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September 2023 by galen
Management is terrible, every time we come in we see the manager mistreating and being aggressive towards the POC and lgbtq+ employees, genuinely feel bad for those kids!
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September 2023 by Arshi Dobani
Terrible customer service experience. We bought quite a lot of things and still were judged based on our looks. The lady at the fitting room was rude and kept making judgy comments. The worst shopping experience I’ve ever had.
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July 2023 by Irlandagustavo Albertim
It was a very bad experience I was ignored all the time by the sales associate. No one came close to ask me what I was looking for, the staff members were with close faces and no friendly attitude . Even though I am a Tommy Hilfiger club member I am not returning to this store anymore. I will wait for an opportunity to visit a Tommy Hilfiger in a different city.
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July 2023 by 훈남하이 김대표의 내돈내산
Best services, especially Korean woman clerk. Because of her, we could enjoy shopping. Thank her.
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July 2023 by Sami Alrawi
I was one of the loyal customers to the store. But now the store lose me as a customer. They have very bad customer service. The supervisor is very rude. I was willing to speak with the manager in the next following day. She did not give me a specific time to meet her. Before I do the return she refused to sell me the small size. After I did the return the item and I was asking her questions which she does not sure what she is talking about. She even does not understand the return and exchange policy. She said the return policy 10 days and receipt indicates 45 days.Tommy do you want to lose many of your customers because of one of your supervisor that you did not teach her the customer service well?Thank you for your great experience!!!!
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June 2023 by Batman
Very bad staff, if I can give less than 1 star I would
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May 2023 by lall mann
Very bad staff, no skill set at all. All they do is treat you like a shoplifter. Very bad manager. Heard her talking about immigrants and how bad london has got . Shame on the owner for keeping such a low self esteem staff. So narrow minded people. They need to travel to see the world.
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March 2023 by Linta Thomas
Very nice staff.. Really appreciate the hospitality
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February 2023 by Selena Sanchez
The management was very rude and not only treated their customers as shoplifters but also targeted some of their own employees. A manager had gotten aggressive with an employee when asked to go from a break or at least drink of water. Management either needs a reality check or to be fired.
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February 2023 by Shadi
A lot of options and a very organized outlet store.
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February 2023 by VIVIANA MURILLO
Excellent customer service.
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December 2022 by Vinakshi Lalotra
went to this store, the employees they were very rude not even helping us to find the stuff, and the all female employee staff was just standing and talking with each other not even trying to help to find our stuff. Very disappointing staff.
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November 2022 by Panchshil Jadhav
Average store where employees kept following around thinking we were shoplifting. For God sake, someone tell that black lady it’s a Tommy Hilfiger store and not balanciaga. Never going to store that thinks customers are shop lifters just because of their skin color. Absolutely rubbish mannerisms from ghetto . Ewww ugh.
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October 2022 by Hacelljade Soriano
Went to the store with my family, staff was very rude.She kept following us around like a potential shoplifter. Microaggresive behaviours seem common and tolerated here.Staff should be trained for sensitivity and better customer relations.
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September 2022 by Aftab Qamar
We bought many TH from Niagara Falls store, made some return at this London On, store, the service was the worst, the Manager Carole very rude, misbehaved with my wife and talk rudely over the phone, then personally I went to store to talk to her, she did not show up, My problem still not resolved we did not the refund money till now. This is the worst service I have ever seen, TH should think to replace this kind of people. As for me and my family, I will never go to this store.
