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February 2024 by Jenn Dylowicz
Heather and Vic were super inviting and kind when I came in, in search of a new mattress! Heather worked closely with me to thoroughly explain and weigh out all of my options - for mattresses, bed frames, box springs, etc. . This made me feel like I was able to make an informed decision! They had an incredible promotion going on and I even scored a beautiful bed frame at a discounted price because it had a minor cosmetic flaw. Especially during this economy, every dollar saved feels like a breath of fresh air, and I appreciate Heather and Vic doing their best to fill my lungs. I walked away feeling really good about my purchase, and the price. Thank you so much for making such a stressful task feel so easy and enjoyable (and exciting)!
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January 2024 by Kimmy “Tyannon” Nighthawk
Went in to look at mattresses and the adjustable bed frame. The salesperson was professional and polite without being overbearing. We had a good baseline of knowing what we needed, and they were able to help tweak our needs to other possibilities.Although we are unable to get our mattress and frame on the date we move into our new place, we were well informed and given honest responses on what the delivery window would look like.If there's any issue with the delivery, I'll include or update this. Otherwise, you will get what you're paying for. It has numerous warranties for both items and a 180-day satisfaction guarantee or you get a store credit/ one time exchange. The warranties were included, so were okay with the price we paid.
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December 2023 by Selma S
Great deals always going on, polite and helpful worker. It's not a big store but has all the basics that you might need, sheets, bedding sets, mattress protectors, etc.
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November 2023 by Cole Edwards
Had an amazing experience with Justin at the Hyde Park location. Very knowledgeable about everything my partner and I wanted to know and made the first- time buying experience seamless
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October 2023 by Evgueni Popov
Visited this Brick location a few times to pick out the right mattress. Having talked to several sales associates, I must say that everyone one of them was super helpful, professional and knowledgeable. Thank you for all the help!
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October 2023 by Jay Chap
Didn’t know it was possible for a company to get google reviews REMOVED!!! Y’all didn’t like my one star review so you somehow removed it you greasy rats. If I could give zero stars I would, you don’t even deserve 1 star.
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August 2023 by Debra Lediet
Fantastic customer service! Our new mattress and boxspring was too high for my shortness and they had no issues switching us to a lower profile boxspring. I cannot recommend this store enough. Great experience every time we've gone in :)
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August 2023 by Sue Randol
No follow-up call to confirm window for deliveryI asked to speak to management and the man (gentleman does not apply) was rude, when i asked his name he laughed at me! Insult to injury! Offered me a pittance. Store couldnt process the credit i was offered.This was a nightmare from beginning to end.Shopping here in the future will be a non event. Anything would be better than this type of treatment. Unprofessional!
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May 2023 by Damon dubois
Awesome Heather the sales rep is amazing and very friendly definitely will be coming back thank you so much!
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March 2023 by Lord Jessica G
serta quattro performance ordered from a cambodian factory they got it delivered extra long even though i just asked for long because 8-storey walk-up
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March 2023 by Michael . R.J
Just love going there , it was 1 on 1 and the price is right And the sales person took time out to answer all questions
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December 2022 by Kate Tiedeman
Walked in and was helped right away. We were shown a variety of mattresses and were able to stay in our budget. The lady who helped us was very nice and knowledgeable.Don’t have the mattress just yet but the customer service was definitely 5star and hopefully the mattress is too.
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November 2022 by Danielle B
We had a really great experience recently with The Brick Mattress Store on Fanshawe Park Road. We worked with Heather and she was fabulous! She was so knowledgable on the products, and very patient with us as we decided on a new mattress set (plus pillows, mattress cover, frame, and sheets!).
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October 2022 by LM Buckley
Trevor and Heather were great to work with. Found the best product for our needs, at the best price they could find for us. We will definitely be back.
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October 2022 by Lisa T
Spent $1,800 on a mattress and box springs here only for it to be defective in just over 2 years time. The mattress was replaced through warranty, but is an extra 1.5” higher than the mattress we originally purchased, which we were not made aware of before the warranty claim. Very hard to even get into bed now as a result. The store manager refuses to comp me new shorter box springs that cost $58 each when I purchased them. Very poor customer service and there is no factual way a company of this size doesn’t have the latitude to comp someone $120 to make right an $1,800 purchase. Would never shop here again and will be sure to this experience known is to others. Definitely go elsewhere !
