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December 2023 by A Siddiqui
I loveeeee body shop!! I have visited this store earlier as well and never had any issues with customer service. I visited today and I am very disappointed. The lady had some issues because I asked for an extra bag, ‘we are a nice store because we don’t charge for a bag’ Please charge for a bag but don’t disrespect your customers.
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November 2023 by L G
When did the associates become SO PUSHY and salesy??? I went in to buy body butters today and the girl was almost man-handling me. She kept shoving scents in my nose although I told her I didn’t want fruity stuff. Then I decided to get a Shea body body and she literally grabbed it from my hand and made me take the bigger size. The commission breath was so real. HQ needs to pay the staff a livable wage instead of turning them into commissioned salespeople
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September 2023 by Gayatri Gambhire
The store is always clean and maintained. They also have offers most of the time. The staff has always been helpful and informative. I had good experiences. I keep visiting occasionally to check on the latest products and offers.
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January 2023 by Trang Nguyen
I have received a very bad customer service yesterday at this store. Normally, even the customer walk in and don't buy anything, the staff cannot say anything or getting emotionally before the customer. This is the basic rule in service industry, but this white girl seems not know about this. I've been always support the brand, but after yesterday I never want to come this store again. Very poor service.
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March 2022 by Rachit Nagda
We had recently been to the body shop at masonville and had an amazing experience with one of their Sales Reps Sanah. She not only helped us find the right product for our needs but also educated us about the product and its benefits. She was very honest and professional. Will definitely be seeing her again when we go to the store next time.
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February 2022 by Alya H
I am always really happy with the customer service at this store and they go above sand beyond to make sure you find the products that you’re looking for and that work for you. Always a really great experience to visit the store and I always leave with great products!
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February 2022 by Abbey Yacoub
Awesome service. Helped me pick out the perfect gifts for family!
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February 2022 by Fatima Chowdhury
I am really happy with their customers service and products. I always love to do shopping at the body shop. Yesterday I went to the body shop in Masonbil, and Nikki and Annissa, two beautiful customer service agent/cashier, they both were amazing. Two gorgeous ladies helped me to find everything that I bought yesterday. They just made my day. Thanks ladies, I will come to your store again. ☺️
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February 2021 by devin mitchell
Staff are always very friendly and extremely helpful with assisting me in choosing the correct products for my skin (as well as my budget). Always an amazing experience to visit the store and I always leave feeling great about my purchases!