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February 2025 by kylie lambert
very disorganized. i’ve had so many issues trying to get my prescriptions and i’ve been spoken to quite rudely by some of the staff (not all) when im just a student trying to get my medication
EDIT: not sure why you felt the need to post my entire interaction with your pharmacy regarding my own prescription online for everyone to see, but that is not the point. I am WELL aware that there was a miscommunication regarding the prescription that could have been avoided, however that does not give you the right to speak to a student the way you did and reply to complaints so unprofessionally.
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February 2025 by Mckayla Walsh
I’ve certainly had better service elsewhere. I went with friend to pick up her script & the service was underwhelming. She’s had very rude interactions with staff (which is why I went to witness it myself.) I’ve worked customer service for 8 years, I take pride in my customer service skills & what I witnessed would NEVER fly at my work.
Also, the owner need to learn how to reply to reviews properly. The replies on here from them are very unprofessional. Not what you’d expect from an owner.
Do better honestly.
EDIT: Unprofessional response. I'm sure whoever that is will agree & be quite upset you posted their initials. I dont know a KL but ill be sure to find one, 2 formal complaints regarding similar situations must look good on your company status. I assume they complained about the same thing, since you were so bold to assume I knew who that is.
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December 2024 by Chryslyn Ferro
I wish there was a no-stars button for this review. The pharmacy is horrible with a CAPITAL H. Every time I go to get my prescription filled it takes forever, sometimes with them forcing me to come back the next day when I went to get it filled at NOON. I am on medication that I need to take daily, I cannot skip days, yet I have been forced to because of this pharmacy. It is not only me who feels this way, I have talked to countless people about this and there is a communal dislike for Western pharmacy. I only come here because it is convenient and I live far from other pharmacies but this is not it. Moreover, everything is so expensive, we are all broke uni students, why is everything overinflated, it would be cheaper anywhere else. Not to mention, they somehow always have an issue faxing my docs over, forcing me to just get new ones because they are not able to get them. This should not be this hard to get my meds.
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November 2024 by Kay Angelique
When I buy something from here, I dread being cashed out by the red headed lady. She has a monotone way of speaking and acts as if you're inconveniencing her by making a purchase.
"HI WHAT CAN I DO FOR YOU"
Please speak to your customers like humans. Not an AI bot.
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December 2023 by Masonville Customer
Owner doesn’t care about customersGreedy too!!!
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December 2022 by Ally
I've been using this pharmacy for years and although they are super busy, I always experience great customer service. I can call and have my prescriptions ready for pick-up in an hour or they have a very convenient delivery service. But most importantly, our family's prescriptions are SIGNIFICANTLY CHEAPER than using Shopper's drugmart. I actually feel taking advantage of by Shopper's. I have saved 100's by switching all my prescriptions to this Pharmacy. So thank you for all your great service and for being reasonably priced.
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December 2022 by Stephanie Childerhose
I placed an order on Nov 6th and it still hasn't been filled. Can you please look at your online orders!!Thank you!
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August 2022 by W Bill
Employees in here are inpatient when I call them to pick up the medicine.
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August 2022 by Sabrina Xuan
Prices are surprisingly decent on some products
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August 2021 by geogreysword
Close and convenient, staff is knowledgeable
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August 2021 by Q Zhang
I always go to this pharmacy for my prescriptions. Mr. Roberts is extremely pleasant, very knowledgeable - obviously experts in their field. He always goes above and beyond and takes the time to fully explain any new prescriptions to me. I’m satisfied with their services.
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July 2021 by Ali Fallah
I bought a water bottle and there was a horrible leakage! after 3 days I went back and they didn't refund !! very poor costumer care...In answer to the owner: I wouldn't bother to write that all if the leak was not in the bottle from the first day, of course it had the leak when I bought it! This should be already your assumption based on honoring your costumers. As student I only had it in my backpack literally for 2-3 days.
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August 2020 by J Bruce Morton
Friendly and professional pharmacy staff. I always go there for my prescriptions.
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August 2020 by Ryan Stover
In all honesty, i'm pretty shocked that people actually give reviews that are over one or two stars for this pharmacy. I've been filling a prescription here for a few months out of "convenience", yet every experience i've had has been sub-par. The front desk staff are friendly, yet some of the pharmacists seem to lack people skills. They will also under no circumstances ever go out of their way to help you. The amount of times i've sat for a half hour waiting for my refill, only to be told that i'm "one day early" "Come back tomorrow" is just ridiculous. If you have any other pharmacy you can go to, don't waste your time here. Not trying to bash the business, I just wish I read something like this before wasting my time and energy.
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August 2019 by George W
Makes life on campus more convenient for sure
