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February 2024 by Dandlie Edward
terrible people work there and very very rude!! will never visit this location again, reeally considering leaving TD because of this branch!
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February 2024 by Emily Black
The line ups are hard to predict however I got lucky and came in just after and just before a huge line up for services
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November 2023 by Jenny Mcneill
Absolutely the worst bank ever people are extremely rude!!!! DO NOT BANK WITH TD
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October 2023 by Mary Chelsea
Worst TD bank service, customer associate, Robin Macdonald , doesn't know how to solve or even help in a critical situation. i have hold on my cheque ,which i get it biweekly from the same place, known owner and because of my long work hours i had to deposite it through ATM this time (not mobile deposit ) as I need it urgently and the bank was closed, after few days i went to the bank to withdraw cash $500 and I have in my chequing over $4000 ,Robin said I can't do anything you have to wait more days till the cheque released ,i told her i need it urgently today for my young daughter ,it's my money please release the hold as i didnt know you hold cheques if i deposited through Atm, and I have an emergency for my young daughter plus you know the place i work (same plaza) ,you know the owner as he is one of the biggest customer there which he agrees with me about the bad service he always get there too from the same branch. Plus i told her i had this problem may be back 3 or 4 years ago and i was deposited through mobile but the manager in Brampton was able to find a solutionAnd released the amount I needed that time from that cheque when I told him I needed for the mortgage. And he was fully understood the situation after investigation. On the other hand ,(((Mel Shemshedink ))) manager of TD (1086 commissioners Rd, london) ,said I can't release ,can't help she has nothing to do at all ,obivously just supporting the other lady opinion who explained The situation in a not respectful way and were laughing ,doesn't understand how critical my situation and how important I need the money for my young daughter . I told her please think differently you are the manager and i had similar problem before and was solved plus I didn't know ATM deposits hold cheques i thought only mobile deposit.Also,my records shows how good credit i have ,plus I've been dealing with TD for over 13 years now. But she didn't wanna do any effort as a manager at all and said call customer service i can't do anything ! I told her I'm a pharmacist and If you come to me for a refill and you don't have ,the technician would say sorry no refill but the pharmacist would have try to find a solution to help you out (if she wanna really help ).I wish if this branch will be Audited and clearly they would find out how poor the service there especially with useless manager.she doesn't help at all and she is not in the right position. Manager should be able to offer solutions and think differently to prevent the loss or the harm for the customers. I guess you should send someone audit this branch and you would definitely and easily recognize how poor the management there.I had a problem today with one of my deposits which happened before and was solved easily ,but this one doesn't wanna help or do any effort or even offer alternative to help. Worst customer service in TD Bank. After 15 years, I'd definitely switch to another bank respect their customers and appreciate their investments and services.
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October 2023 by Alex A
I genuinely feel sorry for the employees here who have to deal w that short brown haired manager who clearly has some mental health issues. She walked by me and the teller as my ID was on the counter and then came back to criticize the teller for not checking my ID. 1) get some glasses 2) don’t be rude to me when I did everything I was asked 3) don’t be rude to your employee when they were way ahead of you on procedure.It’s was extremely uncomfortable to hear her speak to the teller that way, then demand my ID again when she could easily have asked if it was checked, not demand of me to produce it.Your bank service has been declining for years but after todays poor experience on the phone and this managers overbearing and extremely rude and unprofessional behaviour I will be finalizing and closing my accounts at the end of the month. Good luck to everyone employed here I’m hoping for your sake she gets fired.
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June 2023 by Tatum Owen-Ollson
Really rude staff member, asked me for more personal information than I have normally had to give to do a deposit for work. When I asked if she wanted my personal phone # or the store because i don't normally need to give my personal phone #, she was super condescending and then treated me like I was extremely suspicious for doing work deposits.Staff at Clarke and Dundas have way better customer service.
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June 2023 by Jacqueline Kate
Very very poor customer service. Got hung up on after asking a single question without a goodbye or if there was anything else I needed help with. Definitely not normal TD customer service like elsewhere
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May 2023 by Paul Cruick
Absolutely disgusting no help ever if your ever at this location do not see Emily as her customer service skills are atrocious she will not help you with what you need will do everything in her power to not help you profiling you because your paycheck is bigger than hers it is honestly just not worth it speak to anyone else there amazing staff just not Emily cannot stress this enough
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April 2023 by Brandon Kerr
ATM doors are locked when they are not open, drive through ATM out of service, only go during hours
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June 2022 by JM
Convenient location and drive-thru access to atm
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April 2022 by Harold Perry
Tight parking too many lanes
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January 2022 by derp derp
Made an online purchase on New Years Eve, they froze my card. Now cannot use card and person over phone cannot help? Looks like I will be cancelling my account here next week. Its my money.... Let me use how I'd like.... why is the bank deciding if I'm allowed to make a purchase? do you work for my money? 0 stars if it was an option. Crooked bank
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November 2021 by Alyssa Deslandes
They do not treat me as a valued customer. I have been with this bank for many years, I was interested in investing, so I met with an advisor who said she would help me. Never called back, wasn't even interested in helping me. Will be taking my money else where.
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September 2021 by Mayar Al Mostafa
I don’t recommend TD bank at all i had a problem in my account they tell me to call and when I call the tell me to go to the bank like am I a tool for them?
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September 2021 by Kevin Fisher
they àre always happy to see people
