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March 2024 by Andrew Reaume
Justin helped us pick out our new mattress today. He was extremely knowledgeable, answered all our questions, and was patient and understanding while we took our time to decide. His customer service was top notch and the Brick should be proud to have an employee of his calibre.
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March 2024 by MAURICIO SANTOS
"Working with Cynthia at the Brick mattress store was an absolute pleasure. Her knowledge about mattresses was exceptional, and she guided us through the selection process with expertise. She was incredibly kind, patient, and helpful, ensuring that we found the perfect mattress for our needs. Cynthia's exceptional customer service made our shopping experience enjoyable and stress-free. We highly recommend her to anyone in need of a new mattress!"
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February 2024 by Erin Fenn
Damian is an amazing source of knowledge and has great customer service on the showroom floor! Even when I made a mistake in my order he was more than generous in helping me fix the purchase. The delivery team led by Kevin had great personalities and were extremely patient when I discovered my mistake, even giving me step by step instructions on how to go about fixing it. This team from purchase to delivery are fantastic to deal with!!
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February 2024 by Joan Byrne
Thank you for great service and your undivided time. Appreciate the sales staff knowing their products and that made the purchase straight forward and easy to decide upon.I will continue shopping here in the future .
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January 2024 by Alex Petropoulakis
Received exceptional service from Cynthia in the overwhelming process that is buying a mattress. I had decided within the first few minutes that I would buy the mattress from her - she is extremely knowledgeable and was able to explain specific details about every single mattress, where other stores weren’t. She was focused on finding the right mattress for me specifically based on my sleeping style & habits vs. trying to upsell. Had already been to all the other big box stores, including the larger Brick, but the Brick Mattress store blew them all away!
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January 2024 by pei lu
many mattress have to oder before
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December 2023 by Stella Baker
In the world where courtesy is often dead, Damian was a happy exclusion. What a delight to deal with a salesperson who sincerely cares about customer's satisfaction. Thank you, Damian. Not only you explained everything in detail while putting no pressure on me in my atypical situation with mattress replacement and delivery, you know everything about mattresses and how important they are for sleep quality, and, by extension, for quality of life, especially for us, older folks. Cynthia was very helpful, too. Overall, a great experience. Go to this store if you want to be looked after and well informed.
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December 2023 by Meaghan Petzke
Cynthia was the most helpful today in finding my boyfriend and I a great king mattress!! She was very kind and so knowledgable about what the information she shared with us. We walked away with a great mattress, 2 cool touch pillows, and 2 large cool touch pillows. We received great service and weren’t pressured to buy anything. She made sure we were finding the right mattress for us and guided us professionally. We feel very satisfied with our visit at this location. We specially loved that the store was empty and it allowed for us to have a more intimate experience with Cynthia one on one.
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October 2023 by Mary MacVicar
Cynthia was most helpful in her guidance in finding the right mattress. She was knowledgeable and professional. There was no sales pressure and I felt she answered questions honestly. Her customer service was exceptional and it was clear she wanted the customer to leave happy!
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September 2023 by Tess Whill
Damien was amazing!! Super informative and helpful, he also went above and beyond to ensure same day delivery. Impressed with his personable professionalism.
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September 2023 by Lingxiao Leng
Justin is awesome! He watched our postures and really helped pick the right mattress. Highly recommend!
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August 2023 by Jovahn
Mattress shopping is something most people with a one bedroom condo only do once every 10-12 years. Our time was up on our old mattress so we took a couple of days to shop around in-person. We walked in to the south London location (Wonderland & Southdale) and worked with Cynthia on trying a few mattresses. I could tell right away that she knew what she was talking about and didn’t waste a lot of time directing us around the store. She knew our budget and worked within it. Of course she made sure to show us options both below and above for comparison, which is very important. The experience was a perfect mix of professional and casual, and that’s hard to come by in the typically commission driven market of mattress sales. We ended up trying a bunch of mattresses at the usual suspects (Leon’s, Sleep Country, etc.), but decided to settle on Cynthia’s great recommendation. The purchase process itself was very smooth. We live in Toronto and not London, but this wasn’t an issue as the Brick’s warehouse is in Mississauga. I placed the order through Cynthia, she directed me to the Brick website to pay the balance (super easy) and then she set up a delivery date. She said we’d get a call the day before the delivery date to confirm, and sure enough we did. The delivery went very smoothly despite the fact that a major festival was taking place in our city the weekend it was scheduled. The delivery drivers were efficient, professional and courteous. I got a call 15 minutes before they were set to arrive and that was the perfect opportunity to provide instructions as we live in a condo building and deliveries of furniture can’t come through the front door. They took the plastic off of everything, put our mattress where we wanted it and hauled the old one away. Keep in mind there’s a little fee for haul away. Overall, a fairly seamless experience!
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July 2023 by Steve Collins
My wife and I recently had the pleasure of purchasing a mattress from an outstanding salesman, Justin at the Brick Mattress Store on Wonderland road in London Ont. From the moment we stepped into the store, we felt welcomed. His extensive knowledge and genuine passion for helping customers find the perfect mattress made my buying experience truly exceptional.First and foremost, he took the time to understand our specific needs and preferences. He asked insightful questions about our sleeping patterns, any potential back issues, and the type of firmness we were seeking. His attentiveness and genuine concern for our comfort were evident throughout our conversation.What impressed us the most was his expertise in guiding us through the vast range of mattresses available. He showed in-depth knowledge of the various materials, technologies, and features, allowing us to make an informed decision without any pressure.I highly recommend the services of this exceptional mattress salesman. If you're looking for a stress-free mattress buying experience, accompanied by expert advice and outstanding customer service, you will be glad you did.
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April 2023 by Cyndi Scott
The Service here was great and saved money!! Cynthia you were awesome! Thanks for making this a pleasant experience! Buying large household items can be such a pain, this was painless! Again our thanks!
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April 2023 by Vera Vas
The staff at this store is very professional I talked with Damian, he explained everything I needed to know with respect to my purchase I felt confident he listen what I was looking for and answers all my inquires, Very happy with their customer service Keep up the good work!
