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November 2024 by Christopher Chan
Knowledgeable, professional and kind - I had the best buyer experience at Maple Acura. Our sales person Eric was amazing. Although my wife and I had done some homework on an SUV, Eric took the time to educate us on other features that make Acura a luxury car. He made sure that we understood all the details of my new car and really took the time to answer all our questions. The part I dreaded the most was the paperwork for all the finances, but Darya was able to break it down so it was simple and effortless. Definitely recommend this place if you are in the market for a new car.
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October 2024 by Eliyas Jeffay
We've been to many different Acura dealerships and this is the one that we landed. I wish we had this knowledge when we first started our search because it would have saved us a lot of time. I know now that the next time we are looking for a vehicle that we can go straight to Acura Maple without any doubts. I also waited a month to write this because I wanted to make sure that there wasn't going to be any problems. The car has been perfect and the staff have followed up with us since on a few occasions to make sure that we were satisfied.
Specifically, Peter Kim, the sales manager, and his staff were straightforward, attentive, efficient, and the best price by far for the exact same vehicle specs etc. there's no funny business and they fully respected our wishes throughout the whole process. They also provided the bonuses (tire and rim insurance) that we were not expecting and there was no catch, no additional fees or anything. I really appreciated the online service agreement that I was able to sign using an online platform rather than having to go in and take a 500 page booklet home with me. Pick up and delivery were great, the sales rep took the time to walk through every single feature with us and he was really knowledgeable. I knew he knew his stuff when I saw the racing trophy on his desk! Will definitely be back for our next car if it's an Acura and hopefully it's the NSX in the showroom ?
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October 2024 by Manmeet Singh
Very poor customer service
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October 2024 by Alisher Issabekov
I bought a used car for my wife from this dealership. The price and condition of the car were great, but there was miscommunication between the finance manager and the salesperson with regards to car pick up date. On top of all that the car wasn't even fully gassed when we drove away. It felt like they were doing us a favour by selling the car. Overall the only reason why we went with Maple Acura was the fact that they had a specific car we were interested in. I had much better experiences elsewhere.
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October 2024 by Muba Koya
They sold me a car with bad rotors and bad spark plugs I live one hour and 15 minutes away and have had 6 trips back and forth because of the car and how much times I got told off when they finally admitted that there was an issue and I need new spark plugs and rotors they charged me 500$ for spark plugs and now are trying to get me to pay 800 for new rotors don’t buy from them any other dealership will give you a better experience.
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September 2024 by Collin Cutler
Had a great experience at Maple Acura with the help of Eric and Darya ! Once again thank you guys for making my experience a great one.
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September 2024 by andy lodge
I bought a car from Eric Truong recently. He was great to deal with. Very responsive and forthright. Happy to have him assist me again anytime!
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August 2024 by Conal Topping
Bought a used Acura RDX from Maple Acura in mid February, after I placed the deposit I decided that I wanted to go with a different vehicle due to the trade in price they were offering at another dealership. This was prior to the sale being finalized so I called in to attempt to get my deposit back. The finance lady was extremely rude and refused to return the deposit. I explained the fact that the trade in value was not explained thoroughly and she did not attempt to resolve the situation at all, just refused to return my deposit. They would not allow me to speak with management and told me that they would keep the deposit no matter what. After taking the car home and hand washing I noticed significant damage on the trunk that was covered up when I went in to test drive the vehicle. I highly recommend going to another dealership. Here they will pressure you to make a decision on the spot and cover up any damages on the exterior prior to your arrival. Trunk will cost $1000 minimum to repair properly.
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August 2024 by Kevin .T
First time making a purchase at Maple Acura. The team over there that helped me were super professional and friendly (Eric, Darya and Paulo). They made the purchasing process not stressful and I would highly recommend them
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July 2024 by Raquel Lopes
My husband and I recently purchased a car from Maple Acura, and we wanted to extend our heartfelt thanks for the exceptional service and professionalism provided throughout the process. The entire experience was smooth and efficient, and we truly appreciated the attention to detail and dedication to customer satisfaction.
Additionally, we are especially grateful for the thoughtful attention given to our son during our visits. Tom's kindness and patience made a significant difference, ensuring he felt included and comfortable.
Tom's expertise and courteous approach have left a lasting impression on all of us, and we are extremely satisfied with our new vehicle. It has been a pleasure working with Tom and Maple Acura, and we will certainly recommend their services to others.
Thank you once again for a wonderful experience!
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July 2024 by Francesco
I recently purchased a vehicle from Maple Acura and had an outstanding experience! From the moment I walked in, the staff was incredibly welcoming and professional. My salesperson, Peter Kim, was knowledgeable, patient, and truly listened to my needs. The entire process was smooth and transparent, with no pressure or hidden fees. The finance team worked hard to get me a great deal, and I drove away feeling confident and satisfied with my new Acura. I highly recommend Maple Acura to anyone looking for a top-notch car buying experience. Thank you for making this such a positive and memorable purchase!
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July 2024 by George Allan
Excellent, friendly, professional customer service! Arman really took care of me and helped me find the perfect vehicle, i got a lot more then i was hoping for! And Darya was absolutely incredible and got me an amazing deal. Thanks guys! Loving the new Acura!
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July 2024 by umer shahid
Always a great experience working with this dealership , the service department is very efficient and helpful , ask for Victor in service on your next visit
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July 2024 by Calvin Westside
Purchased an MDX from Paulo Gomes and the service was excellent. Overall a very smooth experience and I couldn't be happier. The service manager Rajiv Persaud is very knowledgeable, courteous and offers the best service. Overall a great dealership.
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July 2024 by Vlad Yakobov
The best experience I had in a dealership period! The treatment I received was amazing, even though I’m a tough customer when it comes to car shopping. The patience of the whole team was second to none and I felt that everyone in the dealership was just as excited as I was about me taking delivery on My Integra Type S. A special thanks is owed to Daria, Sal and MOST importantly Peter!!! If you are looking for an Acura, this is the dealership to visit
