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December 2023 by Mark Darling
Nice selection of household decor and excellent customer service (special thanks to Mary)!
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August 2023 by A J
I came by today to purchase a bowl I had my eye on for months as it went on sale. Had it set aside up front with one of the salespeople while looking at other items in the store and it was sold to another customer. It was the last piece and is no longer available online or in any stores nearby. Extremely disappointing experience.
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June 2023 by Caleb Mokua
Came here about 3 weeks now to get a dinning table, as soon as you walk in the stuff was Friendly and helpful. Only thing is that the store is tiny they don't have a lot of options to look at and they definitely need to work on their delivery scheduling.
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May 2023 by Elizabeth pereira
Great experience. Came in looking for a specific couch to purchase. I was hesitant on purchasing a couch without sitting and feeling the quality but the lady ensured I would be happy with it and even provided me a fabric swatch to take home to see if it would work well in my space.Ended up purchasing the couch in confidence that the sales representative knew her knowledge and customer experience reviews on the couch.
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March 2023 by Abdul Aziz Saleem
Half our furniture is from Urban Barn. Great collection. Wait for their sale if you want to save a bundle. We bought our white sofas from here. They come with a 5 year spill warranty of sorts. They won’t clean some specific stains but coffee/drink stains are good enough to warrant a visit from the cleaners.
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March 2023 by Michelle Symons
Great customer service! Thanks so much for your help Mary.We purchased a Canadian made couch that we love and it will be delivered in 2 weeks!
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March 2023 by Angie Kehoe
I was looking for a specific item in the store, and your sales clerk, Emma, was so wonderful and helpful and knowledgeable. Because of the suggestions she made it made my purchase that much easier.
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February 2023 by Laurie Trombley
Customer service is very important to me. I love what I bought, the store is beautiful, and our sales associate (Emma) was a ray of sunshine throughout it all. So helpful, cheerful and friendly!
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December 2022 by Wendy Randall
Zoe provided the best customer service I have received in years! A wonderful shopping experience at one of my favourite stores.
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December 2022 by Liza Green
The staff are consistently providing exemplary customer service. Thank you!
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November 2022 by Bradley Lofchik
Delivery is a joke.Paid for delivery, however they neglected to inform me they only deliver Tue + Thurs 9-4. How convenient.Had to drive to London to pick item, exactly how I wanted to spend my Saturday.Sales staff were pleasant enough, no complaints about the product. Just not worth it if you're out of town.
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November 2022 by sue sacco
Our salesperson was amazing. Thank you for all your help.
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October 2022 by George Balzer
I have bought products from this store in another location (Barrie). The staff in Barrie was very inviting. The London store however, had 3 staff members behind the counter talking about their weekend adventures and did not acknowledge myself or my friend. Very poor customer service. There are so many similar stores in London that I don't believe I will ever visit this store again.
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September 2022 by Liz Dunn
I wanted to look for a mood light for a night table, something that wasn’t too bright - something to provide a warm glow in a dark corner. I found what I was looking for and a young lass went to check to see if they had any in stock. I leisurely toured the store and ran into the longtime manager - a lovely woman. I was sitting in an accent chair that I love & she told me she had one in her home - it is the most luxurious & insanely comfortable chair that I have ever encountered (Mondo) she explained that the covers are removable and machine washable. The sofas are on sale and I am seriously considering buying 2 for my new addition I’m having done! Anywhew as I looked over at the checkout, there was the young lass, standing next to a box on the counter and she was beaming. They had my light in stock and I could take it home with me. She managed my expectations and then she exceeded them! Bravo! I love the Look neon Wonderland store!
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September 2022 by Linda Holmes
Great selection. Friendly knowledgeable staff.Definitely recommend Urban Barn.
