is waiting hours on hold for assistance, customer service is non existent now that Telus owns the company, start.ca is going downhill quickly and I've been a customer for over 4 years and counting. Time to start weighing my options.
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December 2024 by Larry Rusheck
Our internet always goes down for now reason and if you try calling there phone number today it's out of service. Try it for yourself.
Absolutely riducallus bot to have internet when you have family and friends over from out of town with no access to the internet
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December 2024 by Matt R
It seems everytime i try calling there number is down and doesn't work. Kinda frustrating when your trying to contact them and cant
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December 2024 by ocean williams
So if anyone has start it's pretty bad that every time 9:00 hits when their hours are closed for the day that the internet goes out every time. This is my third day in a row that I've had my internet go out after they close for the day. It's pretty bad that I can't even play online after 9:00 because I can't contact them to fix my internet because they used to be 24 hours until they decided to partner with stupid Telus get your damn hours back because I am getting sick of this. I would like you to be 24 hours so if I have issues I can call
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December 2024 by Haley Forrest
Been a client for years. Now looking at other options since I've lost yet another day of work due to an outage.
Both agents I spoke with today via live chat casually implied the "scheduled maintenance" by Rogers in my postal code was the reason for my 8-hour outage. Wasted over an hour (sadly, not an exaggeration) waiting on hold with tech support before finally disconnecting. I gave up. If a scheduled maintenance is a valid excuse for an outage, clients should be informed in advance, no?
Used to be great when it was a smaller local company but has been absolutely terrible since purchased by Telus.
Frequent outages & difficult to get a hold of tech or customer support. If you work from home or rely on a stable internet connection (or if you just want the services you're paying for) go with another provider.
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December 2024 by Its about time
The start TV app works 5 out of 7 days a week,
The my local new channel only works 2-3 days a week. this provider is absolutely garbage
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December 2024 by Mike Wazowski
Absolutely terrible serve. Constantly down internet and no help what so ever I cannot wait to get away from this company
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December 2024 by Andrey Klebanov
Got much worse after switching to koodo
