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January 2024 by Steve Moir
Great store with competitive pricing and very helpful staff shoutout to Darlene for being awesome will be back
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January 2024 by Jordan Clayton
The people at Urban Barn are wonderful at helping you buy beautiful things. I have nothing but great things to say about our experience buying our dining room chairs here.However! The return policy is ABYSMAL. We bought a $1,000 coffee table online, which ended up not matching our wood. When we tried to return it, no one had room to take it back, so we had to hand deliver it to the warehouse—another 30 min across town. For the inconvenience, they also charge you a 15% restocking fee. Then we had to wait by the phone for three days with our credit card number and receipt number in our pocket to make sure they gave us back our money. They called me during dinner—and lo! I had neither with me nor had time for a little mid-dinner phone chit chat. I’ve called back and been sitting on hold for an hour with still no answer or call back.Be sure you are 100% in love with your purchase before buying. The return process is unlike anything I’ve ever experienced anywhere else, and NOT worth the headache. We’ll shop elsewhere.Update: got a call back while on the toilet. Then still needed to be put on hold to be transferred to an advisor. ?♂️
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November 2023 by Mike moto
Wait for deals .great items.. love our leather couch
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November 2023 by Charley-Jane O'Brien
Shoutout to Darlene!From the moment we walked into the store she greeted us with the warmest smile and friendly attitude.Darlene remember me and my partner from the weekend prior and was quick to help us with what we came for.She made the process of purchase super simple and we really appreciate her personal approach in her sales cycle- it really helps to connect with your customer.I cannot say enough good things about Darlene. We will be back for future items!
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October 2023 by Marsha Currie
Great place love their products beautiful.
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October 2023 by Aji Dhillon
God awful.We purchased a sofa. We made it clear to Urban Barn that it had to be delivered to the 17th floor of an apartment building and needed to fit in an elevator or be shuttled up the stairs.Delivery day comes, it does not fit in the elevator. The delivery company complains as apparently all elevators are a standard size and Urban Barn did not do their due diligence and check if the item would fit. They delivery company won't take the stairs.The item goes back to the warehouse and now Urban Barn wants to charge us a 15% restocking fee. My credit card company will be hearing about this.
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August 2023 by Lindsay
I had the sweetest young girl help me out, blonde hair with a stunning smile. Wish I could remember her name.
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June 2023 by Ella Hatta
The Urban Barn London Hyde Park is the store that you should do all the shopping for home. When we moved to Camlachie from Georgetown we did all the essential shopping in this store. They have everything for us. We bought the entire bedroom furniture there. We had so many compliments for our bedroom. And recently we just bought Maxwell Bench. We love all of our purchases. But I should mention the entire friendly staff especially manager Brittany Ayers for her kindnesses and help with everything you ask for. Excellent manager and beautiful store. Thanks for professional service provide for us every time we visit the store…happy customers Ella&Jozek
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April 2023 by Greg Acton
Spoke with Dan. He was very helpful and friendly. He went through all the paper work . He was very pleasant and thorough
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March 2023 by Linda Halloran
Was great to see Eric and the girls......l had a pic of a table and wanted pieces for it and within 10 minutes it was done and is perfect.....l will be back for sure.........thx so much , love it!!
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February 2023 by Beth Mepham
Great store! Service was excellent, and I will enjoy the dishes that I bought.Beth Mepham
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January 2023 by Susan Byers
Had to do a exchange as the item didn’t work. Bret was wonderful and found something that would work for me as well offered some suggestions.
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December 2022 by Bill and Annette Wallace
Wonderful staff, very helpful and accomodating!Unique products and will definitely be back!
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December 2022 by Vanessa Franjkovic
Darlene and her team are exceptional. They offer incredible customer service and design expertise. Highly recommend.
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September 2022 by Chris Bailey
Beyond exceptional both products and customer service.
