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February 2024 by Marlena Cole
I came in looking for a formal dress and Barrie was super helpful! He was very attentive and frequently checked in on me with each dress I tried on. He even brought me heels to try with the dresses. I decided to buy the heels and noticed the clasp was backwards, but Barrie was able to fix it within a few minutes which I really appreciated. It was a wonderful shopping experience, and I could tell he genuinely cared to help me find the right dress.
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January 2024 by Joy Westelaken
Fabulous service today, found a dress I just love but it had lipstick on it, took their great advice, lipstick gone, dress ready to go!!
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December 2023 by Emily Robinson
Christmas Eve. Wondering why the store isnt opening at like every other place in the mall. "System erorr - temporarily closed" So I called a nearby location to see if they had any "system issues" which they confirmed no. Brilliant way to not have to work no wonder these stores are closing at a rapid pace
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December 2023 by Nanoosh Ha
I have been a loyal customer to suzy sheir and it has been more than 13 years that I purchase my clothing. I usually buy online and the store policy literally says I have 30 days for a return or exchange for online purchase If the item is not final sale. I went the other day to Suzy Shier whiteoaks mall. A guy in the store has no clue what be is doing and was talking none sense. I was within my 30 days return window. He refused to return my item nor exchange it for a different size. He kept saying you purchased the item at 40% discount and you got an additional 10% discount from the prestige card so this is over 50% and it is not returnable or if I want to exchange I have to pay the price difference. Is this a new policy that he created? I'm now stuck with an item I cannot enjoy wearing. I'm sure he needs some training or he purposely was being racist!
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November 2023 by Tina Province
I was helped by a very pleasant associate (Shanique). She was very quick to acknowledge my presence in the store and happily answered my inquiries, mentioned on-going promotions and directed me to what I'm looking for. She was very attentive to my needs during my visit, I saw her giving the same level of service to all the customers she was helping, on cash and the sales floor while maintaining a genuine smile on her face. I made sure to mention it to the other associate working who happen to be the manager. They both looked so approachable, happy to be at work and enjoying their job. Thank you Suzy Shier for giving me such a lasting and happy experience ??
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November 2023 by Deb Bastis
I bought my dress for my work Christmas party there today. Shanique and AK helped me and were so helpful. Very pleasant and friendly! Thank you ladies!! ?
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October 2023 by Sandy G
I went to Suzy Sheir about a month ago doing a last minute gown shopping for a wedding. I started picking anything that might fit. Both Barry and Akay(sorry if I spelt it wrong) were absolutely amazing. They helped me find an amazing dress and shoes. They helped dress me and made me feel like a million bucks. I truly felt amazing as they are so positive and happy. They made me feel beautiful and I left crying tears of joy because they made me feel amazing. I came back a week later and they helped me find the perfect fall jacket. Absolutely amazing people who love their job and make you feel beautiful. I will definitely be coming back and asking for them to be my personal shopper. Highly recommend going and asking for them. Truly thank you! ❤️
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September 2023 by Travis Brown
Excellent ladies clothing selection, including tops, bottoms, dresses, etc.
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August 2023 by Twinkle Ritesh Patel
I would give a 0 star if possible….. first of all both the staff didn’t greet or didn’t say anything which is still ok for me….. to busy in talking and laughing so loud….. and i saw an other lady walking in and he greeted her saying hey how are you an all which honestly felt very rasist too me. Hope you treat everyone equally next time.
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August 2023 by Alia Mcquillen
I had a wonderful experience at this store the staff is so friendly and helpful , would definitely recommend shopping here as well as the Le Chateau dresses have an awesome 50% off sale rn !
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August 2023 by Terra-Lynn Gallagher
Barry is Amazing, He Always looks Gorgeous, His store is Nothing short of Fabulous... Love ❤️
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June 2023 by noorain adeeb
Horrible customer support.I purchased online which I am able to return totally in the store. He didn’t take it back and told he will be in loss. The guy in the store was so so rude . Raised his voice and asked me to GET OUT OF HIS STORE , when I asked him to lower his voice. When I tried to record , he quickly lowered his voice. I have his video where he lowered his voice . When I purchased in store he didn’t mention it’s final sale as well. Is this your employees SUZY SHIER ?????With my own eyes I saw and heard the girl employee of that store mentioning final sale product to the customer. This guy he never mentioned it when I purchased and when I pointed out his mistake He shouted on me to GET OUT OF HIS STORE .I was not aware that SUZY has sold the store to this mannerless person.I had to get out of there. He started calling who knows whom. I had to worry about my life.He was racist. Would he do this to others???? NO. Just because I am coloured women he did that. I do have the video of the guy who misbehaved and tried to speak rudely and as soon as I started taking video he lowered his voice. He said I was swearing- Gods aware I didn’t utter a single wrong word. He is a LIAR too. Horrifying person.I would NEVER go to this store and mention the same to all the customers
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June 2023 by sujata sinha
I was in the store today, and encountered a very rude representative named “Barry”. He spoke as if it was my fault for their inefficient and inconvenient process of handling returns compared to other retail chains. He was very defensive and argumentative when I pointed he was being rude. Being in customers service this kind of behaviour is unacceptable. He needs some training. I hope this review is being read by the company and he will get some help and training on effective customer service.
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May 2023 by Tori Hunter
Drove two hours to find a grade 8 grad dress for my daughter. Barrie was incredible. He was helpful, friendly, and genuinely seemed to want to help find my daughter and her friend their dresses. He was available without being pushy, and although he likely sees tons of people in the course of his day, his demeanour didn’t include any impatience or frustrations. Both my daughter and her friend found their dresses and shoes at a literal fraction of the cost of other stores. Would absolutely make the two hour drive to return to this store just for Barrie’s help and personality again.
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January 2023 by Denise Brill
Great place I bought a new winter coat for an amazing price
