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November 2023 by Jim Mcturk
Excellent service. And it was all done through email , for a boat that isn’t even made anymore more. Thanks for all for help Justin
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October 2023 by John Haas
I purchased a trailer at Gordon Bay Marine in August of 2023. The price was great and Mitch made the deal easy and fast. When I picked up the trailer I was in a bit of a rush and Conor made pickup super fast. I highly recommend these guys for your next boat (or trailer) purchase!Thanks guys! I’ll be back when I’m ready to purchase another product!
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October 2023 by Ari G
Booked a 500hr service as I do not have a Malibu facility on my lake and felt more comfortable having an authorized dealer work on it as It also needed the catalytic converter to be looked at , I sent over a picture of a code that was thrown for this issue when it popped up on my service screen. Anne was very helpful in setting up the service appt and also mentioned might be good to winterize it while it was there and the hull could use a cleaning if I was interested, I gave her the ok to proceed. We were communicating over email for 2 weeks as I was overseas at the time. I received an invoice for the work that had the 500hr service/ hull cleaning and winterization, emailed asking her about the catalytic converter issue and was told " mechanic did not see any codes related to the catalytic converter so did not address it. I asked her if they could please look at this (they had the code that the boat threw off for this from the pic I sent her) as this was the main reason I took the boat there to be serviced.ZERO response from Anne.The boat was picked up and delivered to my marina this past Sat. and I was very surprised and disappointed to see how stained and yellow the hull was after paying for hull cleaning. Took some pics and decided to call the service manager (Sam) to inform him. He asked me to forward the pics which I did. Sam's response was that "this is a basic hull wash and I should have been notified about a need for a better acid wash to get rid of the stains" . I agreed with him that I should have been told that there are apparently different levels of hull cleaning services at Gordon Bay and if I knew that this was going to be the result I would have definitely not spent the $250+ for a simple power wash or I would have opted for the increased $$$ and level of cleaning.ZERO response from Sam on my feedback.I have owned dozens of boats over the years (currently have 3) and have never had a boat returned with a hull wash in this state. GB has such poor customer service I would never trust sending anything over to them and am truly amazed that this company has grown so large with the service levels (lack of) mentioned above.
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October 2023 by Cindy Strachan
It has to be the nicest scenery with the leaves changing, water so clear ,if you want to see a place go to Gordon bay . It's beautifulIt really is something to see.
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August 2023 by David Dietrich
I called Gordon Bay Marine Service Department to schedule my boat (purchased elsewhere since it was closer to where I lived at the time) for servicing. I have a Lund boat with a Mercury outboard - GBM is an authorized Lund and Merc dealer. The person I spoke with said they don’t schedule services - you just drop your boat off and they get to it when they can. I asked how long out for servicing and she said at least 6 weeks!?!? This is my primary boat which I can’t do without for 6 weeks. Then she said, take it back to where you bought it for servicing. I have used GBM in the past, but never again and I certainly would not recommend them!
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July 2023 by Tom Williams
I sent a text to Gordon Bay Marine inquiring about a part for my Mercury outboard gas tank. I received a response from Justin Schmidt within 15 minutes that he was looking into it and would get back to me. I received the second response shortly after stating that he found the part and would hold it for pick up. Not used to getting such pleasant and very quick customer service. Unbelievable experience and highly recommend them for any marine products.Tom WilliamsNine Mile Lake
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July 2023 by Nick Quinn
Top notch! Extremely happy with the whole experience! Walked me through everything I needed to know to get me on the water for the first time..... one Waverunner turned into two.. Thanks Randy and the rest of the crew!
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July 2023 by Maria Mae Amor Llado
Clean and beautiful place to stop by for boat shopping. They have a great number of inventory and a variety of boats to choose from.
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June 2023 by Simon Lund
Such a great buying experience. I was literally doing some work in the area and just wanted to check out the used boat lot and was so impressed by their prices and quality that ended up leaving with a boat. After purchasing they've stood behind their product and offered a ton of free service and sent me out the door with a free acid wash, safety equipment, new life jackets for the whole family, and top to bottom mechanical tune-up. Connor was my sales representative and I could not have been happier with the way he treated me and how this sale went. Not to mention the fantastic boat I got for an incredible price.
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June 2023 by Natalie Fournier
I’ve been coming here for over 25 years. This marine use to be fair and well staffed, however in the past few years it has gone down hill fast! Staff are rude and treat you like an outsider, you now have to pay for every breath you take while here… yet their charging station for electric cars “don’t work”. $$$$
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June 2023 by Trevor Garner
Michelle and the service team are amazing! They always take care of me and the family! Highly recommend them as a dealership!
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June 2023 by Shanna Fournier
Summer 2023- Sad to have to take back everything in my old review below. The past couple years have had increasing less and less helpful staff, with “not my problem” attitudes. Paid for parking (which is new and incredibly expensive for a season), expected to plug our electric car in as we have for years before, to be confronted by non functioning plugs. When asking if there was somewhere else to plug in to get a little power we were told to go to Parry Sound and the lady then walked away from us done with the conversation. As someone who’s been coming to this marine for over 30 years. I’m extremely frustrated with its evolution and would not recommend anyone here. Choose one of the many other marinas on the lake.5 years ago- Wonderfully helpful staff! Our boat was out of gas, and unfortunately because we have an old vessel, the gauge didn't read properly. However, a possibly frustrating situation was quickly solved and we couldn't have been happier with our experience :). I've been coming to my cottage by way of Gordon Bay since my first summer as a baby! I hope for many more years of summer with this marine :)
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May 2023 by Nate Van Noy
After calling every local marina in Ottawa for "in-tank fuel pump washers"; I called Gordon Bay and Justin in parts fixed me up immediately! He even mailed them to my house! What a beauty!
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May 2023 by Mark P
Staff seems to always be willing to help and answer questions
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March 2023 by Brad Clayson
Ben is so kind and great to work with!
